Add a credit card payment page not working properly

[StariNite]

The page that allows you to add a credit card for payment is not working properly. I cannot add a payment method

[Oz Linden]

Please contact Billing Support and describe for them in as much detail as possible exactly what problem you're seeing. 

[StariNite]

Ok I will try that. Not sure if it's a "BILLING" issue or "TECHNICAL" issue. The page won't load all the way to the bottom, so nothing to click after you put in your information.

[LittleMe Jewell]

37 minutes ago, StariNite said:

Ok I will try that. Not sure if it's a "BILLING" issue or "TECHNICAL" issue. The page won't load all the way to the bottom, so nothing to click after you put in your information.

Billing is an issue that you can actually CALL LL about:

Billing support phone numbers
Toll-Free (US/Canada): 800.294.1067
Long-Distance: 703.286.6277
Our Billing team is available from 9am to 6pm EST(6am to 3pm PST), Monday through Friday.
 

[Alwin Alcott]

1 hour ago, StariNite said:

Ok I will try that. Not sure if it's a "BILLING" issue or "TECHNICAL" issue. The page won't load all the way to the bottom, so nothing to click after you put in your information.

if its a loading problem, i'd try another browser first before stepping in the support car   not sure it will help, but worth a try.

(and be sure it is a réal credit card... no debit or prepaid )

Edited October 16, 2020 by Alwin Alcott