Asmar Zamani Posted October 7, 2020 Share Posted October 7, 2020 I made a process credit request the 22 September 2020 at 4:43 am and had to cancel it at the end because it took more than two weeks and still see In progress. I sent tickets to the linden lab asking for help, and I've got an answer a week later saying be patient so I made another request and today I've got a message saying you have to pay chargebacks, also known as disputed charges! This is honestly ridiculous because if we need to pay chargebacks each time we ask for help then no one will send a ticket anymore. As a premium member, I feel betrayed I am very angry because i have to pay $94.47 chargebacks only because i sent tickets to the linden lab asking them to send the process credit money to my Paypal. Thank you Linden Lab. 2 2 Link to comment Share on other sites More sharing options...
Alwin Alcott Posted October 7, 2020 Share Posted October 7, 2020 5 minutes ago, Asmar Zamani said: i have to pay $94.47 chargebacks huh? 2 Link to comment Share on other sites More sharing options...
Sassy Kenin Posted October 7, 2020 Share Posted October 7, 2020 (edited) What did the Big Bad Lab do now?🙃 Edited October 7, 2020 by Sassy Kenin 1 2 Link to comment Share on other sites More sharing options...
Kimmi Zehetbauer Posted October 7, 2020 Share Posted October 7, 2020 12 minutes ago, Sassy Kenin said: What did the Big Bad Lab do now?🙃 Thought we were talking about a dog for a moment. 2 Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted October 7, 2020 Share Posted October 7, 2020 22 minutes ago, Asmar Zamani said: As a premium member, I feel betrayed Sorry, but Premium members don't get any special treatment with Process Credit requests. 23 minutes ago, Asmar Zamani said: I made a process credit request the 22 September 2020 at 4:43 am and had to cancel it at the end because it took more than two weeks and still see In progress. I sent tickets to the linden lab asking for help, Have you bothered to actually contact Billing? Billing support phone numbers: Toll-Free (US/Canada): 800.294.1067 Long-Distance: 703.286.6277 Our Billing team is available from 9am to 5pm EST(6am to 2pm PST), Monday through Friday. 1 Link to comment Share on other sites More sharing options...
Rowan Amore Posted October 7, 2020 Share Posted October 7, 2020 32 minutes ago, Asmar Zamani said: I made a process credit request the 22 September 2020 at 4:43 am and had to cancel it at the end because it took more than two weeks and still see In progress. I sent tickets to the linden lab asking for help, and I've got an answer a week later saying be patient so I made another request and today I've got a message saying you have to pay chargebacks, also known as disputed charges! This is honestly ridiculous because if we need to pay chargebacks each time we ask for help then no one will send a ticket anymore. As a premium member, I feel betrayed I am very angry because i have to pay $94.47 chargebacks only because i sent tickets to the linden lab asking them to send the process credit money to my Paypal. Thank you Linden Lab. Was the chargeback from Linden Lab or from Paypal for fees incurred when you cancelled you request? From Tilia? 1 Link to comment Share on other sites More sharing options...
Asmar Zamani Posted October 7, 2020 Author Share Posted October 7, 2020 I did call the billing support, they can't help. 1 Link to comment Share on other sites More sharing options...
Asmar Zamani Posted October 7, 2020 Author Share Posted October 7, 2020 Was the chargeback from Linden Lab or from Paypal for fees incurred when you cancelled you request? From Tilia? The chargeback was from the Linden Lab "account security team". 1 Link to comment Share on other sites More sharing options...
Rowan Amore Posted October 7, 2020 Share Posted October 7, 2020 4 minutes ago, Asmar Zamani said: Was the chargeback from Linden Lab or from Paypal for fees incurred when you cancelled you request? From Tilia? The chargeback was from the Linden Lab "account security team". Tilia is a subsidiary of Linden Lab, focused on payments and the compliance work associated with operating virtual economies, and it will provide services for both Second Life and Project Sansar. Therefore, my guess would be that it's a charge from Tilia for basically a stop payment type thing. Just as cancelling a transaction at your bank incurs a charge. They might be the ones to contact if the LL support isn't helpful. ContactPhone: 855-979-1500Email: support@tiliapay.freshdesk.comEmail: partnerships@tilia-inc.com 1 Link to comment Share on other sites More sharing options...
