I cannot downgrade from "Premium - Annual" to "Basic Account".

[delia Fetiocci]

I am trying to downgrade from "Premium - Annual" to "Basic" account.  But, when I try to do so, the following error message is generated. --- To upgrade your account you must have a credit card on file.  I am not upgrading.  I am downgrading.  My annual membership was paid for a year ago and there is no payment is due in my account.  How can I change my membership plan to "Basic"?

[valerie Inshan]

??? Now this is the first time I hear something like this. :smileysurprised:

You may want to call the support:

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

---

Local Toll-Free numbers

• France: 0805.101.490
• Germany: 0800.664.5510
• Japan: 0066.33.132.830
• Portugal: 800.814.450
• Spain: 800.300.560
• UK: 0800.048.4646
• Support is in English Only

And, as you are still Premium, you can also start a live chat:

https://support.secondlife.com/start-chat/

[Peewee Musytari]

Make sure that you don`t have any land holdings (incl a linden home) & that it has not passed your renewal date. If it has passed your renewal date, then unfortunately you are liable for another payment & that could be why it wants payment info.

If neither of those are the reason, have a word with LIveChat  https://support.secondlife.com/start-chat/