Jump to content
  • 0

account upgrade


joanna55
 Share

You are about to reply to a thread that has been inactive for 4808 days.

Please take a moment to consider if this thread is worth bumping.

Question

4 answers to this question

Recommended Posts

  • 0

Hello joanna. Without being sure (like Storm) which is exactly your question, i guess that you tried to get account verification having "Payment info on file" in order to access Adult Content. Many users have problems with payments especially if someone doesn't live in U.S.  Depending of your country try to call at the following numbers:

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

* France: 0805.101.490
* Germany: 0800.664.5510
* Japan: 0066.33.132.830
* Portugal: 800.814.450
* Spain: 800.300.560
* UK: 0800.048.4646
* Support is in English Only

If none of those numbers are in your Country you can email to: support@payments.secondlife.com

 

Link to comment
Share on other sites

  • 0

Go to your dashboard and in the account section on the left look at Account History, this will tell you any US$ charges that you have paid & you will be able to see if there is both a debit for Premium membership and your payment for it. If they are both there then you can see on your Account Summary if it correctly says that your account type is Premium.

If the charge and payment are there but your account still says Basic you will need to contact support. You can try a free call to the Billing number, but you may need to create a ticket. https://support.secondlife.com/create-case/

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

* France: 0805.101.490
* Germany: 0800.664.5510
* Japan: 0066.33.132.830
* Portugal: 800.814.450
* Spain: 800.300.560
* UK: 0800.048.4646
* Support is in English Only

 

DUE TO SOME FORUM CHANGES, PLEASE USE "OPTIONS > EDIT" ON YOUR POST TO ADD FURTHER REPLIES

Link to comment
Share on other sites

You are about to reply to a thread that has been inactive for 4808 days.

Please take a moment to consider if this thread is worth bumping.

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...