Bought and paid (Real GBP cash) for tiems which never seem to arrive, even after ''redelivery'' requsted, and email recieved.

[Garaouelle]

I must say, having been a member since around 2009(?) i hadn't ever used real life money to buy in marketplace.
And having begun to do so recently... it's a NIGHTMARE!
One item has what appears to be a 'HUD' but is titled 'skin', but no skin appears, only a flat image card which might be settings for with/without eyebrows.
But never seen that skin yet.
HOWEVER, my main issue are a LOT of items i have bought since 9 Dec 2020. In fact all items i have bought since 9 Dec 2020 have not been showing in my inventory.
They show as ''delievered''.. but i have yet to see.
Tried 'redeliver'' link on a few to see what happens.
I get email notifications.
But..

You guessed it! None have shown up yet!
WHAT AM I DOING WRONG?

(WHY do so many apparently great looking avatar shapes NOT have the skins findable anywhere to buy? Or they just saying ''hey only a great arteest like moi can do this! You go get cheap ones, free ones, or try yourself!   Well... I might!))

[Lindal Kidd]

A few points...

Skins come in two major types.  One is an actual skin texture.  In your inventory, it will have the symbol of a little avatar.  These can be worn on the "classic" avatar body, the one that everyone has.  It can also be used with mesh bodies that are "Bakes on Mesh" or BoM capable.  The second type of skin is an "applier".  This has the inventory symbol of a little cube.  When worn, it appears as a small button or control panel on your screen, what we call a "HUD".  If you 1) own the skin texture, and 2) have a mesh body or head that the HUD works with, it will apply the skin texture to your mesh body or head.

Skins not available for "great shapes".  Shapes are what you tweak when you play with the Avatar Appearance sliders. Those adjust the shape of your classic avatar body.  ANY classic skin will always work with the classic body, no matter what shape it is.  However, not all skins look GOOD with all shapes.  The skin creator made that skin to fit a certain specific set of facial features, and if yours are very different, it might not look great.  You have two options: Tweak your shape until it looks good with that skin, or keep trying demo skins until you find one that works well with your desired shape.

Not receiving purchases: Check to see if you have Busy (Unavailable) mode activated.  If so, turn it off before making any purchases in world, on the Marketplace, or redeliveries.  (There could be other reasons for failed deliveries, too...the Marketplace has been acting up more than usual in recent weeks.)

Paid real cash: Although it's allowed, DON'T DO IT!  Here's why.  Let's say you find a nice dress for $L200 on the Marketplace.  You don't have the $L so you choose the cash option. When you pay at checkout, LL will purchase $L200 for you, using your payment method.  They will ALSO assess a $1.49 USD transaction fee, which they charge you every time you buy $L.  $1.49 is worth about $L298.  So your $L200 dress just cost you $L498! Not to mention any currency conversion fees your credit card company charges you.

Edited December 21, 2020 by Lindal Kidd

[Rowan Amore]

It sounds like you purchased a skin applier for a mesh head.

Did you look in your Received Items folder for the items you purchased.

Edited December 21, 2020 by RowanMinx

[Rowan Amore]

I also see from your other thread that the skin you purchased says Genus.  This means it's an applier for the Genus mesh head which I assume you haven't purchased.  It will not work on anything else.  

Although his blog is geared toward male avatars, the information about mesh heads and bodies is invaluable.  I suggest reading it to get a better understanding of what's new.

http://www.virtualbloke.com/noob-dude-a-style-101-for-the-second-life-male-avatar

[Garaouelle]

1 hour ago, Lindal Kidd said:

A few points...

Skins come in two major types.  One is an actual skin texture.  In your inventory, it will have the symbol of a little avatar.  These can be worn on the "classic" avatar body, the one that everyone has.  It can also be used with mesh bodies that are "Bakes on Mesh" or BoM capable.  The second type of skin is an "applier".  This has the inventory symbol of a little cube.  When worn, it appears as a small button or control panel on your screen, what we call a "HUD".  If you 1) own the skin texture, and 2) have a mesh body or head that the HUD works with, it will apply the skin texture to your mesh body or head.....

...Not receiving purchases: Check to see if you have Busy (Unavailable) mode activated.  If so, turn it off before making any purchases in world, on the Marketplace, or redeliveries.  (There could be other reasons for failed deliveries, too...the Marketplace has been acting up more than usual in recent weeks.)....

