How can I get a refund for a Premium Account that was unlawfully charged to my card?

[Donte Collins]

I put in my CC information yesterday I believe and was automatically charged for a Premium Membership. I did not ask to be a premium member nor do I want to be one. I simply wanted to be able to purchase L$. Can I please get downgraded back to Basic and get my $9.95 back before I have to take futher action?

[Rolig Loon]

To downgrade your premium or Concierge account to basic, follow these steps:

1. Visit https://secondlife.com/account/membership.php
2. Select the Basic Account option.
3. Click Save Changes.



[Peewee Musytari]

We are a resident to resident Q&A site, please don`t take me to court I have no monies *cries*

You need to make a free call to the Billing number:

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

* France: 0805.101.490
* Germany: 0800.664.5510
* Japan: 0066.33.132.830
* Portugal: 800.814.450
* Spain: 800.300.560
* UK: 0800.048.4646
* Support is in English Only

If none of those numbers are in your Country you can email to: support@payments.secondlife.com

[Cinnamon Lohner]

Contact Billing.  They are open 24/7 and their toll free numbers are posted on the Help page.

--Cinn

 

[Donte Collins]

Ok I will call and return if they have given a solution.