PlayfulSmoke Posted July 31, 2020 Share Posted July 31, 2020 Please help im not happy with my linden home and want to abandon it i use android to play but access the site on web please help Link to comment Share on other sites More sharing options...
PlayfulSmoke Posted July 31, 2020 Author Share Posted July 31, 2020 Im really not sure ill continue my premium as it says support help but there is not any and if i cant get away from my linden home today ill not renew it thanks Link to comment Share on other sites More sharing options...
PlayfulSmoke Posted July 31, 2020 Author Share Posted July 31, 2020 Please help im not happy with my linden home and want to abandon it i use android to play but access the site on web please help Link to comment Share on other sites More sharing options...
Marianne Little Posted July 31, 2020 Share Posted July 31, 2020 You must do it when you stand on your parcel. Stand in your parcel, click "About land"- "General" and "Abandon land". 2 Link to comment Share on other sites More sharing options...
Lillith Hapmouche Posted July 31, 2020 Share Posted July 31, 2020 You received an answer in your other thread. Plus, this is a resident to resident forum. Link to comment Share on other sites More sharing options...
Arielle Popstar Posted July 31, 2020 Share Posted July 31, 2020 Assuming you are using Lumiya on Android, there is no option on it for abandoning parcels/homes. You would need to log in with a regular viewer on Windows, Mac or Linux machine to access those options. Link to comment Share on other sites More sharing options...
Alwin Alcott Posted July 31, 2020 Share Posted July 31, 2020 1 hour ago, PlayfulSmoke said: and if i cant get away from my linden home today ill not renew it thanks o yes you will .. you agreed to automatic renewal Downgrade is only possible when first releasing the land. Link to comment Share on other sites More sharing options...
belindacarson Posted July 31, 2020 Share Posted July 31, 2020 You could use live chat and ask support to do it for you 1 Link to comment Share on other sites More sharing options...
Silent Mistwalker Posted July 31, 2020 Share Posted July 31, 2020 2 hours ago, Alwin Alcott said: o yes you will .. you agreed to automatic renewal Downgrade is only possible when first releasing the land. Easy solution. Remove your payment info and no renewal. Link to comment Share on other sites More sharing options...
Chic Aeon Posted July 31, 2020 Share Posted July 31, 2020 11 minutes ago, Silent Mistwalker said: Easy solution. Remove your payment info and no renewal. As I understand it from these forums (sure someone will correct me if that is wrong) that doing THAT puts you membership in jeapordy and after several attempts and a waiting period LL can cancel your account. So NOT a good plan and one reason why some top creators have never been premium -- a fear of losing their account if they weren't able to log in for awhile. If this is really a problem then contacting support seems like a very logical answer. And maybe that was suggested on whatever "other" thread this was on. Link to comment Share on other sites More sharing options...
Silent Mistwalker Posted July 31, 2020 Share Posted July 31, 2020 4 minutes ago, Chic Aeon said: As I understand it from these forums (sure someone will correct me if that is wrong) that doing THAT puts you membership in jeapordy and after several attempts and a waiting period LL can cancel your account. So NOT a good plan and one reason why some top creators have never been premium -- a fear of losing their account if they weren't able to log in for awhile. If this is really a problem then contacting support seems like a very logical answer. And maybe that was suggested on whatever "other" thread this was on. So you are saying LL is forcing people to keep payment info on file against the customers needs/wants? I don't think they can do that legally. That is personally identifying info and LL has no jurisdiction over it. If what you say is true then to my knowledge, LL is the only company that does that. Link to comment Share on other sites More sharing options...
Fenimore Hapmouche Posted July 31, 2020 Share Posted July 31, 2020 6 minutes ago, Silent Mistwalker said: So you are saying LL is forcing people to keep payment info on file against the customers needs/wants? I don't think they can do that legally. That is personally identifying info and LL has no jurisdiction over it. If what you say is true then to my knowledge, LL is the only company that does that. No one said that, the customer is free to remove payment info, LL are free to close their account. Link to comment Share on other sites More sharing options...
