LengendaryKb Posted September 27, 2020 Share Posted September 27, 2020 how do i get my main account back ? it got "banned" . i spent a lot of money on it can i atleast get a refund. 1 Link to comment Share on other sites More sharing options...
0 Cindy Evanier Posted September 27, 2020 Share Posted September 27, 2020 Just now, LengendaryKb said: how do i get my main account back ? it got "banned" . i spent a lot of money on it can i atleast get a refund. You most likely can't. If you were banned in error be prepared to provide Linden Lab with lots of evidence and hope they change their mind. Unlikely though, they rarely ban people without investigating fully. Link to comment Share on other sites More sharing options...
0 LittleMe Jewell Posted September 27, 2020 Share Posted September 27, 2020 4 minutes ago, LengendaryKb said: how do i get my main account back ? it got "banned" . i spent a lot of money on it can i atleast get a refund. The email should tell you how to appeal, which will involve a Support Ticket. However, as Cindy said, very seldom does LL ban without really good reasons. Side note - creating a new account to get around a ban is usually also forbidden. 1 Link to comment Share on other sites More sharing options...
0 LengendaryKb Posted September 27, 2020 Author Share Posted September 27, 2020 it got banned less than an hour ago i was just in then all of a sudden i cant log in Link to comment Share on other sites More sharing options...
0 LengendaryKb Posted September 27, 2020 Author Share Posted September 27, 2020 i didn't get an email and this was my other account i was just curious Link to comment Share on other sites More sharing options...
0 LengendaryKb Posted September 27, 2020 Author Share Posted September 27, 2020 so if i didn't get an email does it mean that it isn't banned? Link to comment Share on other sites More sharing options...
0 Rowan Amore Posted September 27, 2020 Share Posted September 27, 2020 What exactly did it say when you tried logging in? 1 Link to comment Share on other sites More sharing options...
0 Alwin Alcott Posted September 27, 2020 Share Posted September 27, 2020 7 minutes ago, LengendaryKb said: it got banned less than an hour ago i was just in then all of a sudden i cant log in you crashed or kicked out of a region?( prepares ..... -rolling eyes emoticon- ) Link to comment Share on other sites More sharing options...
0 Lillith Hapmouche Posted September 27, 2020 Share Posted September 27, 2020 1 minute ago, LengendaryKb said: so if i didn't get an email does it mean that it isn't banned? Logic 101... Don't forget that ... a) this is a resident to resident place. b) the amount of provided info makes a ton of difference. You write "banned" as if it might be your own conclusion. c) your Account summary tells you your account status: https://secondlife.com/my/account/?lang=en-US Link to comment Share on other sites More sharing options...
0 LengendaryKb Posted September 27, 2020 Author Share Posted September 27, 2020 4 minutes ago, RowanMinx said: 2 minutes ago, Alwin Alcott said: you crashed or kicked out of a region?( prepares ..... -rolling eyes emoticon- ) but when i log into this account it works perfectly Link to comment Share on other sites More sharing options...
0 Syo Emerald Posted September 27, 2020 Share Posted September 27, 2020 What exactly does the message say, when you try to login inworld? Link to comment Share on other sites More sharing options...
0 Cindy Evanier Posted September 27, 2020 Share Posted September 27, 2020 What message do you get when you try to log in the other account? Link to comment Share on other sites More sharing options...
0 Rowan Amore Posted September 27, 2020 Share Posted September 27, 2020 2 minutes ago, LengendaryKb said: but when i log into this account it works perfectly he means your viewer crashed with the other account or your other account was banned from the region you were in /me hands Alwin the rolling eyes emoji Link to comment Share on other sites More sharing options...
