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I cannot downgrade from "Premium - Annual" to "Basic Account".


delia Fetiocci
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??? Now this is the first time I hear something like this. :smileysurprised:

You may want to call the support:

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Portugal: 800.814.450
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only

And, as you are still Premium, you can also start a live chat:

https://support.secondlife.com/start-chat/

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??? Now this is the first time I hear something like this. :smileysurprised:

You may want to call the support:

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Portugal: 800.814.450
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only

And, as you are still Premium, you can also start a live chat:

https://support.secondlife.com/start-chat/

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Make sure that you don`t have any land holdings (incl a linden home) & that it has not passed your renewal date. If it has passed your renewal date, then unfortunately you are liable for another payment & that could be why it wants payment info.

If neither of those are the reason, have a word with LIveChat  https://support.secondlife.com/start-chat/

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