Always freezing (Not Responding) no matter what I do

[afr0taku94]

Whenever I log into SL on no matter viewer (I use Firestorm the most) , I can move for like 5 seconds and then it instantly freezes and that stupid (Not Responding) always appears in the upper left corner

This has been going on for a few days, I have updated Firestorm and my laptop several times, cleared all the caches, the graphics are on the lowest setting but nothing works.

It's so annoying!

Is there anything I can do?

[Chic Aeon]

Was this happening BEFORE you updated to the new FS viewer?  If so did you try going back to the previous version? Others have reported similar issues.  Just a thought. 

EDIT: Also have you tried logging into a different sim -- like PLUM maybe or SMITH?   Might be a region issue. 

Edited December 13, 2020 by Chic Aeon
adding info

[afr0taku94]

7 minutes ago, Chic Aeon said:

Was this happening BEFORE you updated to the new FS viewer?  If so did you try going back to the previous version? Others have reported similar issues.  Just a thought. 

EDIT: Also have you tried logging into a different sim -- like PLUM maybe or SMITH?   Might be a region issue. 

Yes this was happening before I downloaded the new viewer (6.4.12.62831) I thought the update would help but this continues 
I have tried logging in to both PLUM and SMITH....nothing works

[Aishagain]

@afr0taku94Have You made sure you have whitelisted your Viewer, cache and various .exe files in your antivirus?  If you don't know how, there are intructions in the FS wiki.  I will post the url in a moment.

Here it is https://wiki.firestormviewer.org/antivirus_whitelisting

Edited December 13, 2020 by Aishagain
addition of a url

[Hrindell]

This has been happening to me too! It started after I downloaded the Firestorm update (yesterday or the day before). It's really getting on my nerves.  The SL viewer works for me, though.

Edited December 13, 2020 by Hrindell
mentioned when I updated.

[afr0taku94]

1 hour ago, Aishagain said:

@afr0taku94Have You made sure you have whitelisted your Viewer, cache and various .exe files in your antivirus?  If you don't know ho, there are intructions in the FS wiki.  I will post the url in a moment.

Here it is https://wiki.firestormviewer.org/antivirus_whitelisting

Did this twice and nothing changed

[Whirly Fizzle]

@afr0taku94

In the top menu bar of the viewer, go to Help -> About Firestorm.
Click the "Copy to clipboard" button & paste all your system information here.

 

[afr0taku94]

1 hour ago, Whirly Fizzle said:

@afr0taku94

In the top menu bar of the viewer, go to Help -> About Firestorm.
Click the "Copy to clipboard" button & paste all your system information here.

 

Firestorm 6.4.12 (62831) Dec  3 2020 22:34:49 (64bit / SSE2) (Firestorm-Releasex64) with Havok support
Release Notes

CPU: AMD Ryzen 7 2700U with Radeon Vega Mobile Gfx   (2195.87 MHz)
Memory: 11925 MB
OS Version: Microsoft Windows 10 64-bit (Build 19042.685)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: AMD Radeon(TM) RX Vega 10 Graphics
Graphics Card Memory: 256 MB

Windows Graphics Driver Version: 27.20.14501.18003
OpenGL Version: 4.6.14757 Compatibility Profile Context 20.11.2 27.20.14501.18003

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.40.0
J2C Decoder Version: KDU v8.0.6
Audio Driver Version: FMOD Studio 2.01.05
Dullahan: 1.8.0.202007261348
  CEF: 81.3.10+gb223419+chromium-81.0.4044.138
  Chromium: 81.0.4044.138
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (High Contrast)
Window size: 1920x1017 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1
Draw distance: 64 m
Bandwidth: 50 kbit/s
LOD factor: 1.5
Render quality: Low (1/7)
Advanced Lighting Model: Yes
Texture memory: 192 MB (1)
VFS (cache) creation time (UTC): 2020-12-12T23:46:44 
Built with MSVC version 1916
December 13 2020 07:58:40 SLT

[Clarapatra]

Did anyone find a fix for this? I had the same problem. I did the same things - clean install, restarting/shutting down computer. I checked my drivers. I checked Avast and made sure on the whitelisting. I have a good internet provider and got my laptop last year. This didn't start happening until the last 2 days.

I finally got tired of wasting time troubleshooting, uninstalled, and sold my Lindens.

Only been with SL for 2 weeks. I was finally learning my way around a bit. It's a shame.

[Nalates Urriah]

On 2/4/2021 at 10:01 AM, Clarapatra said:

Did anyone find a fix for this? I had the same problem. I did the same things - clean install, restarting/shutting down computer. I checked my drivers. I checked Avast and made sure on the whitelisting. I have a good internet provider and got my laptop last year. This didn't start happening until the last 2 days.

I finally got tired of wasting time troubleshooting, uninstalled, and sold my Lindens.

Only been with SL for 2 weeks. I was finally learning my way around a bit. It's a shame.

Did you check how much memory your system is using?

Did you check whether your system is paging memory when you run the SL Viewer?