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Need help to get a stolen Account back!!


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Hello Xie. According LL an account may have been compromised if: 1)You can't access your account. 2)You suddenly notice a reduced available balance on the payment source you have on file. It 's suggested to contact LL immidiately.

Here's what to do:

  1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
  2. On the Second LIfe Help page page, click the Contact Support link on the right.
  3. On the next page, click Submit a a Support Case form.
  4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
  5. Under Account Issue, select I believe my account has been compromised.
  6. Fill in the rest of the fields as directed.
  7. Click Submit.
  8. Check your email for your case number.
  9. Call our Fraud number: 800-860-6990.
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As above, and be prepared for LL to deny access to the account until they sort out who it belongs to. They can't allow access to the account by anyone until that's done, because the person who claims the account was stolen may actually be trying to steal it.

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If you type the name in people search and it says "not found" then no one has access to it, except LL.

Even if someone took it and deleted it, it can still be recovered.

Go to https://support.secondlife.com/create-case/ and without logging in, submit the ticket to reactivate an account & your brother will be able to fill in details of what happened & hopefully his original registration info to prove it was his account.

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  • 4 years later...

I HAVE THE SAME ISSUE.  I FILED A REPORT AND ALSO SPOKE TO SOMEONE FROM LL.  I PROVED IT WAS MY ACCOUNT; SHE TOLD ME SHE WOULD SEND PASSWORD RESET TO THE EMAIL TIED TO THE ACCOUNT.  I TOLD HER "NO" THAT PERSON HAS MY EMAIL ADDRESS ALSO AND IF YOU SEND IT SHE WILL ACCESS IT AND CHANGE IT AGAIN.  THE REP WOULD NOT LISTEN TO WHAT I SAID AND SENT IT ANYWAY EVEN THOUGH I TOLD HER NOT TO DO SO. I GAVE HER OTHER ALTERNATIVE ADDRESSES.  SHE SAID SHE HAD TO SEND IT THERE.  ERGO  AS I TOLD HER THE THIEF GOT THE INFO AND CHANGED PASSWORD AND STILL GOING AROUND WITH MY F**KING AVATAR.  I AM SO STEAMED. I CONTACTED THEM AGAIN BY MAIL.  WAS TOLD TO SUBMIT ANOTHER CASE. I DID. THEY WAS SUPPOSED TO CONTACT ME WITHIN 24 HOURS WELL IT'S BEEN THREE DAYS AND STILL NO REPLY.  I CALLED AND WAS ON HOLD FOR OVER 2 HOURS BUT HAD TO HANG UP, RL TAKES PRECEDENE OVER SL.  NOW I CALL I GET ROUTED TO AN ANSWERING MACHINE SAYING THEY NO LONGER TAKE THESE KIND OF CALLS.  WTF!!! 

I WRITE LL AND I TELL THEM SHE COMMITTED FRAUD AND IDENTITY THEFT AND IT'S PUNISHABLE BY RL LAW AND MORESO THE ENTITY THAT ALLOWS IT IS ALSO JUST AS GUIILTY AND I WILL SUE HER AND LL FOR IF THIS TRICK USES MY ACCOUNT WHICH HAS MY BANK INFO AND CC INFO TIED TO IT, I WILL STOP AT NOTHING TO SEE BOTH OF THEIR A**ES UP UNDER THE JAIL.

 

