Premium membership

[tigeress Whitefalcon]

I bought The primium membership on the 10th december and they took the money out my bank but it still saying im a basic member i have left tickets to ll but no reply it has been nearly 4 days what else can i do about this 

[Alwin Alcott]

12 minutes ago, tigeress Whitefalcon said:

I bought The primium membership on the 10th december and they took the money out my bank but it still saying im a basic member i have left tickets to ll but no reply it has been nearly 4 days what else can i do about this 

check if your payment really went right at your account statement. They don't take it from your bank. They take it from CC/Paypal or Skril.

btw 4 days waiting isn't a lot these days, be patient, don't send more than one.

[tigeress Whitefalcon]

1 hour ago, Alwin Alcott said:

check if your payment really went right at your account statement. They don't take it from your bank. They take it from CC/Paypal or Skril.

btw 4 days waiting isn't a lot these days, be patient, don't send more than one.

its already been took out the pending part of my bank so they actually took it out 

[Alwin Alcott]

18 minutes ago, tigeress Whitefalcon said:

its already been took out the pending part of my bank so they actually took it out 

Your paymentmethod as i said, is the one taking it from you, not LL.
Did you check the accountdetails on your accountpage of SL? It's sometimes possible a payment takes to long and is closed before it's received. If it is, it will show there.
Call billing, they should be able to assist you.

Edited December 13, 2020 by Alwin Alcott

[Rowan Amore]

2 hours ago, Alwin Alcott said:

check if your payment really went right at your account statement. They don't take it from your bank. They take it from CC/Paypal or Skril.

btw 4 days waiting isn't a lot these days, be patient, don't send more than one.

The thing is, I don't have CC/paypal.  Never have.  I use a Mastercard debit card.  So any payments comes directly out of my bank account.

[LittleMe Jewell]

Definitely call Billing -- though you cannot do that until tomorrow:

  Billing support phone numbers
    Toll-Free (US/Canada): 800.294.1067
    Long-Distance: 703.286.6277  
Our Billing team is available from 9am to 6pm EST(6am to 3pm PST), Monday through Friday.
 

[Alwin Alcott]

38 minutes ago, RowanMinx said:

The thing is, I don't have CC/paypal.  Never have.  I use a Mastercard debit card.  So any payments comes directly out of my bank account.

still it's no direct payment. The MC is in between as withdrawer from your account.

[tigeress Whitefalcon]

i pay by direct debit its already been took out my bank and cant ring as im UK and it charge me alot to call over sea it shouldnt take this long to do

Edited December 13, 2020 by tigeress Whitefalcon

[Rowan Amore]

1 hour ago, tigeress Whitefalcon said:

its already been took out the pending part of my bank so they actually took it out 

Pending doesn't mean it's actually gone through yet.  It usually says that on weekends until it does go through when the bank opens on Monday morning.

If it's no longer pending as you said, is it showing as a debit yet?

Edited December 13, 2020 by RowanMinx

[MoiraKathleen]

40 minutes ago, tigeress Whitefalcon said:

i pay by direct debit its already been took out my bank and cant ring as im UK and it charge me alot to call over sea it shouldnt take this long to do

In my experience, it generally is instantaneous, as long as there is not a problem with the payment method being used. 

When you go to your dashboard and then Account -> Account Summary,  it does not show your current plan as one of the premium plans? 

When you go to Account -> Account History Statements, do you see the premium membership billing amount, and verification of payment received for that amount?   

I would suggest taking a screen shot of both of those sections, that show the mismatch between what you paid and the plan status that displays, and put those in the support ticket.  If you're able to call Billing using Skype, that would even be best.

[Lindal Kidd]

Definitely contact Billing.  You may also need to contact your bank.

LL does not accept most debit cards.  Even if you've been successful with one in the past, it doesn't mean that it won't suddenly be declined by LL as a payment method.

[tigeress Whitefalcon]

On 12/13/2020 at 7:55 PM, RowanMinx said:

Pending doesn't mean it's actually gone through yet.  It usually says that on weekends until it does go through when the bank opens on Monday morning.

If it's no longer pending as you said, is it showing as a debit yet?

yeah its showing as a debit now which means they got the money and its been 5 days now and i still not got it

[tigeress Whitefalcon]

On 12/13/2020 at 8:42 PM, MoiraKathleen said:

In my experience, it generally is instantaneous, as long as there is not a problem with the payment method being used. 

When you go to your dashboard and then Account -> Account Summary,  it does not show your current plan as one of the premium plans? 

When you go to Account -> Account History Statements, do you see the premium membership billing amount, and verification of payment received for that amount?   

I would suggest taking a screen shot of both of those sections, that show the mismatch between what you paid and the plan status that displays, and put those in the support ticket.  If you're able to call Billing using Skype, that would even be best.

this is what mine is doing on the summery it says im basic  and the history saying i am i have took screenshots and sent this after 48 hours of applying for it and im on the 5th day and they not read the ticket i wouldnt be as bothered but when its RL money they should look at it 

[MoiraKathleen]

6 minutes ago, tigeress Whitefalcon said:

this is what mine is doing on the summery it says im basic  and the history saying i am i have took screenshots and sent this after 48 hours of applying for it and im on the 5th day and they not read the ticket i wouldnt be as bothered but when its RL money they should look at it 

hmmm...  It does sound like something that Billing Support will have to straighten out.   If you can arrange to call via Skype, at the number Lil posted above, that might be the fastest approach.   I know it's frustrating to have a problem like this and have to wait to get it resolved.  

[Alwin Alcott]

2 hours ago, tigeress Whitefalcon said:

im on the 5th day and they not read the ticket i wouldnt be as bothered but when its RL money they should look at it 

you got already the tip to Call them on sunday.
Two days later you'r still just waiting.

Also from the UK phones are working, or use skype.

[tigeress Whitefalcon]

calling from UK costs a lot and i don't have skype or the ability to call overseas on my mobile

Edited December 17, 2020 by tigeress Whitefalcon

[LittleMe Jewell]

3 minutes ago, tigeress Whitefalcon said:

calling from UK costs a lot and i don't have skype or the ability to call overseas on my mobile

Skype is free and really easy to install on any computer.

https://www.skype.com/en/

 

[Alwin Alcott]

57 minutes ago, LittleMe Jewell said:

Skype is free and really easy to install on any computer.

https://www.skype.com/en/

 

it's pre installed on nearly all laptops and pc's since some years, Skype = microsoft

[LittleMe Jewell]

17 minutes ago, Alwin Alcott said:

it's pre installed on nearly all laptops and pc's since some years, Skype = microsoft

Well, even easier then.

I haven't used the app in over a decade, which is before Microsoft bought it.  I just knew it was still around and still free to use.