HannahAmir 0 Posted January 10 Share Posted January 10 (edited) I have a GTX 2060. I have tried the --noprobe. I have tried 32 and 64 bit viewers. I have tried clean reinstalling the viewers. I have tried updating drivers. I have tried multiple viewers, including alchemy, firestorm, and the official viewer. There are no crashlogs ALL of them hang at Initialize VFS Everything was working fine about a week ago. Edited January 10 by HannahAmir Link to post Share on other sites
0 LittleMe Jewell 37,387 Posted January 10 Share Posted January 10 9 minutes ago, HannahAmir said: I have a GTX 2060. I have tried the --noprobe. I have tried 32 and 64 bit viewers. I have tried clean reinstalling the viewers. I have tried updating drivers. I have tried multiple viewers, including alchemy, firestorm, and the official viewer. There are no crashlogs ALL of them hang at Initialize VFS Everything was working fine about a week ago. I don't remember exactly where the viewer hangs if the problem is a Flat Inventory issue, so this might not apply. Is your inventory possibly FLAT? i.e. contains more than about 2500-3000 items within any single folder, rather than lots of sub-folders within sub-folders, etc...? If this is possible, then open a Support ticket and mention that you might have a flat inventory issue. LL has tools that can fix your inventory in that case. 1 Link to post Share on other sites
0 HannahAmir 0 Posted January 10 Author Share Posted January 10 This has nothing to do with accounts as I don't reach the login screen. Link to post Share on other sites
0 LittleMe Jewell 37,387 Posted January 10 Share Posted January 10 19 minutes ago, HannahAmir said: I have a GTX 2060. I have tried the --noprobe. I have tried 32 and 64 bit viewers. I have tried clean reinstalling the viewers. I have tried updating drivers. I have tried multiple viewers, including alchemy, firestorm, and the official viewer. There are no crashlogs ALL of them hang at Initialize VFS Everything was working fine about a week ago. When you did the "clean" reinstall, did you completely remove the folders in APPDATA (both local and roaming) before the re-install? Link to post Share on other sites
0 HannahAmir 0 Posted January 10 Author Share Posted January 10 1 minute ago, LittleMe Jewell said: When you did the "clean" reinstall, did you completely remove the folders in APPDATA (both local and roaming) before the re-install? Yes, I even used viewers I hadn't installed before. Link to post Share on other sites
0 LittleMe Jewell 37,387 Posted January 10 Share Posted January 10 I've spent some time searching through the JIRA, but nothing jumps out yet (well, nothing that you haven't already tried). While you continue trying to figure it out, I'd suggest going ahead and opening a new JIRA ticket. Use the official SL viewer to reproduce the problem and then zip up the logs. See this info about creating bug tickets: https://community.secondlife.com/knowledgebase/english/how-to-report-a-bug-r224/Section_.3 Link to post Share on other sites
0 Chic Aeon 18,403 Posted January 10 Share Posted January 10 Have you checked for firewall and virus software issues? Those have been problems for some folks in the past. It certainly seems that something is blocking any viewer that tries to connect to SL. Did you install with VOICE all those times? I had a fair amount of problems with some of my programs not being happy with voice. No other ideas, but since you tried on the Linden viewer support folks can likely help you when they get back to work :D. Do you have a secondary computer that you could try logging in with to see if it is computer specific? Link to post Share on other sites
0 Rolig Loon 27,007 Posted January 10 Share Posted January 10 I'm pretty sure that you have tried a lot of things, but take a look at https://wiki.firestormviewer.org/fs_install_crash#firestorm_locks_up_on_initializing_vfs to see if there's something they suggest that you might have missed. Link to post Share on other sites
0 HannahAmir 0 Posted January 10 Author Share Posted January 10 24 minutes ago, Rolig Loon said: I'm pretty sure that you have tried a lot of things, but take a look at https://wiki.firestormviewer.org/fs_install_crash#firestorm_locks_up_on_initializing_vfs to see if there's something they suggest that you might have missed. Nothing new there, and again, not only with firestorm, but all viewers. Link to post Share on other sites
0 Rolig Loon 27,007 Posted January 10 Share Posted January 10 1 minute ago, HannahAmir said: Nothing new there, and again, not only with firestorm, but all viewers. OK. I thought it was worth a shot. Like most troubleshooting comments on the Firestorm wiki, that section is not merely talking about things that affect Firestorm. Their suggestions often apply to any viewer you happen to be using. Link to post Share on other sites
0 HannahAmir 0 Posted January 13 Author Share Posted January 13 Found an answer to this. Launching the viewer as administrator got around the issue. I shouldn't have to do something like this however. Link to post Share on other sites
0 LittleMe Jewell 37,387 Posted January 13 Share Posted January 13 1 hour ago, HannahAmir said: Found an answer to this. Launching the viewer as administrator got around the issue. I shouldn't have to do something like this however. That would be related to how tight the UAC (user account controls) is set on your computer. If you are an administrator on the computer you can change that, exempting all of the viewers and related programs - or even just plain loosening it up a bit on the computer. 1 Link to post Share on other sites
0 HannahAmir 0 Posted January 17 Author Share Posted January 17 Well, this worked for a few days, now it just hangs again. Link to post Share on other sites
0 Nalates Urriah 5,952 Posted January 19 Share Posted January 19 I think UAC settings are a good bet. I don't see you saying you changed them... I could have missed it. I don't see you say anything about whether you are disabling your anti-virus. There should be some viewer logging info. See if any of these files give you a hint. Link to post Share on other sites
0 HannahAmir 0 Posted January 19 Author Share Posted January 19 Maybe this can help? https://pastebin.com/VSQd90A8 Link to post Share on other sites
0 Nalates Urriah 5,952 Posted January 21 Share Posted January 21 (edited) Is that the whole log? It seems to stop after creating the cache and opening the viewer window. The link I pasted names some additional error files. These are files that are present or not depending on when the viewer crashes. Look for those files. Build a report with the log information and files present and not. Put all that in a trouble ticket. You have to do that with Firestorm viewer if you file the ticket with Firestorm or the Linden viewer if you file with the Lab. You aren't answering our questions. Edited January 21 by Nalates Urriah Link to post Share on other sites
Facebook
Instagram
Twitter
YouTube
Flickr
Question
HannahAmir 0
I have a GTX 2060.
I have tried the --noprobe.
I have tried 32 and 64 bit viewers.
I have tried clean reinstalling the viewers.
I have tried updating drivers.
I have tried multiple viewers, including alchemy, firestorm, and the official viewer.
There are no crashlogs
ALL of them hang at Initialize VFS
Everything was working fine about a week ago.
Edited by HannahAmirLink to post
Share on other sites
15 answers to this question
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now