Demo item listing bug? Or link full item feature?

[Milly MacIntyre]

Hi there

I came into some kind of glitch while trying to list a set of new items where marketplace seems to think that my fatpack is a demo item because every time I try to set a demo item it tells me a demo item can't be associated with another demo item. I've checked over and over and the price is set to 800L in both edit listing page and preview.

I opened a support ticket explaining my issue and they got back saying "When editing this item, please click the "Get Full Version" link and remove the item that is currently linked to the listing. This should allow you to then link the correct demo to the correct item listing."

But...

I've never seen a way to manually link a full version on the edit listing page, there's only ever the 'add demo' section on the edit listing page. Marketplace always just selects a paid version randomly from products of the same name and automatically links it as the full version.

Clicking 'get the full version' on the preview page simply leads to the marketplace home page since it's just a preview and not an activated item.

I've never been able to manually chose and set which full version is linked to a demo. If there is a way to manually chose the linked full version that I've somehow missed for the past 3 years I'd love to know. I replied with this to my support ticket but 3 weeks later I've not heard back and the ticket remains at 'being processed' status.

Any ideas would be appreciated! Is there a way to manually set full version to a demo myself? Or was that just nonsense? I'm thinking I might have to just delete the item, relist it and try over.

[Dakota Linden]

Greetings!

Linking Demo Listings to the Full Version of the item can be confusing. 

If you Edit a listing, the field option is "Add Demo" not "add Full Listing".

This means that the Demo has to be linked to the Full Version using the Full Version Item Listing itself and not the other way around. 

Edit the listing for the Full Version and in the field for Add Demo, link the listing to the Demo Listing for the product. 

If you try to link the items using the Demo Listing, the Demo Listing itself will say "get demo item" instead of "Get full Version" and you wont be able to link a demo listing to a demo listing. 

 

[Milly MacIntyre]

Thanks for your reply Dakota, much appreciated.

If you have several full version items all linked to the same demo, is it possible to choose which of those items will be the default full version that gets linked to the demo item on the demo marketplace page? Or is it just chosen randomly?

[Dakota Linden]

Hi, Milly MacIntyre

Personally, I would recommend creating a Fat Pack Version of the items and use that Fat Pack Listing to link to the Demo Item. 

You can then use the Related Items on both the Demo and the Fat Pack listings to link to the other versions/colors. 

For instance, if you are selling a Jacket in 6 different colors, create a Fat Pack that offers all of the colors together. Then create a Demo Listing for the Jacket.  Link that Fat Pack listing to the Demo and in the Related Items on both the Fat Pack and the Demo Listing add the individual listings for all of the listings for the individual colors. 

[Milly MacIntyre]

Thanks Dakota, I'll give that a try