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Morgana Nagorski
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Well the page says:

 

Before you contact Support, there are a few things you can try that may allow you to log in.

 

1.Change your login location.

2.During periods of high login activity (evenings and immediately after a new release of Second Life), this message may indicate that your login attempt has timed out. In this case, wait a few minutes, then try to log in again.

3.Inspect your firewall settings (if you have a firewall) or consult with your network administrator

4.Completely uninstall Second Life (including temporary cache files) and reinstall.

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