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How do I cancel a downgrade request and keep my premium membership?


YeonaV
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28 minutes ago, YeonaV said:

I cancelled my quarterly premium membership then changed my mind. How do I reinstate it? It keeps insisting I am going to be downgraded.

 

Open a Support ticket --- or even use Live Chat, since you currently ARE still Premium.

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1 hour ago, YeonaV said:

I've tried, and couldn't get anyone. I'll try again. Thanks. 

 

Live chat is available every day during core hours for Premium accounts: 
Start Live Chat: https://support.secondlife.com/start-chat/
  Live Chat is available 6am to 3pm PST every day.
 

You could also possibly contact Billing, as I'm sure LL would be eager to help you continue to pay them money:
  Billing support phone numbers
    Toll-Free (US/Canada): 800.294.1067
    Long-Distance: 703.286.6277  
Our Billing team is available from 9am to 6pm EST(6am to 3pm PST), Monday through Friday.
 

If the above fails, just open a ticket:
Create a Support Ticket:  
  https://support.secondlife.com/create-case/

 

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