KarraSue Posted January 29, 2021 Share Posted January 29, 2021 My partner is having some issues: in firestorm viewer, a lot of her inventory is missing, she was running 6.4.12.62831. In the SL viewer, she sees herself, and I as orange clouds, plus she cannot put her avi back on. What should she do, or what could the issue be? Everything was fine this Tuesday, Jan 26,2021 Link to comment Share on other sites More sharing options...
Aishagain Posted January 29, 2021 Share Posted January 29, 2021 @KarraSue Since she sees you both as orange clouds on the LL viewer, it suggests that her connection via the net is not good. It might be worth rebooting her modem or router (ie switching it off and then unplugging it for at least 2 minutes). Is her inventory loading in the LL viewer? See: https://wiki.firestormviewer.org/fs_missing_inventory Also I suggest contacting FS support inworld. 1 Link to comment Share on other sites More sharing options...
KarraSue Posted January 29, 2021 Author Share Posted January 29, 2021 She said yes, that her inventory shows in the LL(SL) viewer, but she cannot put her avi on as her and I show as orange clouds. Who would she contact inworld, is there a specific person? Link to comment Share on other sites More sharing options...
Rowan Amore Posted January 29, 2021 Share Posted January 29, 2021 33 minutes ago, KarraSue said: She said yes, that her inventory shows in the LL(SL) viewer, but she cannot put her avi on as her and I show as orange clouds. Who would she contact inworld, is there a specific person? Clearing my inventory cache and rebooting my modem normally fixes this issue for me. 1 Link to comment Share on other sites More sharing options...
Aishagain Posted January 29, 2021 Share Posted January 29, 2021 @KarraSueSince you use Firestorm viewer you have the option to join Firestorm Support via the top menu Help tab. This in-world group can best advise on the solution to the issue. Simply clearing and reloading your viewer cache is not likely to help, it would be imperative to TP to a low lag region to give it any chance. Hippo Hollow is one of the best. I strongly recommend that joining the in-world support group will give you the best chance of receiving the best advice on the inventory issue if you are unwilling or unable to follow the advice in that FS wiki article I gave you the link to in my previous reply. The fact that her inventory loads on the LL viewer indicates to me that there may be a connectivity problem, but I am not as knowledgeable as advisors in the FS support operation, hence my suggestion to join the in-world group. Link to comment Share on other sites More sharing options...
KarraSue Posted January 30, 2021 Author Share Posted January 30, 2021 An update, she cleared her inventory cache and router reset. All her folders are back but she is still just an orange cloud. Link to comment Share on other sites More sharing options...
panterapolnocy Posted January 30, 2021 Share Posted January 30, 2021 Please point them to the page that explains the nature of bakefail as that is what they're experiencing right now. 1 Link to comment Share on other sites More sharing options...
KarraSue Posted January 30, 2021 Author Share Posted January 30, 2021 Ok thank you Link to comment Share on other sites More sharing options...
KarraSue Posted January 31, 2021 Author Share Posted January 31, 2021 (edited) An update: She was able to get her normal avi and all inventory back on the SL viewer. So am thinking her Firestorm got corrupted somehow. **UPDATE** She now has problem with SL viewer not responding and the viewer flashes on and off in certain spots in our house. When she tries to use one of the fight mats we have, she gets these: "PERMISSION_TRIGGER_ANIMATION permission not set [17:36] Script trying to trigger animations but PERMISSION_TRIGGER_ANIMATION permission not set [17:36] Script trying to trigger animations but PERMISSION_TRIGGER_ANIMATION permission not set [17:37] Script trying to trigger animations but PERMISSION_TRIGGER_ANIMATION permission not set [17:37] Script trying to trigger animations but PERMISSION_TRIGGER_ANIMATION permission not set [17:37] Script trying to trigger animations but PERMISSION_TRIGGER_ANIMATION permission not set" Edited January 31, 2021 by KarraSue Link to comment Share on other sites More sharing options...
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