What can be done?

[Jaiya Cloud]

A few months ago, I paid for land on an island and in the course of the transaction, I had to afk for RL work. I came back and I rezzed a house on the land and had to afk again. When I got back the second time, the land manager was there and fussed at me for not paying tier. I said it was a mistake and I would take care of it, just tell me where the box is. So she shows me the box and it turns out to be part of the parcel so they took part of the parcel away to put the box down. I asked her why because now I have less prims and where she put the box was going to be noticeable with the decor I had planned. She starts going off on me telling me to read the covenant, to which I repeated to her that none of this was in the covenant. 

Nevertheless, I paid the tier just to move on and she continues going off on me about it saying I was trying to use the land without paying tier. I paid her almost $3000L. So, we end up in a full blown argument because I told her the land said one thing, the covenant said something different, and now she was saying something different than both and telling me I should have contacted their sales team before buying it. Why would I do that if all your documentation says one thing but now you are saying it's not true?

She bans me from the land I just purchased and paid tier and refuses to refund my money. Come to find out, she estate banned me, and the company she works for services a lot of businesses that I frequent. Now I can't go to those sims. I wanted to shop at one store and was just going to gift my main account something from another account I use as a bot for a system I built and I can't access the sim. Upon further investigation, somehow, they have my IP address and she is using some system to IP ban me from the estate.

I never griefed this woman. I never did anything to anyone involved with this company, other than the conversation with her where she banned me and kept my money. Now there are over a dozen sims I can't visit that has stores I shop at and all I want to do is patronize brands and funnel money into SL like I have been for the last 15 years. Can anything be done here? This feels like harassment to me because she kept my money AND eliminated my ability to shop at stores in world, all because I disagreed with her. I know these are private islands and everything and I get how TOS relates to that but this is like...overkill...

[Jaiya Cloud]

Yes, I've contacted the company she works for but it's like pulling teeth to get anyone higher ranking than her to return an IM.

[Sylvia Tamalyn]

Even if things happened exactly as you say (we often see very one-sided complaints posted here), LL doesn't get involved in resident disputes, so there's not much to be done other than rent and shop somewhere else. 

[MirandaBowers]

Unfortunately there is nothing that can be done  the only way to receive some sort of support/refund going forward would be if she decided to change her mind.

[Jaiya Cloud]

I don't even care about the money anymore. If she needs $10 bucks that bad, she can have it. I just want to shop at the stores I frequent. They are very popular stores in their genre. It's about 12 different stores so "shop somewhere else" is not really an option.

[Sylvia Tamalyn]

Just now, Lindsay Dover said:

I don't even care about the money anymore. If she needs $10 bucks that bad, she can have it. I just want to shop at the stores I frequent. They are very popular stores in their genre. It's about 12 different stores so "shop somewhere else" is not really an option.

See if they sell on the Marketplace. 

[Jaiya Cloud]

Just now, Sylvia Tamalyn said:

See if they sell on the Marketplace. 

They do, but many don't do demos. I really wish I had never met that woman. This whole thing is ruining stuff because I don't know what's going on until I try to TP somewhere, then find out it's owned by that land baron, and the person who did this isn't even the owner. So it's not just the stores, it's quite a few places.

[Jaiya Cloud]

I figured there was nothing that could be done if I can't get the owners to answer an IM but I thought I'd try the forums for additional insight if any. Thank you all, anyway.

[karynmaria]

2 minutes ago, Lindsay Dover said:

I figured there was nothing that could be done if I can't get the owners to answer an IM but I thought I'd try the forums for additional insight if any. Thank you all, anyway.

Maybe give you both a few days to cool off and then  send her a really nice IM or note card apologizing and ask if she will possibly consider taking you off the ban list.  You have nothing to lose at the end of the day.

[kiramanell]

49 minutes ago, Lindsay Dover said:

A few months ago, I paid for land on an island and in the course of the transaction, I had to afk for RL work. I came back and I rezzed a house on the land and had to afk again. When I got back the second time, the land manager was there and fussed at me for not paying tier. I said it was a mistake and I would take care of it, just tell me where the box is. So she shows me the box and it turns out to be part of the parcel so they took part of the parcel away to put the box down. I asked her why because now I have less prims and where she put the box was going to be noticeable with the decor I had planned. She starts going off on me telling me to read the covenant, to which I repeated to her that none of this was in the covenant. 

Nevertheless, I paid the tier just to move on and she continues going off on me about it saying I was trying to use the land without paying tier. I paid her almost $3000L. So, we end up in a full blown argument because I told her the land said one thing, the covenant said something different, and now she was saying something different than both and telling me I should have contacted their sales team before buying it. Why would I do that if all your documentation says one thing but now you are saying it's not true?

She bans me from the land I just purchased and paid tier and refuses to refund my money. Come to find out, she estate banned me, and the company she works for services a lot of businesses that I frequent. Now I can't go to those sims. I wanted to shop at one store and was just going to gift my main account something from another account I use as a bot for a system I built and I can't access the sim. Upon further investigation, somehow, they have my IP address and she is using some system to IP ban me from the estate.

I never griefed this woman. I never did anything to anyone involved with this company, other than the conversation with her where she banned me and kept my money. Now there are over a dozen sims I can't visit that has stores I shop at and all I want to do is patronize brands and funnel money into SL like I have been for the last 15 years. Can anything be done here? This feels like harassment to me because she kept my money AND eliminated my ability to shop at stores in world, all because I disagreed with her. I know these are private islands and everything and I get how TOS relates to that but this is like...overkill...

 

Sorry all this stuff happened to you.

Indeed, there's little you can do, except maybe to guard yourself from sh*t like this in the future. They wanna put a rental box on the parcel you agreed on, taking away extra prims from you? Just walk away. They're excessively rude to you, for no apparent reason? Just walk.

I own a private island myself (Homestead). Which is to say, a subsidiary of Anshe Chung truly owns it, and I rent it from them. They are so established and trustworthy, I was willing to take the risk (and have never moved, in all my many years in SL). My point being: I would never rent something from someone unless I fully trust them, and know, for certain, they're on the up-and-up.

On that note, though, it might be worth to check whether said 'lady' really owns the sim, aka, is the true sim owner, not just another person renting a sim themselves. Like I have been given full Estate rights, and can operate it as if it's mine, but the one having paid LL the setup fee and all (quite expensive) is stll the Anshe Ching subsidiary. So, long story short, check whether she's truly the sim owner. And, if not, lodge a complaint with them (it's their reputation which is at stake; no guarantees, of course, but they might be more receptive than LL).

Reason I say the above, is because that lady seemed extremely rude to you: something that wouldn't have gotten her very far in Landlord world, as it's highly unprofessional behavior; so she's likely not the true owner. Me? They treat me supernice, are always very professional and accommodating whenever I need something (like bake the entire land: the one thing you can't do as mere Estate operator). If they're not like that with you, just walk. You deserve better.

Edited May 21, 2020 by kiramanell

[Silent Mistwalker]

Maybe, if you contacted those stores, they could help you get the ban lifted. I saw this happen a long time ago where someone got estate banned (unfairly for real) and enough store owners requested the ban to be lifted (or reduced to that particular region the land you rented was on) that the ban was lifted. 

It's a long shot but it's worth a try and it can work.

Edited May 21, 2020 by Silent Mistwalker