SSilverBullet Posted April 21, 2020 Share Posted April 21, 2020 Hello to everyone! First of all, I was not logging into Second Life for a long time. On April 13, I entered my account to send Linden to my girlfriend and bought a linden worth $ 5.35 on my credit card. Even though this money was taken from my card, my lindenes were not given to me. After that, I sent a message to the support team explaining the situation and they returned within 3 days. In the answer given to me, I was asked to answer security questions. But I couldn't remember the name of my pet. I told this to the support staff, but the response sent 1 day later was the same, I was asked to answer the security steps again. Since I could not enter the game for a long time, I could not answer. I sent my bank payment history, that is, the picture of second life withdrawing money from my account. I did my best to prove that the account I used was mine. And finally I answered the Security question that I thought I remembered and sent a message back to the support team, it has been 4 days since I sent the message and there is still no answer. I can't get 1000 Linden, which I've been paying for 9 days, and no one helps me. If you support me here, maybe they will give me a refund, at least this process will speed up. I am waiting for your help, thank you. 1 Link to comment Share on other sites More sharing options...
Beth Macbain Posted April 21, 2020 Share Posted April 21, 2020 1 minute ago, SSilverBullet said: But I couldn't remember the name of my pet. HOW DO YOU FORGET THE NAME OF YOUR PET?! I’m 50 and I can remember the names of every pet I’ve ever had (RIP Jamie Somers, the goldfish I had for about 3 hours when I was 7). 3 4 Link to comment Share on other sites More sharing options...
SSilverBullet Posted April 21, 2020 Author Share Posted April 21, 2020 I never had a pet because my family doesn't like too many animals. So I don't have a name I will remember. 2 Link to comment Share on other sites More sharing options...
Sister Nova Posted April 21, 2020 Share Posted April 21, 2020 1 minute ago, Beth Macbain said: HOW DO YOU FORGET THE NAME OF YOUR PET?! I’m 50 and I can remember the names of every pet I’ve ever had (RIP Jamie Somers, the goldfish I had for about 3 hours when I was 7). Yup, me too ... George was my goldfish, won at a funfair in the late 60's 1 Link to comment Share on other sites More sharing options...
Love Zhaoying Posted April 21, 2020 Share Posted April 21, 2020 2 minutes ago, Beth Macbain said: HOW DO YOU FORGET THE NAME OF YOUR PET?! Maybe is the Spam? Link to comment Share on other sites More sharing options...
SSilverBullet Posted April 21, 2020 Author Share Posted April 21, 2020 Also, my pet name came to my mind after a long time and I reported this to the support team. Link to comment Share on other sites More sharing options...
Evah Baxton Posted April 21, 2020 Share Posted April 21, 2020 9 minutes ago, Beth Macbain said: Jamie Somers The Goldfish That is so damn cute. 1 Link to comment Share on other sites More sharing options...
Seicher Rae Posted April 21, 2020 Share Posted April 21, 2020 14 minutes ago, SSilverBullet said: If you support me here, maybe they will give me a refund, at least this process will speed up. I am waiting for your help, thank you. That's not how it works. You may be able to get a refund or charge reversal via your credit card. Meanwhile, keep at LL customer support. Don't yell at them. Don't be a d1ck about it. (Not saying you have been, just don't start.) 4 1 Link to comment Share on other sites More sharing options...
CharlotteStargazer Posted April 21, 2020 Share Posted April 21, 2020 16 minutes ago, Beth Macbain said: HOW DO YOU FORGET THE NAME OF YOUR PET?! I’m 50 and I can remember the names of every pet I’ve ever had (RIP Jamie Somers, the goldfish I had for about 3 hours when I was 7). I had a goldfish when I was 4. Named him Killer. Apparently I was a bloodthirsty child... 2 4 Link to comment Share on other sites More sharing options...
RiffRegan Posted April 21, 2020 Share Posted April 21, 2020 1 hour ago, SSilverBullet said: If you support me here, maybe they will give me a refund, at least this process will speed up. I am waiting for your help, thank you. Ebbe, please resolve this now. 1 6 Link to comment Share on other sites More sharing options...
Administrators Kristin Linden Posted April 21, 2020 Administrators Share Posted April 21, 2020 Hey there SSilverBullet, I'm sorry to hear that you had an issue making a transaction and your wait with your current open case. We are currently experiencing a bit of a backlog, so our replies may be slightly delayed, however rest assured you will receive a response to your case as soon as possible. If you have any additional questions or concerns about this issue I highly recommend you refer to your current open case. Thanks! 2 6 Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted April 22, 2020 Share Posted April 22, 2020 3 hours ago, Beth Macbain said: HOW DO YOU FORGET THE NAME OF YOUR PET?! I’m 50 and I can remember the names of every pet I’ve ever had (RIP Jamie Somers, the goldfish I had for about 3 hours when I was 7). I can remember most of them, but unless I write it down, I wouldn't necessarily remember what I answered to a Pet question. I have 2 favorites that I rotate between. 2 Link to comment Share on other sites More sharing options...
