Anyone help me with this? Objects and people not loading.

[InfinityPlusThree]

I've been having this problem where objects, buildings and people simply won't load in or they take forever to load in. My framerate is fine when they do load in and nothing changes so I've been really confused at to what is causing this? Those screenshots were taken 5 minutes apart

[LittleMe Jewell]

Looks like a connection issue -- data is not getting to your viewer.  This could be connection issues on your end or you could just have your graphics settings -- especially draw distance -- too high and therefore the servers are trying to send you an extreme amount of data (textures, objects, etc..).

Click Help / About -- copy all info and paste it here.

 

[InfinityPlusThree]

Second Life Release 6.4.12.553723 (64bit)
 

CPU: AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx   (2096.07 MHz)
Memory: 8003 MB
OS Version: Microsoft Windows 10 64-bit (Build 18363.1256)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: Radeon RX 560X

Windows Graphics Driver Version: 26.20.12036.4002
OpenGL Version: 4.2.13559 Compatibility Profile Context 26.20.12036.4002

Window size: 1920x1080
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 96m
Bandwidth: 2500kbit/s
LOD factor: 2
Render quality: 0
Advanced Lighting Model: Disabled
Texture memory: 512MB
Packets Lost: 6/10,799 (0.1%)

 

No clue exactly how it could be a connection issue? If it's something to do with my router I'll know what to do.

[LittleMe Jewell]

27 minutes ago, InfinityPlusThree said:

No clue exactly how it could be a connection issue? If it's something to do with my router I'll know what to do.

You are getting a bit of packet loss - might be an issue or might be an anomaly.  In the viewer, pres 'Ctrl + Shift + 1' and keep the window open.  When you encounter this issue of everything loading slowly, make note of the  Ping Sim and Packet Loss values.   Report back here what those values say.

You might also want to adjust your Bandwidth setting -- decrease it down to 1500.  It used to be that anything over 1500 could be problematic, though I'm not sure if that is still the case or not.

Edited December 29, 2020 by LittleMe Jewell

[Solar Legion]

11 minutes ago, LittleMe Jewell said:

You are getting a bit of packet loss - might be an issue or might be an anomaly.  In the viewer, pres 'Ctrl + Shift + 1' and keep the window open.  When you encounter this issue of everything loading slowly, make note of the  Ping Sim and Packet Loss values.   Report back here what those values say.

You might also want to adjust your Bandwidth setting -- decrease it down to 1500.  It used to be that anything over 1500 could be problematic, though I'm not sure if that is still the case or not.

Before the move to AWS, it could be. No idea for now.

[LittleMe Jewell]

1 minute ago, Solar Legion said:

Before the move to AWS, it could be. No idea for now.

Ugh - totally forgot about that playing into things.  

So many of the old acceptable rules have to be re-evaluated.

 

I may play around with the bandwidth settings this evening to see how different values appear to impact things these days.

 

Edited December 29, 2020 by LittleMe Jewell

[steeljane42]

1 hour ago, LittleMe Jewell said:

You are getting a bit of packet loss - might be an issue

6 lost packets (or ~0.06%) out of 10.7k won't cause any issue, even in very sensitive to packet loss environment (SL isn't one). Not to mention that what is shown in that window is not actual packet loss either, viewer drops packets if it can't keep up as well. Depending on hardware and settings it can drop quite a lot of packets, I saw up to 2.5% when played with debug settings for some photos, while none of them (yes, I do run a monitoring software on background) were network related as it was exactly 0 lost packets there. Animats explained it way better in some other thread, but can't say I remember which one was that.

--

As for the OP's problem. Could be many things. Software on PC - some AVs are known for aggressive real time scanning, so it's a good idea to whitelist viewer and cache folders (or just to get rid of that kind of an AV completely, they do more harn tham good). some "gaming" software can interfere as well. Could be a bad route to the CDN node. Could be one of those routers that can't keep up, usually something that ISP provides for free. Could be wi-fi too, since it's a laptop, although weak wi-fi usually would show high packet loss.

