Emma Blossom Posted February 18, 2020 Share Posted February 18, 2020 I asked a roll-back yesterday, 12 hours ago. The sim is not still online, is it normal? How long for a roll-back usually? Thanks Link to comment Share on other sites More sharing options...
Lisa006 Baxton Posted February 18, 2020 Share Posted February 18, 2020 (edited) Contact Linden Lab support once they open to get a status update Edited February 18, 2020 by Lisa006 Baxton 1 Link to comment Share on other sites More sharing options...
Alwin Alcott Posted February 18, 2020 Share Posted February 18, 2020 2 hours ago, Oema said: I asked a roll-back yesterday, 12 hours ago. The sim is not still online, is it normal? How long for a roll-back usually? Thanks asking or a roll back doesn't mean you get one, they are very carefull with that and investigate first. Link to comment Share on other sites More sharing options...
Emma Blossom Posted February 18, 2020 Author Share Posted February 18, 2020 3 minutes ago, Alwin Alcott said: asking or a roll back doesn't mean you get one, they are very carefull with that and investigate first. They gave me otherwise I would not ask. Link to comment Share on other sites More sharing options...
Alwin Alcott Posted February 18, 2020 Share Posted February 18, 2020 3 minutes ago, Oema said: They gave me otherwise I would not ask. people here don't know that sweetheart, you didn't tell it in your post. 1 Link to comment Share on other sites More sharing options...
Emma Blossom Posted February 18, 2020 Author Share Posted February 18, 2020 2 minutes ago, Alwin Alcott said: people here don't know that sweetheart, you didn't tell it in your post. But Alwin, if I ask how long is a roll-back started 12 hours ago, it's obvious the gave me. No? Link to comment Share on other sites More sharing options...
Alwin Alcott Posted February 18, 2020 Share Posted February 18, 2020 2 minutes ago, Oema said: But Alwin, if I ask how long is a roll-back started 12 hours ago, it's obvious the gave me. No? you say: Quote I asked a roll-back yesterday, 12 hours ago. that doesn't tell me you gét one. Regions are offline for several reasons ... hard crash, not back after a restart ...a.s.o Link to comment Share on other sites More sharing options...
Emma Blossom Posted February 18, 2020 Author Share Posted February 18, 2020 2 minutes ago, Alwin Alcott said: you say: that doesn't tell me you gét one. Regions are offline for several reasons ... hard crash, not back after a restart ...a.s.o Ok! I opened a support-case and they gave me. For this reason it's strange it's not online. Maybe they have manually put the homestead on-line after the roll-back? Link to comment Share on other sites More sharing options...
Alwin Alcott Posted February 18, 2020 Share Posted February 18, 2020 18 minutes ago, Oema said: Ok! I opened a support-case and they gave me. For this reason it's strange it's not online. Maybe they have manually put the homestead on-line after the roll-back? if you'r a owner or estate manager of a homestead you should have Concierge support, those normally are fast in answering. As far i know a restart is different to a take down, and rollback should be the first. Long offline = contact support. Quote Premium and Concierge accounts are also eligible to use live chat support during our operating hours of 9am-6pm Eastern (6am-3pm Pacific) every day. 1 Link to comment Share on other sites More sharing options...
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