ALL THE SILLY REP HAD TO DO WAS ASSIGN ME A TEMPORARY PASSWORD WHILE I WAS ON PHONE WITH HERL I SIGN IN WITH THAT PASSWORD AND VOILA. I AM BACK IN BUSINESS.  I TOLD THE DUMMY THAT BUT SHE WOULD NOT LISTEN.  ACTED AS IF I DIDN'T HAVE A CLUE.  WELL NOW WHO LOOKS DUMB AS H*LL!   THREE MONTHS NOW I HAVE PUT UP WITH LL SHUCKING AND JIVING. NO MORE!!! I AM GETTING THINGS IN THE MAIL SAYING I HAVE APPLIED FOR XYZ I GET NOTIFICATION FROM GOOGLE SOMEONE IS TRYING TO ACCESS MY ACCOUNTS.  THIS EMAIL ACCOUNT IS TIED TO MY MAIN EMAIL ACCOUNT SO ANY AND ALL ACTIVITIES MY MAIN ACCOUNT RECEIVES FEEDBACK.  THIS **bleep** HAS GONE CRAZY WITH MY LINDENS AND MY CLUB.  SHE HAS PUT HERSELF UNDER EVERYROLE..  I KNOW THIS BECAUSE MY SISTER AND I WAS CO-OWNER OF THE CLUB.  MY SISTER REMOVED HER AND SENT ME MY CLUB BACK.  SHE HAS ASSIGNED HERSELF TO EVERY  ROLE AND I KNOW I ONLY HIRED HER AS STRIPPER AND ESCORT YET SHE HAS ASSIGNED HERSELF AS MANAGER BOUNCER (HAHAHAH I ONLY ALLOWED MEN TO BE BOUNCERS) VIP MEMBERS (ROFLMAO THIS WAS FOR MEN ONLY TO PAY WOMEN TO SLEEP WITH THEM AT LOWER RATES BECAUSE THEY PAID A ONE TIME PREMUUM FEE)  DUMBASS THOUGHT SHE WAS SO SMART IN STEALING SHE DIDN'T RETHINK TO GO BACK AND REMOVE EVIDENCE SHE WAS THE THEIF!  NOW I TOLD LL TO GIVE ME BACK MY ACCOUNT ASAP OR I WILL SUE THEM FOR ALLOWING HER TO CONTINUE TO HAVE MY ACCOUNT WHICH HAS ALL MY MAIN THINGS TIED TO IT IN RL THAT CAN DESTROY MY CREDIT OR POSSIBLY WORSE! AND IF THIS HAPPEHS LL IS GOING UNDER!!

HOPE YOU HAVE BETTER LUCK THAN I HAVE HAD.

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MaiDivine wrote:

I HAVE THE SAME ISSUE.  I FILED A REPORT AND ALSO SPOKE TO SOMEONE FROM LL.  I PROVED IT WAS MY ACCOUNT; SHE TOLD ME SHE WOULD SEND PASSWORD RESET TO THE EMAIL TIED TO THE ACCOUNT.  I TOLD HER "NO" THAT PERSON HAS MY EMAIL ADDRESS ALSO AND IF YOU SEND IT SHE WILL ACCESS IT AND CHANGE IT AGAIN.  THE REP WOULD NOT LISTEN TO WHAT I SAID AND SENT IT ANYWAY EVEN THOUGH I TOLD HER NOT TO DO SO. I GAVE HER OTHER ALTERNATIVE ADDRESSES.  SHE SAID SHE HAD TO SEND IT THERE.  ERGO  AS I TOLD HER THE THIEF GOT THE INFO AND CHANGED PASSWORD AND STILL GOING AROUND WITH MY F**KING AVATAR.  I AM SO STEAMED. I CONTACTED THEM AGAIN BY MAIL.  WAS TOLD TO SUBMIT ANOTHER CASE. I DID. THEY WAS SUPPOSED TO CONTACT ME WITHIN 24 HOURS WELL IT'S BEEN THREE DAYS AND STILL NO REPLY.  I CALLED AND WAS ON HOLD FOR OVER 2 HOURS BUT HAD TO HANG UP, RL TAKES PRECEDENE OVER SL.  NOW I CALL I GET ROUTED TO AN ANSWERING MACHINE SAYING THEY NO LONGER TAKE THESE KIND OF CALLS.  WTF!!! 

I WRITE LL AND I TELL THEM SHE COMMITTED FRAUD AND IDENTITY THEFT AND IT'S PUNISHABLE BY RL LAW AND MORESO THE ENTITY THAT ALLOWS IT IS ALSO JUST AS GUIILTY AND I WILL SUE HER AND LL FOR IF THIS TRICK USES MY ACCOUNT WHICH HAS MY BANK INFO AND CC INFO TIED TO IT, I WILL STOP AT NOTHING TO SEE BOTH OF THEIR A**ES UP UNDER THE JAIL.

