"Happy new Year"

[xPlatinumBoyx]

"Very Happy New Year" On the eve of this fabulous holiday, my girlfriend was banned, on Friday 12/25/2020 without explanation, no letters are sent to the mail, those support does not respond to requests, a superficial response in the style of a violation of the user agreement is not relevant, my girlfriend plays this game for 3 years, 2 years paid for a premium account, her avatar attends fairs, her land and casinos, 12/24/2020 won a jackpot of 10,500 linden in Sun Valley Casino games, after which, by a strange coincidence, she was banned without notifications by mail and upon entering the game, 3 bank cards were also linked to the account ... How do you evaluate the work of the Lenden Lab promotion? And can this be regarded as a fraud, because the reasons for the ban are still not known!

Edited December 29, 2020 by xPlatinumBoyx

[Lillith Hapmouche]

Weren't casinos supposed to be disallowed? Might be a big, flashing clue as to the "why"... and is it "banned" or "on hold", due to potential money laundering, by chance?

Anyway, this is a resident forum, nobody here can help. Your friend can try to make contact, stay polite and without any emotional tantrum.

[xPlatinumBoyx]

7 минут назад, Лиллит Hapmouche сказал:

Разве казино не должны были быть запрещены? Может быть большой, мигающий ключ к "почему"... и это "запрещено" или "на удержание", из-за потенциального отмывания денег, случайно?

Во всяком случае, это резидент форум, никто здесь не может помочь. Ваш друг может попытаться установить контакт, оставаться вежливым и без какой-либо эмоциональной истерики.

Are you just playing second life? How did you decide that slot machines are prohibited in this game? If so, why do they still exist and why are they banned?

 

 

 

 

 

 

 

 

 

 

[Lillith Hapmouche]

Great idea to insult and challenge others if you cannot even use the "what you see is what you get" editor of a forum.

Good luck or not, whatever.

[xPlatinumBoyx]

6 minutes ago, Lillith Hapmouche said:

Great idea to insult and challenge others if you cannot even use the "what you see is what you get" editor of a forum.

Good luck or not, whatever.

I have no goal of offending others, I am looking for adequate help and answers to my questions, on what grounds my wife was banned! And good luck to you!

[Rowan Amore]

4 minutes ago, xPlatinumBoyx said:

I have no goal of offending others, I am looking for adequate help and answers to my questions, on what grounds my wife was banned! And good luck to you!

IF she was banned from SL, she would have received an email as to why.  Have her check her spam folder.

As @Lillith Hapmouchesaid, nothing anyone here can do to help.   Btw, good to see you, Lillith!

[LittleMe Jewell]

3 hours ago, xPlatinumBoyx said:

banned, on Friday 12/25/2020 without explanation, no letters are sent to the mail

ALL bans will ALWAYS have an email sent to the email address on file.  

 

3 hours ago, xPlatinumBoyx said:

can this be regarded as a fraud

While not what you meant -- Yes, Linden Lab might have thought that some fraud was happening.  Or some other type of hanky-panky.

 

YOU can do nothing about the ban.  Only the person that was banned has any chance at all of doing anything about it.

 

[Solar Legion]

1. Bans do not happen without a reason, said reason always going to the e-mail on file
2. No modifications are made to the Payment Information on file in the event of a ban
3. Do not throw accusations/suggestions of fraud around so casually
4. As noted above - you can do nothing

[Elena Blossom]

@xPlatinumBoyx  since this is an user forum, we just can guess. The best way to find out would be contact LL through a ticket, or via chat if you're a premium member.

The reasons might be the one listed above, and yes, a notification always always goes through 

Edited January 2, 2021 by Elena Core

[Lillith Hapmouche]

Why are you tagging me, @Elena Core?

[Elena Blossom]

3 minutes ago, Lillith Hapmouche said:

Why are you tagging me, @Elena Core?

Sorry, my mistake!!!