Login is not working

[Sonia Yeu]

It's not possible to login. (Europe here).

https://secondlife-status.statuspage.io/   is NOT usefull AT ALL. (as usual)

secondlife.com ... can't login.

https://support.secondlife.com/contact-support/    is NOT available.

 

Couldn't you make a support site that stays available when login doesn't work no more? That could make sense!!!

 

[Cindy Evanier]

6 minutes ago, Sonia Yeu said:

It's not possible to login. (Europe here).

https://secondlife-status.statuspage.io/   is NOT usefull AT ALL. (as usual)

secondlife.com ... can't login.

https://support.secondlife.com/contact-support/    is NOT available.

 

Couldn't you make a support site that stays available when login doesn't work no more? That could make sense!!!

 

If you can't log in what message are you receiving?  It might not be something for the grid status and might just be you.  

Ignore that. I just saw 2 other posts about log ins

Edited August 29, 2020 by Cindy Evanier

[Sonia Yeu]

2 minutes ago, Cindy Evanier said:

If you can't log in what message are you receiving?  It might not be something for the grid status and might just be you.  

With my viewer I get the classic one:

"Login failed.

Despite our best efforts, something unexpected has gone wrong.

Please check https://secondlife-status.statuspage.io (oh, sure!) to see if there is a known problem with the service. If you continue to experience problems, please check your network and firewall setup."

I already checked, by another web site (https://www.speedtest.net/), that there aren't problems to reach Arizona servers from here. So the issue is not from here until there (thing that used to happen in the past).

 

[Cindy Evanier]

I can only speak for myself but I just logged in now (from Europe)  without any issue

[drachlilith]

I'm in Europe too and i have the same problem ...it's not only Sonia

[Mythio Underwood]

I can't login either. "Login failed. Despite our best efforts...bla bla bla..." (Europe)

Edited August 29, 2020 by Mythio Underwood

[Sonia Yeu]

1 minute ago, drachlilith said:

I'm in Europe too and i have the same problem ...it's not only Sonia

Of course I was not thinking "it's just from europe" or "it's all of europe", but I had some doubts.

[Uriel Dexing]

Same here

[Sonia Yeu]

The frustrating thing is, when login doesn't work and the other sites are unreachable or look as dead, the user can't do anything at all.

[drachlilith]

I try on firestorm, singularity and official ...same thing 

 

[IseabalBoyle]

Same here Am at Spain And Can´t log in this is the message I got. Logging failed say something about land issues. Even the starting page say Sorry, data could not be retrieved.Try Again? 

[Sonia Yeu]

https://secondlife.com/  first page is showed, although login does not work at all.

[Aelrune]

The same for me. Europe too. 

And I cannot connect to the official site but marketplace is ok. 🤔

 

[Cindy Evanier]

I wonder if you are all in the same part of Europe

[Aelrune]

From France

 

[Nick0678]

I am in Europe too and everything seems to be fine.

[Sonia Yeu]

So we aren't... already 3 different countries.

[drachlilith]

From France too 

 

[IseabalBoyle]

I can not login either to https://secondlife.com/ from my chrome, opera or edge navigator so  

[Profaitchikenz Haiku]

Logged in from the UK with no problems, looks like it's chunks of mainland europe?

 

Have a look for rabbit tooth-marks on the transatlantic fibre cables?

Edited August 29, 2020 by Profaitchikenz Haiku

[Nick0678]

1 minute ago, Profaitchikenz Haiku said:

Logged in from the UK with no problems, looks like it's chunks of mainland europe?

Probably.. or something wrong with their DNS servers.

I am always using AdGuard DNS so those who know how to change their default's might give it a try.

Primary: 176.103.130.130

Secondary: 176.103.130.131

[PunkYeenLilith]

having the same issues here from europe , neither the game and the log in work

[RandyWood]

I can't log in too  !  W.Europe

[Nikulka]

I also can't login for 35 minutes

[drachlilith]

i try to log me since 2 hours lol