 

ALL THE SILLY REP HAD TO DO WAS ASSIGN ME A TEMPORARY PASSWORD WHILE I WAS ON PHONE WITH HERL I SIGN IN WITH THAT PASSWORD AND VOILA. I AM BACK IN BUSINESS.  I TOLD THE DUMMY THAT BUT SHE WOULD NOT LISTEN.  ACTED AS IF I DIDN'T HAVE A CLUE.  WELL NOW WHO LOOKS DUMB AS H*LL!   THREE MONTHS NOW I HAVE PUT UP WITH LL SHUCKING AND JIVING. NO MORE!!! I AM GETTING THINGS IN THE MAIL SAYING I HAVE APPLIED FOR XYZ I GET NOTIFICATION FROM GOOGLE SOMEONE IS TRYING TO ACCESS MY ACCOUNTS.  THIS EMAIL ACCOUNT IS TIED TO MY MAIN EMAIL ACCOUNT SO ANY AND ALL ACTIVITIES MY MAIN ACCOUNT RECEIVES FEEDBACK.  THIS **bleep** HAS GONE CRAZY WITH MY LINDENS AND MY CLUB.  SHE HAS PUT HERSELF UNDER EVERYROLE..  I KNOW THIS BECAUSE MY SISTER AND I WAS CO-OWNER OF THE CLUB.  MY SISTER REMOVED HER AND SENT ME MY CLUB BACK.  SHE HAS ASSIGNED HERSELF TO EVERY  ROLE AND I KNOW I ONLY HIRED HER AS STRIPPER AND ESCORT YET SHE HAS ASSIGNED HERSELF AS MANAGER BOUNCER (HAHAHAH I ONLY ALLOWED MEN TO BE BOUNCERS) VIP MEMBERS (ROFLMAO THIS WAS FOR MEN ONLY TO PAY WOMEN TO SLEEP WITH THEM AT LOWER RATES BECAUSE THEY PAID A ONE TIME PREMUUM FEE)  DUMBASS THOUGHT SHE WAS SO SMART IN STEALING SHE DIDN'T RETHINK TO GO BACK AND REMOVE EVIDENCE SHE WAS THE THEIF!  NOW I TOLD LL TO GIVE ME BACK MY ACCOUNT ASAP OR I WILL SUE THEM FOR ALLOWING HER TO CONTINUE TO HAVE MY ACCOUNT WHICH HAS ALL MY MAIN THINGS TIED TO IT IN RL THAT CAN DESTROY MY CREDIT OR POSSIBLY WORSE! AND IF THIS HAPPEHS LL IS GOING UNDER!!

HOPE YOU HAVE BETTER LUCK THAN I HAVE HAD.

Bleeding_Eyes.jpg

 

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There is no need to YELL at us.  We can't help.  Only LL can help you with this.  Are you calling the fraud number: 800-860-6990 ?

BTW, accounts can't be hacked but can be compromised if you give someone your password, use a really easy to guess password, or you clicked a link that took you to a phishing website.   You are responsible for keeping your account secure per the TOS


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mikka Luik wrote:

zoe sez  'I suppose the moral of the story is never trust a woman.'

Curious to know the basis for that reaction
. Before I nick it as a flag for MP

If you haven't worked it out then you have a pretty good chance of being the next victim.

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MaiDivine wrote:

I HAVE THE SAME ISSUE.  I FILED A REPORT AND ALSO SPOKE TO SOMEONE FROM LL.  I PROVED IT WAS MY ACCOUNT; SHE TOLD ME SHE WOULD SEND PASSWORD . . . . . . .

ALL-CAPS.png

http://www.netlingo.com/word/shouting.php

http://fabafter40.tumblr.com/post/43530963637/a-bit-of-advice-for-people-who-always-write-in-all-caps

http://progressivemediaconcepts.blogspot.fi/2012/02/do-not-post-content-in-all-caps.html

 

Thanks for reading. :smileyhappy:

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