...Paid real cash: Although it's allowed, DON'T DO IT!  Here's why.  Let's say you find a nice dress for $L200 on the Marketplace.  You don't have the $L so you choose the cash option. When you pay at checkout, LL will purchase $L200 for you, using your payment method.  They will ALSO assess a $1.49 USD transaction fee, which they charge you every time you buy $L.  $1.49 is worth about $L298.  So your $L200 dress just cost you $L498! Not to mention any currency conversion fees your credit card company charges you.
 

Hi Lindal.
Thank you for the patient detail there.
Yes I'd noticed various styles of how you are presented with 'skins'.
And yes, I'd figured it was ''HUD''...
And, since all the ''HUD'' does is appear itself,... and here it comes....
HOW do i get it to do that thing you say there? What am  I missing when i click ''add'' so that little settings rectangle comes up, but nothing seems to happen beyond that thing loading.
Nothing else. No apparance of skin, how it is meant to be done... SO what is the process for making this happen?
And if it won't happen, what can be the reasons?


Secondly, Paying in 'real' money is so precarious? SO every time, i click ''redeliver'', is THAT counted as USD$1.49?
So fgar it has been an awful and buggy experience, so i doubt i will bother to use marketplace for anything more than the odd bored-day freedbie search.

Thirdly:
Well, that's a good many days since 9 Dec, and nothing, including ''redeliver'' requests to check it out, has been delivered since then, and I \m sure a few items since then too.
And as yet, nothing from the seller, or creator (sktechy info. So unclear what is what there. Their name also, i now notice, changes very regularly)

[Lindal Kidd]

A HUD applier will apply the skin texture to any mesh body or head that it supports.  If you're not wearing a compatible mesh body or head, the HUD won't do anything. It sounds as if this is probably your situation. Try looking for skins that are advertised as being compatible with "Classic" avatars.

Paying in real money isn't "precarious", it's simply expensive and wasteful.  You should buy $L using your registered payment method.  I recommend making buys of at least $20.00 USD. Larger amounts will minimize the impact of LL's $1.49 transaction fee. When buying $L, use the "Instant Buy/Market Rate" option, it's less confusing for a newcomer.

Redelivery of an item does not incur any costs at all.

I am not at all sure what you mean by the creator's name "changing regularly."  Anyone can change their Display Name, as often as once a week, but User Names do not change very often at all...unless you've been doing business with a dodgy person, which I don't advise.

 

[Garaouelle]

and, yes, it also has ''(Genus)'' at end of item ititle.
so? What might this mean?
So, i open box, inside is body shape, eyebrow on/off shapes, and the one that gives me the HUD
SO, with it saying Genus? |What will that mean for actually applying? And what other items/depenencies/etc are needed to complete an appearance of a 'skin' in this way?
We are told the different terms, and what they mean in the link to explain  them. But that's really as far as it goes. Pamplet level, rather than actual tutotial.
But was still helpful in helping visualise the concepts. Just not at telling us what to actually do so far as i could see.
So will have to look for further details. But, with the hassles getting stuff in general into my inventory, and the real life money wasted on that. I dunno if it's worth it.
But any links to a totorial that'll help me apply the skin '':N: Skin Charlote - Vanilla (Genus)''  which has a HUD inside which is meant to deal with two eybrow settings.
The box it came in contains:

:N: Shape Body Charlote (Genus)

:N: Shape Eyebrow - Charlote (Genus)

:N:  Skin Charlote Vanilla (Genus)    (with no modify no transfer etc)

So how to make ''Charlote'' appear?

And probably worth mentioning that as of typing this up, i am wearing the shape, eyebrow shape, and ''skin'', with the HUD for the two eyebrow settings showing.
Yet, only seeing last skin applied before current effort. Also, when i use the '':N: Shape Eyebrow, the bald wig/alpha detatches, and the original ''hair'' stuff from the underlying system avitar. And it's sticking up through the custom hair added by myself from a decent purchase.
But absolutely no idea how to make it all work.

Edited December 22, 2020 by Garaouelle
adding current state of affairs

[Garaouelle]

AHHHH! Turns out i need to look for a ''head''!
So apparently mine above was built for a ''baby face'' head. SO I'm guessing that's where i might find further customizing things?
In GBP its £7 and some! YOUCH! SO maybe after New year.

[Rowan Amore]

5 minutes ago, Garaouelle said:

AHHHH! Turns out i need to look for a ''head''!
So apparently mine above was built for a ''baby face'' head. SO I'm guessing that's where i might find further customizing things?
In GBP its £7 and some! YOUCH! SO maybe after New year.

