Offline IM email noticfication doesn't work anymore?

[aurorayok2006]

i have offline IM noticfication on , both in my account setting and firestorm setting

but i started to don't get any offline im in my email at all that's worried me since i gotta contact people and my IM usually capped offline and i won't know i have messages in if my offline IM doesn't work anymore.. 😥

[Norsk Himmel]

3 hours ago, aurorayok2006 said:

i have offline IM noticfication on , both in my account setting and firestorm setting

but i started to don't get any offline im in my email at all that's worried me since i gotta contact people and my IM usually capped offline and i won't know i have messages in if my offline IM doesn't work anymore.. 😥

Same on two avatars. No offline IMs or Group notices to email. Toggled off and on again, both on the webpage and inworld prefs.
Also not getting MP sales emails (nothing to do with offline IM -> email).
Other alts are fine, even using the same email addresses.

[KT Kingsley]

Have you checked the spam filters in your email services?

[aurorayok2006]

35 minutes ago, KT Kingsley said:

Have you checked the spam filters in your email services?

yes it doens't appear anywhere , like Norsk Himmel said, i don't get any mp sales notic too like literally every SL related notic just gone even i re toggle the options 

[Norsk Himmel]

2 hours ago, KT Kingsley said:

Have you checked the spam filters in your email services?

yes.
Other avatars using the same email addresses are receiving offline IMs & Group notices fine.

 

https://jira.secondlife.com/browse/BUG-229864

[Rowan Amore]

Had the same issue for about a month.  Somehow, it's fine now.

[aurorayok2006]

1 minute ago, RowanMinx said:

Had the same issue for about a month.  Somehow, it's fine now.

damn do i have to wait for a month lmao 😂

[Rowan Amore]

11 minutes ago, aurorayok2006 said:

damn do i have to wait for a month lmao 😂

Funny thing was, I could get them on my tablet so.they were going to my email.  I just could not get them on my computer.  After the most recent windows update on Sunday? Its back.to normal.  A Linden did make a suggestion if I can find the thread.

[aurorayok2006]

2 minutes ago, RowanMinx said:

Funny thing was, I could get them on my tablet so.they were going to my email.  I just could not get them on my computer.  After the most recent windows update on Sunday? Its back.to normal.  A Linden did make a suggestion if I can find the thread.

idek too bc i have email on phone too and i always check my offline im on phone but yeah its not even on phone too so idk whats the problem for me now 🤷‍♀️🤦‍♀️

[Rowan Amore]

9 minutes ago, aurorayok2006 said:

idek too bc i have email on phone too and i always check my offline im on phone but yeah its not even on phone too so idk whats the problem for me now 🤷‍♀️🤦‍♀️

Here is the response from the support ticket.  I didn't  try a different account as I was already using yahoo but you could  try.

Thank you for contacting support, and for your patience. For troubleshooting purposes can you check your spam or trash folder to see if the messages are being flagged and routed there? If they are not present in those folders, you can try changing the domain to another like Gmail or Yahoo for testing purposes. Let me know how the steps go!

 

[Norsk Himmel]

2 minutes ago, RowanMinx said:

Here is the response from the support ticket.  I didn't  try a different account as I was already using yahoo but you could  try.

Thank you for contacting support, and for your patience. For troubleshooting purposes can you check your spam or trash folder to see if the messages are being flagged and routed there? If they are not present in those folders, you can try changing the domain to another like Gmail or Yahoo for testing purposes. Let me know how the steps go!

 

mine are 2 different emails, and other avatars using the SAME email addresses are receiving fine. And nope, not in spam or Junk or trash

[Emma Krokus]

I can see there were sales on "MP orders" but I am not receiving MP sales emails to my email - not in spam. So I've toggled the offline setting... fingers crossed it recovers!

I really don't want to have to swap them and send to yahoo email...

Grrrrr!!

[Gwin LeShelle]

Same for me. No emails anymore at all.

It all started like 2 days ago 😔

Maybe it has something to do with their fix for the major https problem regarding outside scripts that happened on the weekend 🤔

Also when you look at the grid status page there a HUGE mount of work to tackle at the moment for them. Since the cloud uplift this site is rather colorful and packed with problems. 😱😖

[Ford Lusch]

Yeah I also stopped receiving offlines around 2 days ago.

[Emma Krokus]

Still nothing :(( !!!!!!!!!!!!!!!!!!!

ETA: Opened a support ticket.

Edited December 16, 2020 by Emma Krokus

[MeshPromo]

Same for my one of non premium account. I just started another thread without seen this first. It is not spam or settings issue. it is some server issue. May be the server is too busy due to lot traffic, so LL cut the notification side for non premium members. Anyway I sent a ticket but there is no specific topic to complain about this.

[Emma Krokus]

I am premium and have had no IMs from inworld SL or Marketplace since 14th December...

[Norsk Himmel]

1 hour ago, MeshPromo said:

Same for my one of non premium account. I just started another thread without seen this first. It is not spam or settings issue. it is some server issue. May be the server is too busy due to lot traffic, so LL cut the notification side for non premium members. Anyway I sent a ticket but there is no specific topic to complain about this.

It's actually both my Premium accounts affected. The non-Premium, that deliver to the same addresses - all fine.

I swapped emails on both (so Himmel's mails go to Freya's mail and vice versa), and all ok. Swapping back - dead again. So it is absolutely something with SL just not sending them. 

I had to (re)verify the address when I swapped. Swapping back, I did not. I am guessing because previously verified(?)

Edited December 16, 2020 by Norsk Himmel

[Aymec Millet]

Same for me Emma Krokus. Everything same !  I just got two selling mails from store servers.

[Solar Legion]

Which mail services are ya'll using? as far as general IM goes, I just sent an offline to my banking alt and it shows up just fine.

[freddymalhouny]

all bei gmail????

[Rowan Amore]

Mine was yahoo.

[Jadziyah Nova]

I also have this problem. Last offlines were on December 14th. Haven't changed the account email settings or gmail settings in years. Opened a support ticket and chatted with an agent. The agent suggested I switch primary email on account. I was loathe to do that as have many filters, etc set up. But did so anyways and it worked- from one gmail to another. And I've heard from others that switching back to the original email address kills it again. Very strange. Hopefully it gets figured out soon

[Emma Krokus]

yes gmail and loathe to change...

 

[Solar Legion]

That makes me wonder which end the problem really is on. Yes, it is a bit more likely to be on LL's end (since it does not appear to only be affecting a singular service) I do still wonder what the actual cause is.

For reference, the email on said bank alt is a GMail address.