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iv been having the gray body problem scenes last Sunday

Zack Avalira

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Zack Avalira

Zack Avalira

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edited post: new pic with inventory double current look folders the solo pic is my viewer the other is a friends viewer on there end my avatar is deformed on my end my body is gray but other wise looks fine if any one can help with this please message me

zanza 1.PNG

pipopopolopogussthe3rd.PNG

Zanza3.PNG

Edited by Zack Avalira
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Rowan Amore

Rowan Amore

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4 hours ago, Zack Avalira said:

the solo pic is my viewer the other is a friends viewer on there end my avatar is deformed on my end my body is gray but other wise looks fine if any one can help with this please message me

zanza 1.PNG

pipopopolopogussthe3rd.PNG

Have you used Metachat?  You'll have to file a ticket.

On 11/27/2020 at 2:16 PM, Oz Linden said:

It appears to be the case that these folders are created by version 1.2.9117 of the Metachat viewer (I don't know what action in that viewer causes this), and that the addition of that folder causes your appearance to be broken. Changing to another viewer does not correct the problem.

Early next week we will attempt to undo the inventory changes responsible for the problem; in the mean time, if you are affected please file a support ticket.

 

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Zack Avalira

Zack Avalira

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On 12/5/2020 at 1:50 AM, Zack Avalira said:

i have filed a ticket i while let you know of any updates as they come to me 

Hello Zack Avalira,
 
 
Thank you for contacting Second Life Support, and for your patience. We are very sorry to hear you are having trouble with your avatar's appearance! As you may know, a recent update to the third-party viewer, Metachat (version 1.2.9117), appears to have a bug that can cause your avatar appearance to be blocked (causing you to appear as a cloud regardless of attempts to resolve your avatar). This problem may result in your avatar appearing grey or as a cloud, and you may notice duplicate Current Look or Current Outfit folders in your inventory. The problem will persist, even if you change your outfit, redeliver body parts or skins, or log in with other viewers. 
 
Unfortunately this issue is not easily corrected; however, our engineers have identified what they believe to be a solution for this issue and are working on implementing it for everyone who has been affected. Unfortunately because it is particularly complicated, I don't have a time range for when it will be resolved, but we will have this fixed as soon as possible. I apologize for the delay and appreciate your patience, as I understand how frustrating this is!
 
We thank you for any information you have provided us about your specific experience. We do hope to have this issue fixed quickly; however, in the meantime your avatar's appearance may remain as it currently is. You may otherwise wish to subscribe to updates on our status blog regarding this issue:
 
If you have any further questions, please let us know. Thank you again for your patience at this time!
 
Best Wishes,
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Zack Avalira

Zack Avalira

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Just now, Zack Avalira said:
Hello Zack Avalira,
 
 
Thank you for contacting Second Life Support, and for your patience. We are very sorry to hear you are having trouble with your avatar's appearance! As you may know, a recent update to the third-party viewer, Metachat (version 1.2.9117), appears to have a bug that can cause your avatar appearance to be blocked (causing you to appear as a cloud regardless of attempts to resolve your avatar). This problem may result in your avatar appearing grey or as a cloud, and you may notice duplicate Current Look or Current Outfit folders in your inventory. The problem will persist, even if you change your outfit, redeliver body parts or skins, or log in with other viewers. 
 
Unfortunately this issue is not easily corrected; however, our engineers have identified what they believe to be a solution for this issue and are working on implementing it for everyone who has been affected. Unfortunately because it is particularly complicated, I don't have a time range for when it will be resolved, but we will have this fixed as soon as possible. I apologize for the delay and appreciate your patience, as I understand how frustrating this is!
 
We thank you for any information you have provided us about your specific experience. We do hope to have this issue fixed quickly; however, in the meantime your avatar's appearance may remain as it currently is. You may otherwise wish to subscribe to updates on our status blog regarding this issue:
 
If you have any further questions, please let us know. Thank you again for your patience at this time!
 
Best Wishes,

so i have found a way to fix my avatar but i had to uses another viewer

steps to follow if you uses this method

1: locate folders names current look in your inventory.

2:make note of the content in this or these folders and replace those items with other parts you will not miss these items will be deleted other wise.

3:you do not need these current look folders you can delete them if you uses speed light viewer here https://speedlight.io/?ref=11238

4:login with speed light viewer and locate the current look folders in your inventory and delete them doing this fixed my avatar and i believe if your having the same problem i was this will help you please let me know if this helped you by sending me a note card in world to zack avalira

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Zack Avalira

Zack Avalira

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2 minutes ago, Zack Avalira said:

so i have found a way to fix my avatar but i had to uses another viewer

steps to follow if you uses this method

1: locate folders names current look in your inventory.

2:make note of the content in this or these folders and replace those items with other parts you will not miss these items will be deleted other wise.

3:you do not need these current look folders you can delete them if you uses speed light viewer here https://speedlight.io/?ref=11238

4:login with speed light viewer and locate the current look folders in your inventory and delete them doing this fixed my avatar and i believe if your having the same problem i was this will help you please let me know if this helped you by sending me a note card in world to zack avalira

when you go back you your other viewer empty your trash folder this will get reed of the files you delete on speed light then simply log out and back in your avatar should be fixed at that point

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