Offline IM email noticfication doesn't work anymore?

[Polymath Snuggler]

I'm using gmail and as of a day ago it was working just fine.  So I don't think it's a gmail problem.

[Norsk Himmel]

1 minute ago, Solar Legion said:

That makes me wonder which end the problem really is on. Yes, it is a bit more likely to be on LL's end (since it does not appear to only be affecting a singular service) I do still wonder what the actual cause is.

For reference, the email on said bank alt is a GMail address.

I have other avatars using the same gmail addresses - and no issue. Just two affected avatars.

I am guessing more because I had to re-verify when I switched, but not when I swapped BACK there's something bugged in LL's stuff somewhere.

Forum alerts, Jira alerts - all ok, using the same gmail account and original one linked to this avatar. It is JUST offline stuff & MP notifications as I can see.

[aurorayok2006]

as i read, are mostly of you guys that currently having this problem are around like 2-3 days ago ? bc mine is around that time too ? so i wondering now that it might really be SL problem if it happen to many of us in this close time ? 🤷‍♀️

[Sphynx Soleil]

Google has an outage today.  (I realize that may not be affecting the failure with Yahoo.)

One of the other email services I use reports that:

"A catastrophic failure at Gmail is causing emails sent to Gmail to permanently fail and bounce back. The error message from Gmail is the following:
550-5.1.1 The email account that you tried to reach does not exist."

Translation for the non-techies: This is interpreted as a permanent failure, which means automatic retries won't happen. (That is a standard practice for handling permanent failures.)

 

[Jadziyah Nova]

2 hours ago, Norsk Himmel said:

I have other avatars using the same gmail addresses - and no issue. Just two affected avatars.

I am guessing more because I had to re-verify when I switched, but not when I swapped BACK there's something bugged in LL's stuff somewhere.

Forum alerts, Jira alerts - all ok, using the same gmail account and original one linked to this avatar. It is JUST offline stuff & MP notifications as I can see.

Yes. I received responses to my tickets, forum alerts. Nothing else. So it's not a gmail thing (at least not entirely)

[Astera Thistle]

I have had the same problem for a couple of days now. I am trying a workaround of using a different email address. Will see if that works (it's another gmail address). I hope they get this fixed!

[Emma Krokus]

So I switched to another gmail account and tested with the alt.

Alt received her purchase confirmation to the gmail account the main is not receiving MP emails or offlines from!!!

Main received her sales confirmation into the newly set up account...

I hope this doesn't go on much longer... messing with my records, missing the filters specially set up for those mails...

 

 

 

[aurorayok2006]

omg guys i just got my inworld sales messages now, is it really fixed? 😭

[Oz Linden]

6 minutes ago, aurorayok2006 said:

omg guys i just got my inworld sales messages now, is it really fixed? 😭

We're trying....

[Ardy Lay]

Hmmm,  would adding +string to the gmail address get around this issue?  If so, that might be educational.

example@gmail.com

example+word@gmail.com

[Emma Krokus]

email notifications are working for me again since yesterday

was able to swap back to my original email address

[Cindy Evanier]

Explanation

 

[Norsk Himmel]

35 minutes ago, Cindy Evanier said:

Explanation

 

That doesn't explain why other avatars using the same addresses were receiving fine. If the destination address was reporting as "failed to deliver" that would apply to those avatars as well, surely.

And then swapping the addresses for the 2 affected avatars resolved the issue, then they died again when swapping back.

Edited December 18, 2020 by Norsk Himmel

[Solar Legion]

27 minutes ago, Norsk Himmel said:

That doesn't explain why other avatars using the same addresses were receiving fine. If the destination address was reporting as "failed to deliver" that would apply to those avatars as well, surely.

And then swapping the addresses for the 2 affected avatars resolved the issue, then they died again when swapping back.

Except .... it does.

Not all users would have had messages being sent to their e-mail during the time the Outage occurred nor did the outage appear to affect all Google service users (one of my GMail addresses got e-mail from several sources just fine during that time and none of the other services I use showed any sign of being affected).

This does not cover anyone who had a non-Google address.

Remember that Outages and the like do not affect every user, equally. Such cases are usually treated/marked as an entire system failure.

[Norsk Himmel]

40 minutes ago, Solar Legion said:

Except .... it does.

Not all users would have had messages being sent to their e-mail during the time the Outage occurred nor did the outage appear to affect all Google service users (one of my GMail addresses got e-mail from several sources just fine during that time and none of the other services I use showed any sign of being affected).

This does not cover anyone who had a non-Google address.

Remember that Outages and the like do not affect every user, equally. Such cases are usually treated/marked as an entire system failure.

I tested avatars using the same email at the same time - sending them IMs while offline from a third account. 1 received the offline to email, 1 did not, to the same email address.

Don't get me wrong, I am glad they seem to be arriving fine now, but I do not believe the reasoning given. Too many flaws, IMHO

[Francesca Alva]

On 12/15/2020 at 3:09 PM, aurorayok2006 said:

i have offline IM noticfication on , both in my account setting and firestorm setting

but i started to don't get any offline im in my email at all that's worried me since i gotta contact people and my IM usually capped offline and i won't know i have messages in if my offline IM doesn't work anymore.. 😥

Exactly the same thing has happened to me. I’m on gmail and got my last offlines on 15th. I tried opting out of offlines and opting in again to see if that would fix it, but it didn’t. This is déjà vu for me - the same thing happened a while back and the only solution I found was to change email addy.

NB: I still get emails from LL when I buy currency, buy on Mp, or when they bill me each month.

Edited December 25, 2020 by Francesca Alva
added details of email provider (gmail)

[Francesca Alva]

On 12/16/2020 at 11:19 AM, Emma Krokus said:

Still nothing :(( !!!!!!!!!!!!!!!!!!!

ETA: Opened a support ticket.

Emma, what did you use as the reason for your submission please? None of the categories seemed appropriate.

[Emma Krokus]

Marketplace

General Marketplace Issues

Good luck!

[Francesca Alva]

31 minutes ago, Emma Krokus said:

Marketplace

General Marketplace Issues

Good luck!

Thank you. My Mp mails aren’t affected so I’ll have to get creative.

Edited December 25, 2020 by Francesca Alva
typo

[Rowan Amore]

5 minutes ago, Francesca Alva said:

Thank you. My Mp mails aren’t affected so I’ll have to get creative.

It was just my inworld messages that weren't going to email.  Fixed itself now it's broken once again.

[aminata Potez]

Iam having  these issues  for a  long  time  no IMs  been saved  to  my mail adress neither on my 2  accounts only  get them before  from MP  but  those have  stopped 

so i am looking for  wen them get it  fixed 

[Francesca Alva]

Opened a ticket yesterday. Waiting.

[Francesca Alva]

No reply to my ticket yet, but I changed my email address and verified the new one; for two whole days [GASP] got offlines and group notices. Now they've stopped again.

[Francesca Alva]

LL suggested I change my email address again, and if that worked try going back to my preferred email. Glad to say that worked and I am now getting IMs and notices again.