RL Hacked me , would like to re-access Account

[Mandragrove]

Initial question  and desired result: 

My home computer was hacked and Im hoping 2 main SL accounts can be restored, or at least the money & contents.. Both Profiles still exist online.

[Rolig Loon]

Submit a support case and include all the details.   Meanwhile, read http://wiki.secondlife.com/wiki/Linden_Lab_Official:Account_Security.

[Alwin Alcott]

10 hours ago, Mandragrove said:

Initial question  and desired result: 

My home computer was hacked and Im hoping 2 main SL accounts can be restored, or at least the money & contents.. Both Profiles still exist online.

if it's a real rl hack it's not likely LL can do a lot about it. Account security on your own pc is in your hands. But don't skip the advice as given to try! you never know what they can do for you.

[Lindal Kidd]

@Mandragrove,

What exactly are you asking?  If your computer was hacked, and you had to delete everything on it, reformat your hard drive, and then reinstall everything, then there should be no problem.  All the important things about your account are kept on LL's servers, not on your local machine.  You should simply be able to open up your newly-installed viewer, log in, and continue with your Second Life.  The only thing missing will be your chat and IM logs.

But, if what you are saying is that LL banned your accounts because the hacker used them for Evil Deeds (e.g., compromising other accounts, using a stolen credit card to buy $L, etc.) it is another matter.  You can submit an appeal to LL via a support case, but they may choose not to restore your accounts.  The Terms of Service make it clear that you are the one responsible for your account, and anything that's done with that account.