How to report a bug that affects everyone?

[Phil Deakins]

Today, a friend told me that she can't give someone in her Friends list the permission to edit her objects. So I tried it, and I can't do it either. It sometimes appears to change but on relog the change has gone.

I'm using Firestorm and there's a 'Report bug' in the Help dropdown menu, but it goes to Firestorm's site, which is no good. I want to report it to LL.

Where can I report it?

 

[Rowan Amore]

5 minutes ago, Phil Deakins said:

Today, a friend told me that she can't give someone in her Friends list the permission to edit her objects. So I tried it, and I can't do it either. It sometimes appears to change but on relog the change has gone.

I'm using Firestorm and there's a 'Report bug' in the Help dropdown menu, but it goes to Firestorm's site, which is no good. I want to report it to LL.

Where can I report it?

 

 

On 11/12/2020 at 7:55 PM, Whirly Fizzle said:

Yep, this is a known bug on regions that have been uplifted.

BUG-229623 - [AWS] Avatar permission changes do not stick on AWS regions

 

[Phil Deakins]

Thank you @RowanMinx. It appears to be current so I'll leave it there.

[Phil Deakins]

@RowanMinx Having read the Jira, I thought I'd try doing it by using the LL viewer, and it worked! I've managed to change the friend's perms in my Friends list and it stuck through more than 1 relog. I didn't change regions to do it. It might have just been lucky though. I only tried it on that one friend.

I've no idea if the region is an AWS one though. It's Mulcahy.

Edited November 14, 2020 by Phil Deakins

[Fritigern Gothly]

2 hours ago, Phil Deakins said:

I've no idea if the region is an AWS one though. It's Mulcahy.

Open Help => About and if you see "amazonaws" anywhere in that floater, you are on an uplifted region. 
The screenshot below is Firestorm, but this same works in any viewer, including the LL viewer.

 

Edited November 14, 2020 by Fritigern Gothly

[Phil Deakins]

Aha!. Thank you @Fritigern Gothly. I'd already looked here but hadn't noticed it. It is there, so it's an AWS region.

[Phil Deakins]

Quick update:

By using the LL viewer instead of Firestorm, I was successful again today in an AWS region. Yesterday's success wasn't just lucky. So that's one way round the problem. The other is to go to an non-AWS region, of course.