Asmar Zamani Posted October 7, 2020 Author Share Posted October 7, 2020 If so, I should be getting a message from tilia or at least from billing support, but I wonder why the account security team answer me instead of the Billing support and ask for a chargeback, maybe someone could explain that because I'm confused. 1 Link to comment Share on other sites More sharing options...
Sassy Kenin Posted October 7, 2020 Share Posted October 7, 2020 15 minutes ago, Asmar Zamani said: The chargeback was from the Linden Lab "account security team". I'm still confused! Link to comment Share on other sites More sharing options...
Alwin Alcott Posted October 7, 2020 Share Posted October 7, 2020 (edited) 10 minutes ago, Sassy Kenin said: I'm still confused! we hear of course only fragments here but perhaps @Dakota Linden @Linden Lab or any other ... can sign in a financial Linden to explain this to us all, because nowhere i found the announcement of additional costs when going over to Tillia ..another way to grab some money? Edited October 7, 2020 by Alwin Alcott 2 Link to comment Share on other sites More sharing options...
Rowan Amore Posted October 7, 2020 Share Posted October 7, 2020 5 minutes ago, Alwin Alcott said: we hear of course only fragments here but perhaps @Dakota Linden @Linden Lab or any other ... can sign in a financial Linden to explain this to us all, because nowhere i found the announcement of additional costs when going over to Tillia ..another way to grab some money? I agree. I haven't found any info about additional fees but chargebacks ARE fees charged for canceling transactions at banks. If you’re unfamiliar with chargebacks, they’re a kind of forced payment reversal, in which a cardholder’s bank (the issuer) reverses a transaction, withdrawing funds from your account. This is usually done at the customer’s request. But it would be nice to hear from @Linden Labto clarify. 2 1 Link to comment Share on other sites More sharing options...
Asmar Zamani Posted October 7, 2020 Author Share Posted October 7, 2020 As far as I know, we don't have to pay a fee to cancel the credit process, or is it a new law that I haven't informed of yet. Link to comment Share on other sites More sharing options...
Rowan Amore Posted October 7, 2020 Share Posted October 7, 2020 1 minute ago, Asmar Zamani said: As far as I know, we don't have to pay a fee to cancel the credit process, or is it a new law that I haven't informed of yet. I didn't think so either which is why we'd like someone from LL to comment since you aren't getting any help from support. Someone is charging you a chargeback fee so it would be nice to know exactly who and why. 1 Link to comment Share on other sites More sharing options...
Asmar Zamani Posted October 7, 2020 Author Share Posted October 7, 2020 I sent a message to Tilia asking if there are any issues with the process credit and here's what they said : Thank you for contacting Tilia Pay. The issues you are experiencing are Second Life related and outside the scope of Tilia Pay's domain. 🤒 2 Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted October 7, 2020 Share Posted October 7, 2020 Nothing like point the finger and run in circles. Sounds a lot like the handling of the issue a few people had when PayPal started reclassifying L$ buys and some people got charged with credit card cash advance fees. It took a few people staying on LL and PayPal to finally get that resolved. This sounds like something that will also take persistence to get a solid explanation and a resolution. Reopen your Support ticket and push for a more detailed explanation, requesting escalation if needed. 3 Link to comment Share on other sites More sharing options...
Alwin Alcott Posted October 7, 2020 Share Posted October 7, 2020 1 hour ago, Asmar Zamani said: I did call the billing support, they can't help. 13 minutes ago, Asmar Zamani said: Thank you for contacting Tilia Pay. The issues you are experiencing are Second Life related and outside the scope of Tilia Pay's domain. 🤒 1 1 Link to comment Share on other sites More sharing options...
Administrators Kristin Linden Posted October 7, 2020 Administrators Share Posted October 7, 2020 Hey there! So just to clear a couple things up. If you cancel your Process Credit Request, we do not hold you liable for Chargebacks. Chargebacks are completely separate and are when an individual disputes transactions with their bank and has the transactions reversed, and do not have anything to do with canceling a Process Credit Request. Unfortunately, I cannot go into details with your particular case here as this is a public forum, however I will make a point to follow up with your case with the agent(s) working on it to ensure that we clear up any confusion. If you have any additional questions or concerns, I recommend that you refer to your case (Case # 1600678) so that we may assist further from there. Since this is not an issue we can help you with on the forums, I will be closing this case. Please keep an eye out for any updates to your case in the meantime. It is rather late in the day for us, so you may not receive a response until tomorrow at the earliest. 2 4 1 Link to comment Share on other sites More sharing options...
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