Problems with the visibility of the chat bubble of the live chat when setting an other language than English in the support profile.

[Miller Thor]

As we unfortunately could see from our own experience, access to live chat has been around for a long time. not possible with the language setting German. In collaboration with Kit Linden and the engineers from Linden Labs and the chat provider, a temporary solution has now been developed. Users who just want to use the live chat with language settings other than English, but the chat bubble does not appear, must switch the language to English in their support profile. Then it works again. Kit Linden and the engineers are now working on a stable solution that will make it possible to use the usual language setting without having to switch over. That Kit Linden wrote to my Wife who filed the Ticket About that Issue: If you are unable to access live chat, click on the username button on the top right of our Support Portal which should bring you to where you are able to manage your account, Change your language listed to English and save - this will make the chat bubble available and will allow you to use live chat. We are working to enable use of other languages and live chat but do not have a resolution at this time. We apologize deeply for the inconvenience. 

 

Edited January 19, 2020 by Miller Thor

[Miller Thor]

The Problem got fixed and the Chat bubble is now also available with other Languages set in the Support profile than English. Thanks a lot to Kit Linden and the engineers from the Live Chat Provider.

Edited February 12, 2020 by Miller Thor