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Media plugin webkit error - Windows 7
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Question
LarryB Writer
We have a brand new machine loaded with Windows 7 Ultimate consistently getting the Media plugin webkit error from both the general availability Secondlife Viewer and the Beta I reviewed all the available answers on the various internet sources and took the following actions
What was not done yet is to:
I did review the QT files on the NIC drive installaion and they are from July 2010, so they are downlevel. I just don't know where else on the system these QT files would have been put. I know the NIC driver loads at boot, so I do assume they are already resident in memory when SL is started. The error occurs even before loggin on to SL.. and then pops up over time while in SL. I know this is also the cause of media problems and apparently profile display problems in SL.
What have I missed, and next steps? I see JIRA's posted with others reporting the problem, but they are being referred to the help desk. Given the pervasive nature (the other JIRA's and various BLOG postings, it would be great to get an offical set of steps to deal with this. Thank you in advance for ideas, or other suggestions that can be made.
Here is the machine specs (help file)
Release Notes
Release Notes
Memory: 12279 MB
OS Version: Microsoft Windows 7 64-bit (Build 7600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 590/PCI/SSE2
OpenGL Version: 4.1.0
J2C Decoder Version: $??
Ok this problem has been solved as least for me. It took two changes.
The first was to uninstall the driver for the Bigfoot Network card. and then use an application to clean the registry. The media webkit errors stopped with that change. Download and upload speed rates are not affected, so for now... that works.
The second fix is interesting. Windows 7 ships a new option under user account management for your machine, called User Account Control settings. This setting does not cause a problem on Windows 7 32, but the failing machine is Windows 7 64 and its also much faster. I can't assume that the speed is the source of it behaving differently. Once the Bigfoot network adapter was removed, you could start SL V2 once, and not get an error. About 2 minutes into the session a message woudl be posted about account controls. You respond to it and then crash. If you go into the User Account Control settings and move the slider to Never notify, SL V2 now runs without crashing. Before making this change, the V2 beta would not even start! Program error. That slider postion help indicates that it can be used at that setting for programs are not certified for Windows 7.
So how was this found? Phoenix, gave more detail in the error condition for the 2nd problem, and once it was adjusted for that viewer, of course a change (fix) was seen for V2 and the V2 beta both now running without error.
Update 6/19
Since I can't comment on my own question, no additional testing has been done. Several updates of GA and Beta were completed, but adjustments to Windows account controls have not been tried, and the bigfoot card stays uninstalled. There is a JIRA open on this - > https://jira.secondlife.com/browse/VWR-25909?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
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