Jump to content
  • 0

can not login unable to connect to simulator


Adrienne Riler
 Share

You are about to reply to a thread that has been inactive for 2170 days.

Please take a moment to consider if this thread is worth bumping.

Question

  • 0

Yes, strange characters in group tags can cause this problem. Do you know which group tag you are wearing?

If so you can use your alt to go inworld and either get the tag changed or get you kicked out of the group so that it disappears & then try logging in again on your main account.

  • Like 3
Link to comment
Share on other sites

Recommended Posts

  • 0

Yes, strange characters in group tags can cause this problem. Do you know which group tag you are wearing?

If so you can use your alt to go inworld and either get the tag changed or get you kicked out of the group so that it disappears & then try logging in again on your main account.

  • Like 3
Link to comment
Share on other sites

  • 0

Hello Adrienne. Difficult for someone to say exactly why you get this message. On the other side i believe that it has connection with  an or more invalid characters in a group tag. Look this jira: https://jira.secondlife.com/browse/SVC-6608

If you are a premium member it is highly recommended to use Live Chat.

If you are not a premium member i can't suggest you to submit a ticket. As other older users suggested in past, maybe a good idea is to upgrade to Premium just for 1 month. This way you can use immidiately the Live Chat and ask for assistance.

Good luck.

Link to comment
Share on other sites

  • 0

Have you already tried to log in a different region, for instance "Aqua"? If you don't have a box where you can choose your starting location, open preferences, tab "General" and check "Show starting location at login" (or similar). Enter the region name in the login location box on the login page and try to login.

  • Like 1
Link to comment
Share on other sites

  • 0

Do you have an alt as a group member that has the power to change the text on group tags? That would be the easiest way.

If its your own group and you are the owner, then you won`t be able to be kicked out, so if your alt can`t fix it, you could maybe try changing it in the beta grid, though I`m not sure that carries over to the main grid, so you may need to ask support to do it for you.

If you are a premium member, LiveChat should help, if not submit a ticket.

Link to comment
Share on other sites

  • 0

yeah i tried doin that in beta grid but it dont work like whatever i do other there doesnt go back to the main grid i guess ima just try and get everybody to leave the group and let it delete its self and see if that work cause i submit a ticket but no one has got back to me yet i send like to already and im not a premium member

Link to comment
Share on other sites

  • 0

You could try the free billing number if there is one in your country...Its not really their job but they do help people with odd things sometimes if you get one in a good mood.

 

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

 

Our Billing team is available 24 hours a day, seven days a week.

Local Toll-Free numbers

 

* France: 0805.101.490

* Germany: 0800.664.5510

* Japan: 0066.33.132.830

* Portugal: 800.814.450

* Spain: 800.300.560

* UK: 0800.048.4646

 

 

Link to comment
Share on other sites

You are about to reply to a thread that has been inactive for 2170 days.

Please take a moment to consider if this thread is worth bumping.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...