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WHY MAIN account won't log in but ALT account logs in smoothly?
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Question
Maia007
hi!
my main account won't log in. this issue started last July. out of desperation, i tried using an alt's account, which i haven't used in a long time, just to check if it will do the same. guess what? this account (alt) logged in without any problems. i'm using the same computer for both accounts, so i don't think internet connection has got something to do with it. i haven't used my main account as much during these past months as much as i have before the pandemic, having to do other things at home, aside from work. i can't be "banned" wherever or for doing whatever in SL, i don't really do much aside from decorating my SL home and stay in my home most times or just explore/hangout with my partner in beautiful sims. so when i started going active again with my main account the past weeks, this problem about login fails started getting out of hand and so frustrating. it would take hours before it would actually log in, after countless tries. some days, i just give up trying because it won't budge.
then there's the alt i don't really like using anymore that can log in so easily, which is annoying because i no longer update this avatar and i only used it for pictures years ago.
i already did a clean re install of my viewer (Firestorm. only one i use and been using for years now) just to see if maybe there are some corrupted files in my main account that may be causing this or simply needs to be cleaned or whatever, but i still experience the login fails after re installing the viewer. also, whenever this login fails happen, there are no ongoing maintenance stuff on the grid, the login fails just keep happening at any time of day and would go failing for hours.
anyone knows what's causing my main account to not log in and yet another account of mine would log in without issues?
i attached the login failed message. this is what i keep getting for every failed attempt.
thanks for your time reading and i appreciate any help you can give. keep safe!
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