Yes you need to actually purchase a mesh head from Genus called Baby face.  Before investing, you could pick up the free mesh head at Lelutka.  The genus skin you have now WILL NOT WORK ON IT but it will give you a way to learn about mesh heads before you buy one.  It's a cute head too.

[Rowan Amore]

 

[Garaouelle]

On 12/22/2020 at 4:34 AM, RowanMinx said:

 

And a "yes" to the previous reply, and have the head also. First attempt was only a floating head with a scary red face and normal flesh colour around the eyes.

Now i have the "Lily" face on and the body has appeared. HUD appears to make no noticable difference at all that I've noticed yet. And got the hang of shaping the head/face via "appearance'' much better now.

However, i cannot for the life of me figure out how to remove the custom eyes I'd added a while back. So now looks as though a failed visual effect is taking place as 'she' has her 'own' eyes, plus, a few mm out of place, the custom ones still doing their thing.

Can't at all detatch them. And not any right-click menu on them in inventory.

Also many- in fact, most- of the stuff i bought around the same time have been recieved, even after countless ''redeliver'' requests in MP.

So not having much of a good time of it at all for now.

[Lindal Kidd]

3 hours ago, Garaouelle said:

However, i cannot for the life of me figure out how to remove the custom eyes I'd added a while back. So now looks as though a failed visual effect is taking place as 'she' has her 'own' eyes, plus, a few mm out of place, the custom ones still doing their thing.

Just like bodies and heads, there are "classic" eyes, also called system eyes or BoM eyes, and mesh eyes.  The classic eyes are a texture that is applied to the eye section of the classic avatar body.  Mesh eyes are actual 3D eyeball spheres that reside in the head.  In your inventory, classic eyes have the symbol of a little pair of eyes.  Mesh eyes have the standard "object" symbol, a little cube. You must always wear classic eyes with any avatar.  They are one of the "essential four" items that make up a minimum avatar.  Those are shape, skin, system eyes and system hair, or hair base. You cannot detach or take off these essential four items, but you can 1) replace them with another of the same type item, and 2) you can hide them with an alpha mask texture.

When you wear mesh eyes, you will also Add a special alpha mask to hide the system eyes, or your head may come with a different alpha masks.  In that case, one of them will be designed to hide the system eyes as well as the rest of your classic head.

[Garaouelle]

22 hours ago, Lindal Kidd said:

Just like bodies and heads, there are "classic" eyes, also called system eyes or BoM eyes, and mesh eyes.

Noted.

However. It is a set of mesh/spherical eyes that is the problem. No apparent means of detatching.

Right-click menu on object/cube shows no detatch link. And i can't find any other route to achieve this.

I will have a look-see within the skin/head folders for relevant alphas and muck around.

Nice clarity there. Thank you.

[MoiraKathleen]

1 minute ago, Garaouelle said:

However. It is a set of mesh/spherical eyes that is the problem. No apparent means of detatching.

Right-click menu on object/cube shows no detatch link. And i can't find any other route to achieve this.

Just a thought - have you checked the "Worn" tab of inventory to make sure you're wearing the mesh eyes that you think you are wearing?   

When you right click on the ones you are wearing, there should be a "Detach from yourself" option.  If the ones that are not giving you a detach option are shown as being worn, something is wonky and I would switch to one of the system avatars, from the Inventory Library section, and then re-build your current look one item at a time, and not attach the problematic mesh eyes if you don't want to have them on.

In general though, I've found that the mesh eyes that come with a specific head are sometimes better positioned for the head than the system eyes are - so I wear the eyes alpha, that generally comes with a head, and the mesh eyes for the head.

[Rowan Amore]

1 hour ago, Garaouelle said:

mesh/spherical

When you say mesh/spherical is this the icon you are talking about in your inventory?  That looks like eyeballs/spherical?  Those are the problem?

[Garaouelle]

44 minutes ago, RowanMinx said:

When you say mesh/spherical is this the icon you are talking about in your inventory?  That looks like eyeballs/spherical?  Those are the problem?

OH, hold on! They (in inventory) have a little pair of eye icans, not a cube. But when i zoom into the head i see they are 3-D.

And right click does not offer detach. Nor does double-click detatch them. And slightly above them are the eyes which from the BoM set i am otherwise wearing.