0 Chaser Zaks Posted September 27, 2020 Share Posted September 27, 2020 (edited) Hello! As others have said, when you receive a ban on Second Life, you will receive a email to the email address assigned to the account that was banned. If you cannot find this, please make sure to check your spam folder just in case it got moved there. If you do not see a banned email, you are very likely not banned. Sometimes you may receive an error such as "Your account will not be available until <date specified>". This can occur if you get disconnected and the simulator that hosts the region you were in has not completely logged you out. Typically, this gets resolved automatically within 5 to 10 minutes. I recommend checking your account status here while logged into the suspected banned account. If you are able to view that page and your account status is says "Active", you are not banned. While I am not a Linden, you can send me a IM of your account's username in-world and I will see if it has caused one of the pages for your account to show the typical "banned" messages. Please do refrain from posting it publicly on the forums though, as it may be in violation of the community participation guidelines. If you are still having issues, you can always try contacting support and asking if they can investigate the issue. If at all possible, make the support ticket under the account that was presumably banned to help ease the process of verification. Additionally, the community forums are a public forum, as such, no one here can really figure out exactly what is going on aside from you and Linden Lab. You can provide us with information as to what you are encountering, but nothing is for certain. Finally, please keep in mind that you have about 1 remaining forum post for the next 24 hours. This is due to a spammer who has hit the forums recently, and as a measure to attempt to stop the spam, new forum users have been unfortunately placed under a forum post limit. Please keep this in mind when making a reply! Edited September 27, 2020 by Chaser Zaks 7 Link to comment Share on other sites More sharing options...
0 Adamburp Adamczyk Posted September 27, 2020 Share Posted September 27, 2020 if "your" account got banned, then it's down your you own actions.................. pinging the Governance Supervisor (who's birthday is this Sunday) @Kristin Lindenany helpful advice? Link to comment Share on other sites More sharing options...
0 LengendaryKb Posted September 29, 2020 Author Share Posted September 29, 2020 On 9/27/2020 at 7:17 PM, Cindy Evanier said: What message do you get when you try to log in the other account? "You have been logged out of second life. This region may be experiencing trouble. Please check your connection to the Internet." its been saying that for almost 2 days now and I've even switched regions and it says the same thing. I know my internet works so i dont know why. 1 2 Link to comment Share on other sites More sharing options...
0 Solar Legion Posted September 29, 2020 Share Posted September 29, 2020 ... That is not a ban. 3 Link to comment Share on other sites More sharing options...
0 LengendaryKb Posted September 29, 2020 Author Share Posted September 29, 2020 1 minute ago, Solar Legion said: ... That is not a ban. okay thank you. Link to comment Share on other sites More sharing options...
0 Sassy Kenin Posted September 29, 2020 Share Posted September 29, 2020 3 minutes ago, LengendaryKb said: "You have been logged out of second life. This region may be experiencing trouble. Please check your connection to the Internet." its been saying that for almost 2 days now and I've even switched regions and it says the same thing. I know my internet works so i dont know why. When you go to log back in under the drop down menu it will give you three options, Last Place, Home or Region. click region then type in Debug for Debog region or type in Da boom then log in to one of those areas. Link to comment Share on other sites More sharing options...
0 Cindy Evanier Posted September 29, 2020 Share Posted September 29, 2020 (edited) 10 minutes ago, LengendaryKb said: "You have been logged out of second life. This region may be experiencing trouble. Please check your connection to the Internet." its been saying that for almost 2 days now and I've even switched regions and it says the same thing. I know my internet works so i dont know why. Try turning off your router/modem and PC then let it sit for 10 minutes before turning it back on again. Then open the viewer without logging in and go to HELP - ABOUT in the viewer and paste all the details here. It might help us diagnose your issue (which is not a ban but more likely a connection issue) Edited September 29, 2020 by Cindy Evanier typo 2 Link to comment Share on other sites More sharing options...
0 LengendaryKb Posted September 29, 2020 Author Share Posted September 29, 2020 8 minutes ago, Sassy Kenin said: When you go to log back in under the drop down menu it will give you three options, Last Place, Home or Region. click region then type in Debug for Debog region or type in Da boom then log in to one of those areas. thank you soo much! it worked! 1 1 Link to comment Share on other sites More sharing options...
0 LengendaryKb Posted September 29, 2020 Author Share Posted September 29, 2020 4 minutes ago, Cindy Evanier said: Try turning off your router/modem and PC then let it sit for 10 minutes before turning it back on again. Then open the viewer without logging in and go to HELP - ABOUT in the viewer and paste all the details here. It might help us diagnose your issue (which is not a ban but more likely a connection issue) thank you! Link to comment Share on other sites More sharing options...
0 Kimmi Zehetbauer Posted September 29, 2020 Share Posted September 29, 2020 Sometimes computer stuff have a mind of their own. Including servers. Link to comment Share on other sites More sharing options...
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how do i get my main account back ? it got "banned" . i spent a lot of money on it can i atleast get a refund.
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