Windows 10 64 bit

[Iceman Nirpaw]

Bought a New computer but when I log on to SL

I have sound and am logged in but the graphics are not comin up I just have a screen with the loading bar and sound

the old Computer still loads all the way

the difference is the old Computer Is 32 bits and the new computer is 64 bits - wonder it SL has a problem with the new computers

[bigmoe Whitfield]

what are the specs of the new machine,  we need to know what all "under the hood" to speak so we can try and see how we can diagnose the issue.

[Rolig Loon]

Are you trying to run the 32-bit installation of the viewer that you had on the old machine, or did you download and install the 64-bit viewer?

[Nalates Urriah]

64-bit is what the majority of users are running. Whether 32 or 64 bit you should see a render when you log in.

Your new computer is likely not as new as you think* nor does it have a dedicated graphics card/chip. Or it may possibly have a graphics chip that is not turned on, common in laptops to save battery.

In the viewer's HELP->About copy that info and paste it in with any tech questions you ask. 

*Some company's sell new (as in never sold or used before) computers that have 2nd and 3rd generation CPU's. Makes then really inexpensive. The newest Intel CPU is 10th gen. Without a dedicated graphics processor you have to have a 5th, I think, gen or newer CPU.

So, paste in the specs from HELP and we can tell if this is the problem.