ZuriHartley 2 Posted October 24, 2020 Share Posted October 24, 2020 Hello, For some reason when i log into any viewer(SL, firestorm, alchemy) I'm blue I changed my skin ,and the win light but nothing has changed. I also lowered graphics that still didn't work, also when i take a picture in sl comes out looking normal. Link to post Share on other sites
2 Gage Wirefly 2,245 Posted October 24, 2020 Share Posted October 24, 2020 That is most likely a gpu driver issue. I have seen this behavior with my old AMD gpu. You may want to see if you have the latest graphics driver update. 2 Link to post Share on other sites
1 ZuriHartley 2 Posted October 24, 2020 Author Share Posted October 24, 2020 4 hours ago, Mollymews said: i haven't seen that blue before but it might be a avatar hardware skinning problem with Linden viewer then: menu: Me \ Preferences \ Graphics \ Advanced Settings \ Shaders \ Local Lights \ Avatar Hardware skinning try toggling this off and on and see what happens I figured it out i have to turn of ALM, and it works fine. Thank you 1 Link to post Share on other sites
1 RowanMinx 5,979 Posted October 30, 2020 Share Posted October 30, 2020 On 10/24/2020 at 10:41 AM, ZuriHartley said: I figured it out i have to turn of ALM, and it works fine. Thank you Did you try this? It worked for her. Advanced Lighting Link to post Share on other sites
1 LittleLadyLovecraft 2 Posted December 26, 2020 Share Posted December 26, 2020 (edited) I'm using my new laptop I bought earlier this month which also has AMD Radeon. Toggling ALM on and off did nothing on both the SL and firestorm viewer. I went to my device manager and tried to rollback the driver update but it's grayed out. (Almost brand new laptop maybe?) I'm worried I'll install the old driver incorrectly if I pull it from the website and mess up my brand new computer. Are there any third party viewers that will work? Maybe switching to 32bit rather than 64bit? EDIT: I went to AMD Support page, downloaded Radeon Adrenalin, ran it, let it auto detect my chipset, and downloaded all suggested driver updates, and then restarted my pc. Everything works now, and I can even have ALM enabled. I have no idea why this worked, but it did. Edited December 26, 2020 by LittleLadyLovecraft Workaround Found 2 Link to post Share on other sites
0 Mollymews 4,904 Posted October 24, 2020 Share Posted October 24, 2020 i haven't seen that blue before but it might be a avatar hardware skinning problem with Linden viewer then: menu: Me \ Preferences \ Graphics \ Advanced Settings \ Shaders \ Local Lights \ Avatar Hardware skinning try toggling this off and on and see what happens Link to post Share on other sites
0 RowanMinx 5,979 Posted October 24, 2020 Share Posted October 24, 2020 4 hours ago, Mollymews said: i haven't seen that blue before but it might be a avatar hardware skinning problem with Linden viewer then: menu: Me \ Preferences \ Graphics \ Advanced Settings \ Shaders \ Local Lights \ Avatar Hardware skinning try toggling this off and on and see what happens It's also odd that the parcel perms at the top that are normally red are also blue. Link to post Share on other sites
0 ZuriHartley 2 Posted October 24, 2020 Author Share Posted October 24, 2020 14 minutes ago, Gage Wirefly said: That is most likely a gpu driver issue. I have seen this behavior with my old AMD gpu. You may want to see if you have the latest graphics driver update. How to I see if my graphics card Is up to date, I have the HP OMEN computer Link to post Share on other sites
0 Lindal Kidd 17,889 Posted October 24, 2020 Share Posted October 24, 2020 2 hours ago, ZuriHartley said: How to I see if my graphics card Is up to date, I have the HP OMEN computer Zuri, open your SL viewer. At the top, click Help > About. This will give you a page that lists your system specs. Note the graphics card information. It will say Nvidia GeForce, or AMD/Radeon, or (less likely) Intel HDxxxx. If it says Nvidia, go to https://www.nvidia.com/en-us/geforce/drivers/ If it says AMD/Radeon, go to https://www.amd.com/en/support In either case, follow the instructions on the appropriate page to download and install the latest drivers for your graphics card. Both companies have a companion software application that will, in the future, advise you of new driver updates and make installation almost automatic. 1 Link to post Share on other sites
0 Nalates Urriah 5,777 Posted October 24, 2020 Share Posted October 24, 2020 Assuming you run Windows... Open the Device Manager. Look for Display Adapters. Open it and then right-click your adapter and select Properties. Next click the Update Driver button... or you can look at the driver version number and compare it to the manufactures version number on their website. Link to post Share on other sites
0 snowbxnny 0 Posted October 30, 2020 Share Posted October 30, 2020 I also have this issue, tried various different graphics settings to no avail. GPU drivers are up to date. Any ideas? Link to post Share on other sites
0 snowbxnny 0 Posted October 31, 2020 Share Posted October 31, 2020 That seems to have worked, thank you. Link to post Share on other sites
0 Lindal Kidd 17,889 Posted October 31, 2020 Share Posted October 31, 2020 Yeah, but turning off ALM loses so much natural beauty. I hope another solution is found soon. Link to post Share on other sites