Am at a loss.

[Garaouelle]

1 hour ago, MoiraKathleen said:

Just a thought - have you checked the "Worn" tab of inventory to make sure you're wearing the mesh eyes that you think you are wearing?   

 

They are visible in inventory/worn. But any potentially useful menu cmd is greyed-out/inactive. And double-click doing nothing.

 

Incidentally, many, or a majority of items i purchsed just under a month ago have yet to appear in my recieved folder, being the initial body of my topic.

Still not getting answers or solutions. And clicking "redeliver'' hasn't helped.

[MoiraKathleen]

25 minutes ago, Garaouelle said:

OH, hold on! They (in inventory) have a little pair of eye icans, not a cube. But when i zoom into the head i see they are 3-D.

And right click does not offer detach. Nor does double-click detatch them. And slightly above them are the eyes which from the BoM set i am otherwise wearing.

Am at a loss.

If the inventory icon is an eye, than those are the system eyes which are a required body part and can't be taken off - so they will not have a detach option on the menu. 

 - You can wear a different pair of system eyes, which  replaces the ones currently worn, or

 - you can hide them with an eyes alpha and wear mesh eyes, or

- if your mesh eyes that came with your head are BOM-enabled, you can turn on BOM for the mesh eyes and the texture from your system eyes will show on the mesh eyes (in this situation, you do not wear an alpha).   With my mesh head, I think I had to enable BOM for the head, and then, also, enable BOM for the eyes as an additional step.  It may vary depending on which brand of mesh head you're using.

[Rowan Amore]

1 hour ago, Garaouelle said:

They are visible in inventory/worn. But any potentially useful menu cmd is greyed-out/inactive. And double-click doing nothing.

 

Incidentally, many, or a majority of items i purchsed just under a monthhistory ago have yet to appear in my recieved folder, being the initial body of my topic.

Still not getting answers or solutions. And clicking "redeliver'' hasn't helped.

Also, in regards to items you purchased on the MP,  you check your account page to see if they were actually purchased and if it says delivered?  From your dashboard on the left...Account..Ls transaction history and the date range should pull up your purchases and delivery status.

[Garaouelle]

44 minutes ago, MoiraKathleen said:

If the inventory icon is an eye, than those are the system eyes which are a required body part and can't be taken off - so they will not have a detach option on the menu. 

 - You can wear a different pair of system eyes, which  replaces the ones currently worn, or

 - you can hide them with an eyes alpha and wear mesh eyes, or

- if your mesh eyes that came with your head are BOM-enabled, you can turn on BOM for the mesh eyes and the texture from your system eyes will show on the mesh eyes (in this situation, you do not wear an alpha).   With my mesh head, I think I had to enable BOM for the head, and then, also, enable BOM for the eyes as an additional step.  It may vary depending on which brand of mesh head you're using.

Golly gosh! So more trudging to do.

Will have a look-see after this enjoyable chill time.

Thanks for that.

[Garaouelle]

9 minutes ago, RowanMinx said:

Also, in regards to items you purchased on the MP,  you check your account page to see if they were actually purchased and if it says delivered?  From your dashboard on the left...Account..Ls transaction history and the date range should pull up your purchases and delivery status.

Indeedly-do! Yes, all of the no-show items say purchsed and delivered. And as mentioned, re-deliver doing nothing.

Edited December 31, 2020 by Garaouelle
Spelling

[Rowan Amore]

1 minute ago, Garaouelle said:

Indeedly-do! Yes, all of the no-show items say purchsed and delivered. And as mentioned, re-deliver doing nothing.

I would suggest downloading the list then send note cards to the merchants that includes transaction details.  You can just copy and paste that info either from the account page or the downloaded file.  You may find however, the merchant may no longer maintain their store having left SL completely.  In that case, I don't think there is much you can do.  I'm not sure how redelivery is set up but if they never set their items as such, you may never get the item or a refund.

I can't speak to exactly how MP works with regards to stores no longer maintained by the merchant.

[Garaouelle]

1 hour ago, RowanMinx said:

I would suggest downloading the list then send note cards to the merchants that includes transaction details.  You can just copy and paste that info either from the account page or the downloaded file.  You may find however, the merchant may no longer maintain their store having left SL completely.  In that case, I don't think there is much you can do.  I'm not sure how redelivery is set up but if they never set their items as such, you may never get the item or a refund.

I can't speak to exactly how MP works with regards to stores no longer maintained by the merchant.