[InfinityPlusThree]

I'm running a Cisco Small Business router and running Cisco wireless as well. My home network is like an enterprise network from 6 years ago or something. Also I only use Windows defender since Installed AV's are trash.

[LittleMe Jewell]

3 hours ago, steeljane42 said:

6 lost packets (or ~0.06%) out of 10.7k won't cause any issue, even in very sensitive to packet loss environment (SL isn't one).

No, it won't.  However, the About reports a snapshot at a single point in time.  If there is some packet loss at a single moment, it is possible that the person is experiencing much more than that off & on.  Thus the suggestion of watching that statistics for a bit.  

[InfinityPlusThree]

I've kept an eye out my packet loss while this is happening and it's 0.0%.

[Robert Adjani]

 

2 hours ago, InfinityPlusThree said:

I've kept an eye out my packet loss while this is happening and it's 0.0%.

So it seems a graphics setting.
I own a Radeon 580X with 8GB RAM and it works fine. May be you check/test following (must say I use the Firestorm Viewer).
Graphics - General:
* Quality between High and Ultra (may be you should lower this setting)
* Shader, all checked but "Ambient Occlusion" deactivated/not checked
Graphics - Hardware
* Anisotrop Filtering & Open GL Vertex activated (checked)
* Other checkboxes (VBOs, Texture)  deactivated/not checked
* Texture Buffer 2048 (Firestorm Viewer allow this)
* Dynamic Texture Buffer activated (checked)

So may be try out some different settings there.

Edited December 30, 2020 by Robert Adjani

[MoiraKathleen]

On 12/29/2020 at 12:04 PM, InfinityPlusThree said:

Second Life Release 6.4.12.553723 (64bit)
 

CPU: AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx   (2096.07 MHz)
Memory: 8003 MB
OS Version: Microsoft Windows 10 64-bit (Build 18363.1256)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: Radeon RX 560X

Windows Graphics Driver Version: 26.20.12036.4002
OpenGL Version: 4.2.13559 Compatibility Profile Context 26.20.12036.4002

Window size: 1920x1080
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 96m
Bandwidth: 2500kbit/s
LOD factor: 2
Render quality: 0
Advanced Lighting Model: Disabled
Texture memory: 512MB
Packets Lost: 6/10,799 (0.1%)

Looking at the Render Quality value of 0, which is the very lowest as far as I am aware - have you tried kicking that up just a notch or two?   Perhaps some of the things that are 'cut back' when the rendering quality is set so low are things that lead to what you're experiencing?  This is just a shot-in-the-dark type thing, but perhaps it will help?   Also, just curious  - did you set that down to the lowest intentionally or was that the setting that the viewer choose as the default setting the first time you ran the viewer?  If you had set it down, perhaps try setting it back to default (there should be a button on the graphics tab in preferences for setting graphics back to default settings) and then fine-tuning from the default values.

[InfinityPlusThree]

It's an automatic thing. I use the default SL viewer because I've tried firestorm and it feels like a Windows XP program to me.

[MoiraKathleen]

1 hour ago, InfinityPlusThree said:

It's an automatic thing. I use the default SL viewer because I've tried firestorm and it feels like a Windows XP program to me.

I can understand using the default SL viewer - I use it myself sometimes.  So to confirm, you hadn't made any changes to the graphics settings in the viewer preferences?  I would be surprised if the very lowest render quality setting is what the viewer auto selected - even when I had a laptop without a separate graphics card, the default render quality in the SL viewer was set higher than that.    You can save your graphics settings (using the "Save Settings as a Preset...") button on the Preferences -> Graphics tab, and then try the "Reset to Recommended Settings" to see if that changes anything.  You can always go back to the settings you saved as a preset.  It might not do anything, but I'd give it a try just to find out.  The other possibility is that maybe the viewers are not able to detect your graphics card capabilities correctly for some reason.