Lindal Kidd Posted April 22, 2020 Share Posted April 22, 2020 (edited) Hello @SSilverBullet! All the talk about your security question is fine, but we might have missed something. Usually, when someone buys $L, and then doesn't get them, it's because they placed a "Limit Buy". When you go to the Buy $L page, you see these two windows... If you used the "Best Rate Buy" window on the right, you actually made an OFFER to buy at some exchange rate. If the actual exchange rate never gets to the number you offered, then your order will never be filled. But you can cancel an open order. Go to the LindEx section of your Dashboard page, and click "Manage" (right next to "Buy $L"). Click "LindEx Order History". Look for any Open Orders. If you find any, you can cancel them. The money will not go back to your credit card...it will go into your $USD Balance. You can then use it to place a Market Buy (the left window in the image above) to get your $L right away. Edited April 22, 2020 by Lindal Kidd 5 Link to comment Share on other sites More sharing options...
Anna Nova Posted April 22, 2020 Share Posted April 22, 2020 8 hours ago, Seicher Rae said: That's not how it works. You may be able to get a refund or charge reversal via your credit card. Meanwhile, keep at LL customer support. Don't yell at them. Don't be a d1ck about it. (Not saying you have been, just don't start.) My experience is that if SL Support can help you, they will. The secret is to remain polite, and be very clear about what you find wrong. My advice to everyone on support requests is to take screenshots - of everything that goes wrong. Oh, and get a Password Manager (I use Bitwarden) and use it to remember your pet names too. 1 Link to comment Share on other sites More sharing options...
BelindaN Posted April 22, 2020 Share Posted April 22, 2020 I had a goldfish but I really don't remember its name. I had a budgie, which was called Jackie, and which had asthma, so didn't live that long. After that I wasn't allowed any pets. I think that maybe why I'm indifferent to pets now. 1 Link to comment Share on other sites More sharing options...
Cindy Evanier Posted April 22, 2020 Share Posted April 22, 2020 I feel so boring. My goldfish was called Goldie (all of them, that kept being secretly replaced by my dad every time he found one floating. I swear he had a supply hidden in the shed or something) 5 Link to comment Share on other sites More sharing options...
Alwin Alcott Posted April 22, 2020 Share Posted April 22, 2020 9 hours ago, SSilverBullet said: I never had a pet because my family doesn't like too many animals. So I don't have a name I will remember. thats making it even worse.. you had a choice whát secret question to use .. place of birth/mothers maiden name/street where you grew up ..... and you pick something that didn't excist. btw.. it's not wise to buy such small amounts .. your average additional cost to buy is 25 % now .. even if you buy only for around USD 10 it's already halved 2 1 Link to comment Share on other sites More sharing options...
SSilverBullet Posted April 22, 2020 Author Share Posted April 22, 2020 479/5000 Hello againFirst of all, I would like to thank everyone for their answers. @Lindal Kidd I went to the purchase history window you mentioned and couldn't find any open orders there. I seem to have bought it with the Market Buy option. The support team sent me a message today and asked for evidence to confirm that my account is mine. Do you have any suggestions as to how I can prove that the account belongs to me except my e-mail address, bank statement screen and phone number? Link to comment Share on other sites More sharing options...
AdminGirl Posted April 22, 2020 Share Posted April 22, 2020 1 hour ago, SSilverBullet said: 479/5000 Hello againFirst of all, I would like to thank everyone for their answers. @Lindal Kidd I went to the purchase history window you mentioned and couldn't find any open orders there. I seem to have bought it with the Market Buy option. The support team sent me a message today and asked for evidence to confirm that my account is mine. Do you have any suggestions as to how I can prove that the account belongs to me except my e-mail address, bank statement screen and phone number? I'm surprised support didn't give you examples of what they would consider as acceptable forms of evidence. Maybe you could ask them. If it's your credit card that's linked to this sl account, then you could show them a form of ID to prove that you are the credit card holder. Or something to that effect. The email address can be changed once you're logged in so not sure if email would prove anything. But I'm just guessing here. 1 1 Link to comment Share on other sites More sharing options...
Arduenn Schwartzman Posted April 22, 2020 Share Posted April 22, 2020 19 hours ago, SSilverBullet said: But I couldn't remember the name of my pet. Do you remember the species? Just curious 6 Link to comment Share on other sites More sharing options...
SSilverBullet Posted April 23, 2020 Author Share Posted April 23, 2020 My problem is resolved today. Thank you to everyone trying to help. 1 Link to comment Share on other sites More sharing options...
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