Alwin Alcott Posted July 31, 2020 Share Posted July 31, 2020 6 minutes ago, Silent Mistwalker said: So you are saying LL is forcing people to keep payment info on file against the customers needs/wants? I don't think they can do that legally. That is personally identifying info and LL has no jurisdiction over it. If what you say is true then to my knowledge, LL is the only company that does that. you agree to recurring payment when you sign up, ónly manually downgrading is the legal way to stop it. Removing payment info is refusing paying bills and can bring you in serious trouble. I never heared if LL does it, but in the normal world it's not unusual to put such people on blacklists for merchants and other deliveries Link to comment Share on other sites More sharing options...
Lindal Kidd Posted July 31, 2020 Share Posted July 31, 2020 No, they are not "forcing" anyone to keep payment info on file. If you are Premium, you agreed to let LL automatically charge your payment method to renew your membership. The proper way to undo that is to 1) sell or abandon any Mainland you own, including a Linden Home, and remove any donations of tier to groups, then 2) downgrade your account to Basic. If you don't care to follow the correct method, you can, as you suggested, remove your payment method. LL will attempt to charge it when your renewal comes due, and the transaction will fail. Your account will go into arrears. After a while, LL will decide they cannot collect from you (you welsher!), write you off as a bad risk, and delete your account. When you become Premium, you accept the responsibility to keep your payment method current and meet your obligations. If you don't, there are consequences. Link to comment Share on other sites More sharing options...
Maitimo Posted July 31, 2020 Share Posted July 31, 2020 13 minutes ago, Silent Mistwalker said: So you are saying LL is forcing people to keep payment info on file against the customers needs/wants? Nope. They just want you to follow the correct process which is to downgrade your account to Basic and remove payment details on the SL website BEFORE you cancel the payment with your bank/card-provider. Link to comment Share on other sites More sharing options...
Pussycat Catnap Posted July 31, 2020 Share Posted July 31, 2020 (edited) Honestly should one be allowed to have an account if they are not able to understand how to manage basic aspects of it that have a financial impact? Sometimes people get into a payment issue that is not of their own fault - technical issue, lost access, etc... But here we would have a vividly clear cut example of just "I spent some money but have no idea what I am doing..." - This is a textbook example of why LL has the policies it has that will ban an account if payment starts failing for things that are owed. Edited July 31, 2020 by Pussycat Catnap 2 Link to comment Share on other sites More sharing options...
Lindal Kidd Posted July 31, 2020 Share Posted July 31, 2020 I am much more concerned that @PlayfulSmoke signed up for a Premium membership when they say they only access SL "on Android". If true, that was a TERRIBLE decision. There's no application for Android that would let them experience SL in the way that makes using it really worthwhile. I suggest that the OP borrow someone's laptop or desktop computer, install a real Second Life viewer, and use it to log in and abandon their Linden Home. Then downgrade to Basic, or leave SL until you have a computer that will let you use it correctly. 1 Link to comment Share on other sites More sharing options...
Silent Mistwalker Posted July 31, 2020 Share Posted July 31, 2020 3 minutes ago, Maitimo said: Nope. They just want you to follow the correct process which is to downgrade your account to Basic and remove payment details on the SL website BEFORE you cancel the payment with your bank/card-provider. Yes I know. That's not the issue. The point is LL has no legal grounds to stop anyone from removing their payment info, at any time. It may even be illegal for LL to try to stop anyone from removing the info since it is personal identifiable information aka PII. Quote Personal Identifiable Information (PII) is defined as: Any representation of information that permits the identity of an individual to whom the information applies to be reasonably inferred by either direct or indirect means. Further, PII is defined as information: (i) that directly identifies an individual (e.g., name, address, social security number or other identifying number or code, telephone number, email address, etc.) or (ii) by which an agency intends to identify specific individuals in conjunction with other data elements, i.e., indirect identification. (These data elements may include a combination of gender, race, birth date, geographic indicator, and other descriptors). Additionally, information permitting the physical or online contacting of a specific individual is the same as personally identifiable information. This information can be maintained in either paper, electronic or other media. https://www.dol.gov/general/ppii https://www.archives.gov/cui/registry/category-detail/sensitive-personally-identifiable-info Link to comment Share on other sites More sharing options...
Lindal Kidd Posted July 31, 2020 Share Posted July 31, 2020 Silent, THEY ARE NOT STOPPING YOU! Sorry for shouting, but it would appear you didn't listen to the five replies following your last comment. 1 Link to comment Share on other sites More sharing options...
