About my account Num 2 ( THIS IS THE NAME i MENT TO POST IT ON )

[SilverienaWindren]

Ok, minutes ago I saw on my account

__________________________________________________________________________________________________________________________________________________________

There is a problem with your account

The payment type currently on file cannot be billed for the past due amount USD 99.00. Please pay now using an alternate payment source. Thank you.

_____________________________________________________________________________________________________________________________________________________________

so I went to the Billing area to downgrade it, so I downgraded it to the next one down only to find out I have NO money what so ever in my card now because of Covid 19

I have been out of work for a long while , I used to work in a resteraunt as a disher/busser of course I'm a non esstensial worker. Anyway as I said after finding out I have no money what so ever, I went to downgrade to basic ( after abandoning my linden home ) but it won't switch till Wednesday, 04-21-2021 , I was thinking on calling lindens labs if I can get it switch now, cause I would not be able to wait that long and was also trying to find where to cancel JUST BILLING not my entire account.  Anyone have any other advice/helpful tips on this?

[MoiraKathleen]

I think you'll need to call Billing Support if the auto-renewal date has already passed and there was a failed payment.

 Downgrading to Basic will stop the premium fee billing, but for the next billing date - in the future, not the past - as it looks like you found out. 

Go to

under "Contacting Linden Lab Billing Support" for their phone number and hours of operation.

This is a user-to-user help area, so none of us other residents can see anything about your account or help with something that is beyond what can be done by residents on their own web dashboard, and as far as I'm aware, your situation is one that would need to be handled by Billing Support.

[LittleMe Jewell]

41 minutes ago, SilverienaWindren said:

Ok, minutes ago I saw on my account

__________________________________________________________________________________________________________________________________________________________

There is a problem with your account

The payment type currently on file cannot be billed for the past due amount USD 99.00. Please pay now using an alternate payment source. Thank you.

_____________________________________________________________________________________________________________________________________________________________

so I went to the Billing area to downgrade it, so I downgraded it to the next one down only to find out I have NO money what so ever in my card now because of Covid 19

I have been out of work for a long while , I used to work in a resteraunt as a disher/busser of course I'm a non esstensial worker. Anyway as I said after finding out I have no money what so ever, I went to downgrade to basic ( after abandoning my linden home ) but it won't switch till Wednesday, 04-21-2021 , I was thinking on calling lindens labs if I can get it switch now, cause I would not be able to wait that long and was also trying to find where to cancel JUST BILLING not my entire account.  Anyone have any other advice/helpful tips on this?

Definitely contact Billing tomorrow:

  
  Billing support phone numbers
    Toll-Free (US/Canada): 800.294.1067
    Long-Distance: 703.286.6277  
Our Billing team is available from 9am to 6pm EST(6am to 3pm PST), Monday through Friday.
https://lindenlab.freshdesk.com/support/solutions/articles/31000131008-billing-support
 

[Alwin Alcott]

50 minutes ago, SilverienaWindren said:

 

__________________________________________________________________________________________________________________________________________________________

There is a problem with your account

The payment type currently on file cannot be billed for the past due amount USD 99.00. Please pay now using an alternate payment source. Thank you.

_____________________________________________________________________________________________________________________________________________________________

so I went to the Billing area to downgrade it,

you'll have to contact Billing to solve this, and i think we will see more of these posts.
But it's in the first place your own responsibillity to downgrade in time to prevent this.
The moment you see the above message, your premium is already expired. Prevent that, it's about real money.