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Problems with Firestorm Viewer


DJRosie
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This is really doing my head in, all of a sudden I cannot log in using the latest Firestorm viewer, my husband who had a good knowledge of computers has pretty much tried everything that has been listed on the forums. I cannot log in to my main character, it freezes on initializing world and becomes not responding, I can log in to all my other alts and can also log in to my main using the second life viewer. After downloading the 32 Bit version I can log in to my main with no issues.

Hubby has ensured that all my drivers are updated and I am using the latest version of the Firestorm browser, my About Firestorm info is below, any help appreciated.

Firestorm 6.4.12 (62831) Dec  3 2020 22:34:49 (64bit / SSE2) (Firestorm-Releasex64) with Havok support
Release Notes

CPU: Intel(R) Core(TM) i5-7600 CPU @ 3.50GHz (3504 MHz)
Memory: 16347 MB
OS Version: Microsoft Windows 10 64-bit (Build 19041.685)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: Radeon RX 570 Series
Graphics Card Memory: 4096 MB

Windows Graphics Driver Version: 27.20.14501.28009
OpenGL Version: 4.6.14757 Compatibility Profile Context 20.12.1 27.20.14501.28009

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.40.0
J2C Decoder Version: KDU v8.0.6
Audio Driver Version: FMOD Studio 2.01.05
Dullahan: 1.8.0.202007261348
  CEF: 81.3.10+gb223419+chromium-81.0.4044.138
  Chromium: 81.0.4044.138
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1920x1017 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1
Draw distance: 296 m
Bandwidth: 1200 kbit/s
LOD factor: 2
Render quality: Medium-High (4/7)
Advanced Lighting Model: No
Texture memory: 2048 MB (1)
VFS (cache) creation time (UTC): 2021-1-7T0:53:0 
Built with MSVC version 1916
January 06 2021 18:32:34 SLT

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One thing that can cause this is a large flat inventory, meaning everything in one folder. On a more practical level, somewhere between 3,000+/- or more items in a single folder. The better your connection to SL the higher that number can be and the worse the connection then lower.

If this is the problem, you must file a trouble ticket to have support fix it.

Whether it is or not, it is probably time to file a trouble Ticket and the Lab look at it.

Use the CONTACT link bottom of this page to get to support.

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14 hours ago, DJRosie said:

Hubby has ensured that all my drivers are updated and I am using the latest version of the Firestorm browser, my About Firestorm info is below, any help appreciated.

Download the latest official client. If that fails, file a support ticket, be patient.

https://secondlife.com/support/downloads/

https://support.secondlife.com/

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43 minutes ago, iMeisk said:

Hello, the new update of the firestorm viewer works well for me, but what happens are the colors are like negative, blue, red and green. I don't know how to square that.

Can you help me find a solution to the problem?

PHOTO PROBLEM     

PROBLEM2

There is actually a pop up.when you log in from firestorm about this  I'm not logged in at the moment to give you the link.  It has to do with a recent AMD Radeon driver update that causes this bug.

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