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"The merchant has made this item unavailable for purchase."


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I'm trying to get an item from the Marketplace and when I try to get anything from a particular merchant, I get the error message seen in the title of this thread. From what I understand, this means I've been banned from buying anything from them. Thing is, though, I've never bought anything from them before, and I've never even talked to the merchant. Who knows anything about this?

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2 hours ago, Lindal Kidd said:

Rather than being a ban against you specifically, the merchant may have removed their items from the Marketplace.  Have you tried with an alt, or asked a friend if they see the same message?

I have asked others. They've done it just fine.

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9 hours ago, JondiDitto said:

I'm trying to get an item from the Marketplace and when I try to get anything from a particular merchant, I get the error message seen in the title of this thread. From what I understand, this means I've been banned from buying anything from them. Thing is, though, I've never bought anything from them before, and I've never even talked to the merchant. Who knows anything about this?

If they have an inworld store, try to visit it.  You can also try sending the merchant an IM or notecard.  If you don't get a response it is possible the merchant has banned you - possibly accidentally while trying to ban someone else.  In that case, you could try using an alt or friend to check with the merchant about the ban.

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On 9/1/2020 at 12:17 AM, JondiDitto said:

I'm trying to get an item from the Marketplace and when I try to get anything from a particular merchant, I get the error message seen in the title of this thread. From what I understand, this means I've been banned from buying anything from them. Thing is, though, I've never bought anything from them before, and I've never even talked to the merchant. Who knows anything about this?

I just noticed this as well and realized the vendor had banned me for leaving a negative review oO. Is this a new feature? God forbid shoppers let other shoppers know a product is bad or not as advertised.

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18 hours ago, Vengeance Villota said:

Is this a new feature?

fairly new yes.  Linden provided it so that Marketplace stores are consistent with parcel and group ban controls. Anyone can ban anyone else from accessing their stuff/property for any or no reason at all

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You were banned by the shopkeeper. He doesn't even want to see you painted in gold! Just like Cat * a banned me for criticism. But as the world goes around, today who dominates the head market is another company! LOL
And please let us know if you have entered the store in the world! If the problem was solved. Thank you.

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4 hours ago, WarmAnimations Lisa said:

@Jaulistine the moral of story its there is stupid ppl on each side of the field... Here i send you an example of a costumer giving 2 stars because the product don't have something she wish even so was no on the product description that it have such thing... 

 

Your comments are legitimate, but you need to redact the customer name in your image.  We are not allowed to Name & Shame here on the forums --- not Merchants, not Customers, not any other Resident.

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1 hour ago, LittleMe Jewell said:

Your comments are legitimate, but you need to redact the customer name in your image.  We are not allowed to Name & Shame here on the forums --- not Merchants, not Customers, not any other Resident.

I Just share the image that is already public in my marketplace. I would not share if it was a in-world or even a discord or skype chat but the review its posted in public..

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10 minutes ago, WarmAnimations Lisa said:

I Just share the image that is already public in my marketplace. I would not share if it was a in-world or even a discord or skype chat but the review its posted in public..

I know, but just because it is available for all to see on the MP, we still can't post such here in the forums.

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This recently happened to me, and I have to say that it is beyond a situation where the creator banned me for a negative review.  That level of censorship without oversight is just as unfair as customers leaving an unnecessarily harsh and unconstructive review.  I left a negative review because the product did not work as advertised, and I explained my experience specifically so that others would know what to look for.  Turns out, the point in this case was to not only silence a bad review, but mask the creator's own behavior in response to my review.  The creator replied in the comment section by insulting me.  I'm glad I copied and pasted the whole exchange to a notecard; I could not believe it when I saw it.  Giving creators the ability to ban customers just opens the door wide for abuse, and the incentive to abuse that feature is huge.  I asked a friend to see if they could see the review, and it appears as though the creator has removed the listing, she can't see it, either.  I'll be curious to see if they create a new listing, thereby effectively deleting the whole exchange.  Consider as well, that the rationale for allowing creators to ban customers from their land and MP sites is flawed.  The basis for allowing individuals to ban others from their property in-world is not set in the context of customer service, and erring on the side of the creator, again, opens the door to abuse.  There may be stupid people on both sides of this issue, but there are also genuine and constructive people on both sides of this issue.  The problem is that it's the creator that gets to decide what's reasonable and what's not reasonable, and that serves only their interests, not the customer's.

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The moral of the story is designers cannot take negative reviews....we must bow to them, kiss their feet & worship their all mighty power. I have NEVER left a review out of hate. Every review I've ever left was because an item didn't fit and or wasn't as the AD said it was...more then not creators will not assist with this. I left a review at a shop because the skirt that was rigged to my body stuck 2 inches away and still managed to clip, when I brought it up to the creator they said to not wear it then. So yes I left a bad review not only because the skirt didn't fit but also because the creator has no interest in fixing it. They banned me. I'm sorry but if you can't handle that someone doesn't like your product or someone leaves a bad review because your product isn't good, you shouldn't create then. Simple! Too many sensitive people who think they should be loved by all out here in the world.

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