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RANT: Unhappy Customers that Don't Respond


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I got low-star reviews on a couple of products, and because I don't deliberately sell crap, replied to the reviews asking them to help me troubleshoot AND tried to reach the customer in-world so I could see what was "broken" about it.  I also gave a fresh copy from my inventory, in-world, in case it was the SL servers borking things.

They never replied, never returned product. So I have no clue what to "fix".

But I feel better after a short rant.

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As a shopper, I do like merchants who answer to comments... even if the writers obviously coudln't be bothered to read anything beyond the headling.

For your type of items, it's probably a good move that you mention "it's a panel" in the descriptions, even though most pics give that hint. Perhaps even move the comment it to the headline.

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