Darkraven Danick Posted May 26, 2011 Share Posted May 26, 2011 I guess something in my account just break down....Well, I was being able to attach my paypal account with my paypal account years ago.When I upgrade / change my paypal account, I cancel the link to the old paypal account in my SL account, hoping to link it to my new paypal account. But when I cancel the link to the old paypal account, I can't find the option to re-link the new paypal account anymore. when I go to Account -> Billing information -> Payment Methods in my user CP, the stupid system just pump me a line like: "Methods on File: You have no payment methods on file. " and there's no way to add any payment method including adding paypal account...IDK what's going on... and I need to deposit money to my paypal account now.... can an admin show up and try to fix that for me? Please? Link to comment Share on other sites More sharing options...
valerie Inshan Posted May 26, 2011 Share Posted May 26, 2011 There are problems with Paypal for residents outside the US, if that is your case. You can contact LL support at these numbers: Contacting Linden Lab billing support If you have a non-technical issue with your account related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers: US/Canada: 800-294-1067 France: 0805-101-490 Germany: 0800-664-5510 Japan: 0066-33-132-830 Portugal: 800-814-450 Spain: 800-300-560 UK: 0800-048-4646 Long distance (not free): 703-286-6277 The billing team is available twenty-four hours a day, seven days a week. Or you can file a ticket here: https://support.secondlife.com/create-case/ Link to comment Share on other sites More sharing options...
Luc Starsider Posted May 26, 2011 Share Posted May 26, 2011 The only ones that can fix this for you is LL. And as Valerie points out, paypal is no longer an option for non-us residents. Work is being done, though, to reinstate PayPal as an option again, but that will take some time by the looks of it. - Luc - Link to comment Share on other sites More sharing options...
Darkraven Danick Posted May 26, 2011 Author Share Posted May 26, 2011 wow ......... doesn't seems like there's a place my question can fit in those "support case". I'll take a good look at it, though. thanks a lot. Link to comment Share on other sites More sharing options...
Darkraven Danick Posted May 26, 2011 Author Share Posted May 26, 2011 I had been looking at this since June 2010, and it's almost a year now, but LL doesn't seems to care about it. Just how long do I have to wait... >.< Link to comment Share on other sites More sharing options...
Luc Starsider Posted May 26, 2011 Share Posted May 26, 2011 I, too, prefer to use PayPal. Luckily, I have not had the need to update my payment info... I'm pretty sure LL cares. But caring does not necessarily mean things get fixed quickly. But they are working on it, and I hope it is not going to be much longer before these issues are sorted out. - Luc - Link to comment Share on other sites More sharing options...
Darkraven Danick Posted May 29, 2011 Author Share Posted May 29, 2011 okay I take back all the words I had said. apparently some admin saw this thread and fixed the paypal problem for me, now I can use paypal with no problem :3 thanks a lot for whoever did this Link to comment Share on other sites More sharing options...
Luc Starsider Posted May 29, 2011 Share Posted May 29, 2011 That's great news! I hope this means paypal will work again for all non-us residents. If it is so, I'm sure LL will publish a blog post about it. - Luc - Link to comment Share on other sites More sharing options...
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