Jump to content
  • 0

Test


Peewee Musytari
 Share

You are about to reply to a thread that has been inactive for 3815 days.

Please take a moment to consider if this thread is worth bumping.

Question

8 answers to this question

Recommended Posts

  • 0

Oh @%^$%$!!  I am away from home and on a borrowed computer for the week, and now LL does this with the forums? Lexie, change it BACK!! :smileysurprised::smileymad::smileysad:

ETA: Well, I mean, not necessarily back, because I always thought that Comments were kind of dumb and confusing, but let's not lose the Comments that were already there in existing threads.  Not that I know how to do this halfway.....

Link to comment
Share on other sites

  • 0

Answers needs to be bloody closed down and just made another forum.  Whatever special purpose this and knowledge base was supposed to serve, it clearly isn't as can be seen from the standard of the questions (same old stuff that should be so easy to find as to be almost unavoidable)

Link to comment
Share on other sites

  • 0

I'm not sure, Peter. I chase myself in circles about this one. You are right that we get a high percentage of repeat questions that should be very easy for people to answer on their own. At the same time, however, the Knowledge Base is almost impossible to use and doesn't contain the answers to most of the common questions that people are asking. This Answers area, itself, contains the responses to those questions and is searchable, but clearly the people who come here don't search it. The bottom line seems to be that people who use Answers are expecting a "live", personalized response system, and that's almost what we provide. Unlike the Forums, where a question may sit for hours (or longer) before someone picks it up, Answers draws a flock of quick responses. Is this the way it should be? Probably not, but it looks as if Answers is serving an ecological niche where at least some residents live. I'm afraid those residents would be lost if they were dumped into the Forum pool.

 

So, what would make Answers better? A good, SEARCHABLE data base that includes the stuff that is in KB, the wiki, and previously posted Answers. I doubt that most residents would use it, but it would sure help those of us who sit here, trying to provide fast answers. If we are supposed to be a fast, "live" help desk,we need the tools to help us do the job well. I, for one, have a heck of a time digging out answers for people. The only things that save me are that (1) I'm reasonably smart and creative, (2) I have 4 years of SL experience and (3) I have a fairly decent memory, so that I know where a lot of the details are buried without having to search for them.

Link to comment
Share on other sites

You are about to reply to a thread that has been inactive for 3815 days.

Please take a moment to consider if this thread is worth bumping.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...