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Roll-back, how long?


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2 hours ago, Oema said:

I asked a roll-back yesterday, 12 hours ago.

The sim is not still online, is it normal?

How long for a roll-back usually?

Thanks

asking or a roll back doesn't mean you get one, they are very carefull with that and investigate first.

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2 minutes ago, Alwin Alcott said:

people here don't know that sweetheart, you didn't tell it in your post.

But Alwin, if I ask how long is a roll-back started 12 hours ago, it's obvious the gave me. No?

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2 minutes ago, Oema said:

But Alwin, if I ask how long is a roll-back started 12 hours ago, it's obvious the gave me. No?

you say:

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I asked a roll-back yesterday, 12 hours ago.

that doesn't tell me you gét one. Regions are offline for several reasons ... hard crash, not back after a restart ...a.s.o

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2 minutes ago, Alwin Alcott said:

you say:

that doesn't tell me you gét one. Regions are offline for several reasons ... hard crash, not back after a restart ...a.s.o

Ok! I opened a support-case and they gave me. For this reason it's strange it's not online. Maybe they have manually put the homestead on-line after the roll-back? 

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18 minutes ago, Oema said:

Ok! I opened a support-case and they gave me. For this reason it's strange it's not online. Maybe they have manually put the homestead on-line after the roll-back? 

if you'r a owner or estate manager of a homestead you should have Concierge support, those normally are fast in answering.

As far i know a restart is different to a take down, and rollback should be the first. Long offline = contact support.
 

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Premium and Concierge accounts are also eligible to use live chat support during our operating hours of 9am-6pm Eastern (6am-3pm Pacific) every day.

 

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