Lindal Kidd Posted July 31, 2020 Share Posted July 31, 2020 Either Arielle's or Belinda's solution should work! Link to comment Share on other sites More sharing options...
Chic Aeon Posted July 31, 2020 Share Posted July 31, 2020 1 hour ago, Silent Mistwalker said: So you are saying LL is forcing people to keep payment info on file against the customers needs/wants? I don't think they can do that legally. That is personally identifying info and LL has no jurisdiction over it. If what you say is true then to my knowledge, LL is the only company that does that. They are not forcing you at all. You can put your payment info IN and then pay your premium or whatever and then take the info down. Lots of folks do this. OR you can turn in lindens to USD and pay your premium or tier out of there and you don't need to keep any payment info in at all. You can't expect them to give you something (tier - membership etc) without having a way for you to pay for it. The must HAVE that info. Oz said maybe a year ago when this came up that The Lab tries very hard and for a long time to make sure you know your account isn't up to date and in jeapordy. If you can't abandon your Linden home (having an issue seeing why this is a problem since you evidently got a Linden home and don't like it) then as far as I can see you need to let someone OFFICIAL know. We are just residents can cannot do a thing about your payment info. Link to comment Share on other sites More sharing options...
Maitimo Posted July 31, 2020 Share Posted July 31, 2020 1 hour ago, Silent Mistwalker said: Yes I know. That's not the issue. The point is LL has no legal grounds to stop anyone from removing their payment info, at any time. It may even be illegal for LL to try to stop anyone from removing the info since it is personal identifiable information aka PII. https://www.dol.gov/general/ppii https://www.archives.gov/cui/registry/category-detail/sensitive-personally-identifiable-info Linden Lab makes no attempts to stop anyone removing payment details. Everything else you have posted is totally irrelevant. You just have to read the instructions and do it in the right order. Link to comment Share on other sites More sharing options...
Jenny Ashland Posted August 1, 2020 Share Posted August 1, 2020 20 hours ago, Lindal Kidd said: No, they are not "forcing" anyone to keep payment info on file. If you are Premium, you agreed to let LL automatically charge your payment method to renew your membership. The proper way to undo that is to 1) sell or abandon any Mainland you own, including a Linden Home, and remove any donations of tier to groups, then 2) downgrade your account to Basic. If you don't care to follow the correct method, you can, as you suggested, remove your payment method. LL will attempt to charge it when your renewal comes due, and the transaction will fail. Your account will go into arrears. After a while, LL will decide they cannot collect from you (you welsher!), write you off as a bad risk, and delete your account. When you become Premium, you accept the responsibility to keep your payment method current and meet your obligations. If you don't, there are consequences. If you do not make payments, what actually happens is Linden Labs with attempt payment a few times. They will lock your account after that, and if you want the account back you will have to pay the money you owe them, before they locked your account. You will not lose the account. 1 1 Link to comment Share on other sites More sharing options...
Silent Mistwalker Posted August 1, 2020 Share Posted August 1, 2020 23 hours ago, Chic Aeon said: They are not forcing you at all. You can put your payment info IN and then pay your premium or whatever and then take the info down. Lots of folks do this. OR you can turn in lindens to USD and pay your premium or tier out of there and you don't need to keep any payment info in at all. You can't expect them to give you something (tier - membership etc) without having a way for you to pay for it. The must HAVE that info. Oz said maybe a year ago when this came up that The Lab tries very hard and for a long time to make sure you know your account isn't up to date and in jeapordy. If you can't abandon your Linden home (having an issue seeing why this is a problem since you evidently got a Linden home and don't like it) then as far as I can see you need to let someone OFFICIAL know. We are just residents can cannot do a thing about your payment info. That is what I am saying here. Except I've never had a Linden home. Unless you were addressing that last paragraph to the OP and not me which is about as clear as mud. Link to comment Share on other sites More sharing options...
Silent Mistwalker Posted August 1, 2020 Share Posted August 1, 2020 22 hours ago, Maitimo said: Linden Lab makes no attempts to stop anyone removing payment details. Everything else you have posted is totally irrelevant. You just have to read the instructions and do it in the right order. I'm sorry. You completely missed my point and I'm not going to argue about it. Link to comment Share on other sites More sharing options...
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