SL VIEWER AND FIRESTORM

[SLIM Barrowstone]

I have been trying to log in on the sl viewer and the firestorm and when i log in i  get a white screen and i cant do anything to see anything my graph card is up to  date and there is nothing wrong it can anyone tell me what to do besides wipe my laptop clean 

[Fritigern Gothly]

Have you done a search for your issue yet?
 

 

[SLIM Barrowstone]

yes i have and they are all old post that are not there anymore 

 

[Fritigern Gothly]

Which forum are you on? Because I came across only ONE dead link in that ONE post. And there are many more posts, if only you would do a search on the forum.

[SLIM Barrowstone]

to be honest i dont remember im just trying to get this fix please 

[Rowan Amore]

3 minutes ago, SLIM Barrowstone said:

to be honest i dont remember im just trying to get this fix please 

https://wiki.firestormviewer.org/login_fail

Maybe try something from here.  your firewall?

[SLIM Barrowstone]

i dont think its that but ty i will look again 

[Qie Niangao]

Just for sanity - and to avoid having to wipe a laptop! - maybe try using a different account? If you don't already have an alt, this would be the time to create one "for science" but you could choose a nice name anyway, just in case the alt wants attention later.

[Whirly Fizzle]

Are you using dual monitors?
If so, it sounds like this bug: BUG-227725 - SL Viewer and third party viewers hang while launching - dual monitors

[SLIM Barrowstone]

9 hours ago, Qie Niangao said:

Just for sanity - and to avoid having to wipe a laptop! - maybe try using a different account? If you don't already have an alt, this would be the time to create one "for science" but you could choose a nice name anyway, just in case the alt wants attention later.

Well I don't have a alt and it was doing it on the sl viewer and also I was not logged in it's the loading screen 

[SLIM Barrowstone]

2 hours ago, Whirly Fizzle said:

Are you using dual monitors?
If so, it sounds like this bug: BUG-227725 - SL Viewer and third party viewers hang while launching - dual monitors

And no I'm not useing duel monitors when I load it up its a wite screen 

[Qie Niangao]

10 hours ago, SLIM Barrowstone said:

Well I don't have a alt and it was doing it on the sl viewer and also I was not logged in it's the loading screen 

Got it. If it's the "loading screen" that comes during login, it could still be account specific, but still, probably not. You might try opening a command prompt and (assuming Windows), trying:

Quote

 cd 'C:\Program Files\SecondLifeViewer'
.\SL_Launcher.exe --console TRUE

(other command parameters listed here)

just to see if anything obvious appears while it's trying and failing to load. (The viewer also generates a logfile somewhere, and if it crashes, maybe a dump file, too.)

I'm hoping this is all academic at this point, though, and you've already found a solution. If not, I wonder: Did SL ever run on this laptop before? If so, any hint of what could have changed between then and now?

[SLIM Barrowstone]

16 hours ago, Qie Niangao said:

Got it. If it's the "loading screen" that comes during login, it could still be account specific, but still, probably not. You might try opening a command prompt and (assuming Windows), trying:

(other command parameters listed here)

just to see if anything obvious appears while it's trying and failing to load. (The viewer also generates a logfile somewhere, and if it crashes, maybe a dump file, too.)

I'm hoping this is all academic at this point, though, and you've already found a solution. If not, I wonder: Did SL ever run on this laptop before? If so, any hint of what could have changed between then and now?

ty for all the help i just redid my laptop but did not get rid of a few files and its back up and running but thank you all that tried to help