Failed to Pay, still took Linden

[CroGalewing]

So i was online with my GF tonight and i went to send her the last of the Linden i had, approx 672 and i got a popup message saying Failed to Pay, and my Linden count had suddenly been set to 0, has anyone else had this issue?, it shows up in the transaction history but none of it has appeared on her account

Edited May 14, 2020 by CroGalewing

[LittleMe Jewell]

3 hours ago, CroGalewing said:

So i was online with my GF tonight and i went to send her the last of the Linden i had, approx 672 and i got a popup message saying Failed to Pay, and my Linden count had suddenly been set to 0, has anyone else had this issue?, it shows up in the transaction history but none of it has appeared on her account

If she is checking her L$ balance via the viewer, have her double check via her Dashboard and Transaction History - the viewer doesn't always update in a timely manner.  If it shows on her Dashboard, a relog should fix the viewer.  If it doesn't show on the Dashboard, then open a Support ticket -- I'd include screenshots of your Transaction History and hers.

[Lillith Hapmouche]

21 minutes ago, LittleMe Jewell said:

If it shows on her Dashboard, a relog should fix the viewer.

Clicking on the L$ balance should also trigger an update, at least in Firestorm.

[Lindal Kidd]

From the Transaction History, it does not appear that the transaction failed at all, despite any message you may have received.  Have your GF check her own transaction history for the corresponding entry.  If they don't match, each of you should send a support request.  Include the transaction histories, and the relevant chat log if you kept it and it shows the error message.  Reference each other's support case number.