Client is COMPLETELY BLACK.

[Meanie Feliz]

 Hello All,

MY CLIENT IS ALL BLACK. Can't even sign in... meet all the requirements for second life, I have played it before on the Firestorm client up until last week. I stayed off for a week, came back and my screen was black.

Before you comment, let me tell you all I've tried:

• Uninstalling all versions (and a clean uninstall which would include removing the appdata files, etc.)
• Tried different viewers
• Restarted computer
• Updated my graphics card

 

Nada. I'm still left with a box I type into, but no visuals. This is across ALL CLIENTS. Has anyone had this issue before, help... or am I doomed until I do a system restore of some sort? Thanks!  

[Cindy Evanier]

5 hours ago, Cutie Banana said:

 Hello All,

MY CLIENT IS ALL BLACK. Can't even sign in... meet all the requirements for second life, I have played it before on the Firestorm client up until last week. I stayed off for a week, came back and my screen was black.

Before you comment, let me tell you all I've tried:

• Uninstalling all versions (and a clean uninstall which would include removing the appdata files, etc.)
• Tried different viewers
• Restarted computer
• Updated my graphics card

 

Nada. I'm still left with a box I type into, but no visuals. This is across ALL CLIENTS. Has anyone had this issue before, help... or am I doomed until I do a system restore of some sort? Thanks!  

Open the client You don't need to log in.  Go to Help - About and copy and paste the details here.  That might help someone diagnose your problem

[Meanie Feliz]

11 hours ago, Cindy Evanier said:

Open the client You don't need to log in.  Go to Help - About and copy and paste the details here.  That might help someone diagnose your problem

The client is completely black, even before I login. I cannot not contact any support from any client. I'd have to do it outside of it. It's completely. black. 

[panterapolnocy]

If you have two monitors, then try to drag your client to the second one, close it and try to launch again. See:

You can also take a look at https://jira.firestormviewer.org/browse/FIRE-29337

[Kyrie Deka]

I don't see your graphics card(s) mentioned.  

If similar to what is mentioned in this Jira, you might try some of the troubleshooting mentioned here.

 

[win10] Viewer loads as black background (dual GPU desktop)

https://jira.secondlife.com/browse/BUG-228352