0 IvyTechEngineer 9 Posted November 24, 2020 Share Posted November 24, 2020 My laptop works fine but my desktop computer uses a AMD GPU. We updated the drivers and it did nothing. So turned the ALM off and that made it look better. OBTW, if I take a snapshot the colors look fine before I turned off the ALM. This is probably a bug with the SL Viewer. Link to post Share on other sites
0 Florence Reverie 52 Posted November 29, 2020 Share Posted November 29, 2020 (edited) I received a new laptop today and I am having the same problem! I updated my graphics driver before downloading Firestorm. I have turned graphics to low and turned off Advanced Lighting and it's still happening. It's not just my view in SL, but it's the buttons on firestorm/the log in screen too. Does anyone have any advice? Edit: I have downloaded Singularity viewer and it seems to be fine. Edited November 29, 2020 by Florence Reverie Link to post Share on other sites
0 Whirly Fizzle 5,658 Posted November 30, 2020 Share Posted November 30, 2020 This appears to be a bug in the latest AMD graphics driver. Rolling your graphics driver back should fix it. 1 Link to post Share on other sites
0 Dan Linden 13 Posted December 4, 2020 Share Posted December 4, 2020 I'd like to get more information about which video card driver(s) is affected. If you're seeing blue, please post the following 3 lines from your Help > About Second Life: Graphics Card: AMD Radeon(TM) Graphics Windows Graphics Driver Version: 27.20.11044.7 OpenGL Version: 4.2.13596 Compatibility Profile Context 20.10.44 27.20.11044.7 (This is from https://jira.secondlife.com/browse/BUG-229727) Link to post Share on other sites
0 ZuriHartley 2 Posted December 4, 2020 Author Share Posted December 4, 2020 I updated my graphics card and it works for me, I don’t have to turn off ALM Link to post Share on other sites
0 Dan Linden 13 Posted December 7, 2020 Share Posted December 7, 2020 @ZuriHartleyCan you paste in the 2 lines for "Windows Graphics Driver Version:" and "OpenGL Version:" from Help > About Second Life ? Link to post Share on other sites
0 Whirly Fizzle 5,658 Posted December 7, 2020 Share Posted December 7, 2020 @Dan Linden Another one here Link to post Share on other sites
0 Cameron Appin 0 Posted December 9, 2020 Share Posted December 9, 2020 Having the same issues. Unsure how to turn off my ALM. I do have AMD but it was working find yesterday, then today it's all blue. How to do I fix this issue? Link to post Share on other sites
0 ZuriHartley 2 Posted December 9, 2020 Author Share Posted December 9, 2020 Turn off advanced lighting in your graphics setting, and see if your graphics card needs to be updated that fixed my issue. 1 Link to post Share on other sites
0 Willowfall1 1 Posted December 14, 2020 Share Posted December 14, 2020 Cameron, I have an AMD chip and started having the same problem on Friday December 11th. AMD issued a new graphics driver (radeon-software-adrenalin-2020-20.12.1-win10-64bit-dec8.exe) on December 8th. I suspect that is the problem, I am trying a reinstall now. The older version (radeon-software-adrenalin-2020-20.11.2-win10-64bit-nov18.exe) was issued on Nov. 8th and wasn't causing any issues. You may need to roll back a version instead of installing the latest version. 1 Link to post Share on other sites
0 Jaimyla Blackheart 0 Posted December 16, 2020 Share Posted December 16, 2020 On 12/4/2020 at 12:04 PM, Dan Linden said: I'd like to get more information about which video card driver(s) is affected. If you're seeing blue, please post the following 3 lines from your Help > About Second Life: Graphics Card: AMD Radeon(TM) Graphics Windows Graphics Driver Version: 27.20.11044.7 OpenGL Version: 4.2.13596 Compatibility Profile Context 20.10.44 27.20.11044.7 (This is from https://jira.secondlife.com/browse/BUG-229727) Graphics Card: AMD Radeon(TM) RX Vega 10 Graphics Windows Graphics Driver Version: 27.20.11044.0007 OpenGL Version: 4.6.13596 Compatibility Profile Context 20.10.44 27.20.11044.7 Link to post Share on other sites
0 Little Quandry 1 Posted January 2 Share Posted January 2 On 12/7/2020 at 6:23 PM, Dan Linden said: @ZuriHartleyCan you paste in the 2 lines for "Windows Graphics Driver Version:" and "OpenGL Version:" from Help > About Second Life ? Graphics Card: AMD Radeon R9 200 Series Windows Graphics Driver Version: 20.19.15.4963 OpenGL Version: 4.6.13596 Compatibility Profile Context 20.10.35.02 27.20.1034.6 Same problem for me. I only get the blue tint when I have ALM turned on BEFORE loading the viewer, otherwise everything is fine. I can open graphics during the blue login screen with ctrl+p and go to Graphics tab, turn Advanced Lighting Model off. Press OK. Close viewer entirely. Re-run it and all's fine. I can even turn ALM on in-game with no ill effect, I just can't START the viewer with it on. 1 Link to post Share on other sites
0 Yuumo Ichibara 522 Posted January 11 Share Posted January 11 This happened to me today. I have AMD Radeon RX 570 and tried turning off ALM before logging-in according to this thread and it worked temporarily but what really resolved the issue for good was downloading drivers from the official site: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-570 Link to post Share on other sites
Facebook
Instagram
Twitter
YouTube
Flickr
Question
ZuriHartley 2
Hello,
For some reason when i log into any viewer(SL, firestorm, alchemy) I'm blue I changed my skin ,and the win light but nothing has changed. I also lowered graphics that still didn't work, also when i take a picture in sl comes out looking normal.
Link to post
Share on other sites
35 answers to this question
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now