So, a shoddy means of the whole system keeping systems in place or not to keep things people are spending real money on ipdated and fit for purpose?

And that's, what, around two decades of SL? Yikes.

Well, after returning to use my avatar from around 5yr break, i can honestly say i've started tiring really quickly.

I'm spending more time struggling with glitches, crippling lag, poor frame rates, movement controls which just go berzerk too often, clothing and bodies/shapesfaces that need an encyclopedia, and a market that cannot tell if a seller is even a member any more yet takes the RL cash anyhow, and bought items, the majority which never show up.

On the whole, after a few months trying really hard to remain positive etc, I'm finding the user experience pretty hellish, and a whole load of hassle.

Guess, tbh, I'll just give up again. And with the lack of any genuine good user-experience seeming to have been much attempted that I can notice since around 2008/9, it's making me feel I'm hardly likely to login in, say, another 5 to 10 yrs to check up.

 

[Skell Dagger]

On 12/21/2020 at 8:43 PM, Garaouelle said:

HOWEVER, my main issue are a LOT of items i have bought since 9 Dec 2020. In fact all items i have bought since 9 Dec 2020 have not been showing in my inventory.
They show as ''delievered''.. but i have yet to see.
Tried 'redeliver'' link on a few to see what happens.
I get email notifications.
But..

You guessed it! None have shown up yet!

3 hours ago, Garaouelle said:

Yes, all of the no-show items say purchsed and delivered. And as mentioned, re-deliver doing nothing.

Just a question regarding the two above things. I'm not sure which viewer you're using, but deliveries from the Second Life Marketplace don't go into the generic folders in your inventory (Objects, Body Parts, Clothing, etc). Instead they go into a special Received Items section of your inventory.

I haven't used the stock Linden Lab viewer for a long time, but if you're using that one there's a 'Received Items' section at the bottom of the inventory tab which you need to click to open and access your Marketplace purchases:

More info about that can be found here on the Knowledge Base article.

And if you're using the Firestorm viewer then you may see the 'Received Items' folder in among the other main inventory folders, rather than at the bottom of the inventory pane. (This is a feature you can toggle in the preferences for Firestorm.)

Keep an eye on your inventory count before and after you try a redelivery. If the number increases after the delivery then the items are being delivered; you might just be looking for them in the wrong place. If the number is not going up then there may be one of three things wrong:

• Marketplace itself has been a bit slow and wonky of late, and there are occasional days when it can be problematic. It could simply be that you're trying to shop on those days when the system is being a bit screwy
• if you're trying to buy from one specific merchant and nothing you're ordering from them is being received then you may have blocked/muted that merchant (either recently or in the past)
• if the non-delivery issue is happening from multiple merchants then there may be something wrong with your account that only a support ticket can fix (this is very unlikely to be happening, but it's an outside chance)

 

[Lindal Kidd]

12 hours ago, Garaouelle said:

Indeedly-do! Yes, all of the no-show items say purchsed and delivered. And as mentioned, re-deliver doing nothing.

I believe I suggested previously that you check to be sure you are not in Busy (Unavailable) mode.  If you are, this will prevent redeliveries from reaching you.

As for your eyes appearing 3D when you examine them in world: Yes. 3D eyes are an integral part of the classic avatar, and you can see them when you zoom your camera in close to your head.  But the thing in your inventory that has the symbol of a pair of eyes is a TEXTURE, an image that is applied to those 3D eyeballs.

[Garaouelle]

On 12/31/2020 at 4:03 PM, Lindal Kidd said:

I believe I suggested previously that you check to be sure you are not in Busy (Unavailable) mode.  If you are, this will prevent redeliveries from reaching you.

As for your eyes appearing 3D when you examine them in world: Yes. 3D eyes are an integral part of the classic avatar, and you can see them when you zoom your camera in close to your head.  But the thing in your inventory that has the symbol of a pair of eyes is a TEXTURE, an image that is applied to those 3D eyeballs.

Acknowledged about ''busy'' mode, although so far as i am aware, i never set my avatar to busy/away from keyboard etc.
And with regards the eyeballs, i think you've missed my point.
The original stock eyeballs won't dissapear, when i use my cutom skin BOM eyes, so the avatar always looks very odd. And does not seem to be any form of alpha in the pack the skin kit came with to help. I had no issue with either sets of eyes being 3-D as i thought, correctly, that was the whole point of any of eyeballs.