Forgotten Password & Security Question

[cutieje]

My friend has forgotten their password and their security question, they were wondering how the verification works through support? My friend also stated that they wouldn't have their card number since it's old and gone (if that's what they ask for for verification) so would they be able to verify with like name and dob????

[Cindy Evanier]

1 hour ago, cutieje said:

My friend has forgotten their password and their security question, they were wondering how the verification works through support? My friend also stated that they wouldn't have their card number since it's old and gone (if that's what they ask for for verification) so would they be able to verify with like name and dob????

They need to contact support and talk to Linden Lab by filing a support ticket.  They are the only ones who can help with verification.  They will probably ask for proof of identity like a passport or drivers licence

Edited January 5, 2021 by Cindy Evanier
typo

[Alwin Alcott]

3 hours ago, oOJoselinOo said:

When i forgot everything, it also helped to add names from the Friendslist on the Support Ticket.

Don't know if it still helps, but why not adding them 😃

you only need to follow the question by Support,  additions are not needed.

[oOJoselinOo]

When i forgot everything, it also helped to add names from the Friendslist on the Support Ticket.

Don't know if it still helps, but why not adding them 😃