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I recently had a customer purchase a product which when delivered should have been a folder full of items and a notecard. The customer only received the notecard in the folder. I recommended they redeliver and the same problem occurred for them. I confirmed they had paid and I had received a transaction record. In the end I manually shared the folder to them, after testing delivery myself without issues.  Is this a rare event?  What might have caused the problem?  I have not had such an issue before.

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