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Elane Lexington

Lindens not Received

Question

On 04/20/20, I bought $5K worth of $L, my credit card was charged $20.08, and here it is almost  days later and I have yet to receive my $L. I submitted a support ticket with no reply, cancelled that one and submitted a second one. 

2020-04-20 02:27:24 087fe36b Source: Currency Linden
LindeX Transaction
Description: Currency Exchange - order #79419864
  L$0 L$9356

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48 minutes ago, Elane Lexington said:

On 04/20/20, I bought $5K worth of $L, my credit card was charged $20.08, and here it is almost  days later and I have yet to receive my $L. I submitted a support ticket with no reply, cancelled that one and submitted a second one. 

2020-04-20 02:27:24 087fe36b Source: Currency Linden
LindeX Transaction
Description: Currency Exchange - order #79419864
  L$0 L$9356

not sure what that image is ..  your order? .. but it's not showing 5k, if it's your $ transactions, it's not showing debit/credit /total......

Check your order page if there was a problem.  OR if you placed a limit buy instead of Market buy ... in that case it's pretty normal you have to wait.. and depending on the requested exchange rate...perhaps fill never.
If it's a Limit buy with unrealistic rate, cancel the order and place  a new one.

Any other problem... contact support/billing
If your issue isn't handled fast enough, be more patient. You'r not the only one asking for support.
Cancelling and re post tickets will for sure not speed things up.

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Posted (edited)
7 hours ago, Elane Lexington said:

On 04/20/20, I bought $5K worth of $L, my credit card was charged $20.08, and here it is almost  days later and I have yet to receive my $L. I submitted a support ticket with no reply, cancelled that one and submitted a second one. 

2020-04-20 02:27:24 087fe36b Source: Currency Linden
LindeX Transaction
Description: Currency Exchange - order #79419864
  L$0 L$9356

That is simply your L$ Transaction History, which only tells part of the story.

Go to your LindeX Order History:

image.png.318759523636808d8bfc1ab12f15f77a.png

 

See if you have anything showing under Open Orders:

image.png.24fea5a2ab029218821468bbed3edcb0.png

 

If so, you can either wait for the order to be filled -- might take a few days

Or you can cancel it and then re-buy L$ using the LEFT SIDE of the Buy L$ screen:

image.png.8925d3f963a72516e796e99951bf00ef.png

 

If that does not handle your problem, then contact Billing:

Please note that phone support is for billing issues only.  If you're having technical issues, please contact our technical support team.    
Billing support phone numbers
Toll-Free (US/Canada): 800.294.1067
Long-Distance: 703.286.6277
Our Billing team is available from 9am to 6pm EST(6am to 3pm PST), Monday through Friday.
 

 

 

Edited by LittleMe Jewell
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47 minutes ago, LittleMe Jewell said:

That is simply your L$ Transaction History, which only tells part of the story.

Go to your LindeX Order History:

image.png.318759523636808d8bfc1ab12f15f77a.png

 

See if you have anything showing under Open Orders:

image.png.24fea5a2ab029218821468bbed3edcb0.png

 

If so, you can either wait for the order to be filled -- might take a few days

Or you can cancel it and then re-buy L$ using the LEFT SIDE of the Buy L$ screen:

image.png.8925d3f963a72516e796e99951bf00ef.png

 

If that does not handle your problem, then contact Billing:

Please note that phone support is for billing issues only.  If you're having technical issues, please contact our technical support team.    
Billing support phone numbers
Toll-Free (US/Canada): 800.294.1067
Long-Distance: 703.286.6277
Our Billing team is available from 9am to 6pm EST(6am to 3pm PST), Monday through Friday.
 

 

 

Order Id Order Type Quantity Ordered Quantity Filled Limit Rate Time Opened  
79419864 Limit Buy L$ 5,000 L$ 0 L$ 269 / US$1.00 2020-04-20 02:27:13

Cancel this order

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