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GinaFreumann

Problem upgrading an alt

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Help! SL wont take my money lol.  I hope someone can clue me in re what I'm doing wrong.  I'm trying to make my alt premium & it keeps rejecting, just saying "There was a problem charging your payment method."  I'm using the same card I use for my main (Gina).  Can't find any explanation in the FAQ.  I've tried contacting support, but none of the  menu choices quite fit the problem.  Any suggestions?

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Perhaps try picking any option in the drop down menu and then leave a note to apologize if it's the wrong one before explaining the problem? Have had to do that once or twice myself when none of the options fit.

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Thanks Anya, problem solved.  Its a very old alt, & tho the account # looked like the same, it must have been an old card.  I just input all the information again & presto!  I can now hunt for a camper ☺️

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Hey there GinaFreumann!

I've gone ahead and moved this thread on over to General Discussion since this topic doesn't appear to be related to Linden Homes :)

I'm sorry to hear that you're having some troubles using your payment method to upgrade your alt. If you're not sure which selection to pick when submitting a case you can use:

Issue Type: Billing > Real World Payment Method Issues

This will get the case to the Billing Team where they can take a look at what's going on and assist you further.

***Edit** I see you've resolved the issue right after my reply,  so huzzah!

 

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Log onto your credit card's web page, and see if your credit card institution asks you to verify the payment.  Sometimes, that's the issue, especially if you've made two or three payments to LL already in one day. 

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1 hour ago, Kristin Linden said:

I'm sorry to hear that you're having some troubles using your payment method to upgrade your alt. If you're not sure which selection to pick when submitting a case you can use:

 

Issue Type: Billing > Real World Payment Method Issues

This will get the case to the Billing Team where they can take a look at what's going on and assist you further.

***Edit** I see you've resolved the issue right after my reply,  so huzzah!

Cool the resident got the issue solved. The suggestion mentioned is good to remember if anyone else run into a similar issue. :)

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10 hours ago, GinaFreumann said:

Help! SL wont take my money lol.  I hope someone can clue me in re what I'm doing wrong.  I'm trying to make my alt premium & it keeps rejecting, just saying "There was a problem charging your payment method."  I'm using the same card I use for my main (Gina).  Can't find any explanation in the FAQ.  I've tried contacting support, but none of the  menu choices quite fit the problem.  Any suggestions?

Many years ago I had this same issue and after trying the card three or four times, a Linden IM'd me out of nowhere and said "Psst! Your card is expired!" 😁

If only they were so helpful now! 

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Posted (edited)
32 minutes ago, Matty Luminos said:

Many years ago I had this same issue and after trying the card three or four times, a Linden IM'd me out of nowhere and said "Psst! Your card is expired!" 

I remember when the Lindens were real people.  They still are, if you quit your day job and go to their bankers hours meetings, but it's not the same. 

I take that back.  This was pretty good:

10 hours ago, Kristin Linden said:

***Edit** I see you've resolved the issue right after my reply,  so huzzah!

Edited by Desiree Moonwinder
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9 hours ago, Matty Luminos said:

Many years ago I had this same issue and after trying the card three or four times, a Linden IM'd me out of nowhere and said "Psst! Your card is expired!" 😁

If only they were so helpful now! 

I have a picture somewhere of Maestro Linden wearing a "Biker Bad Ass" group tag to troubleshoot motorcycles on sim crossings, with painted toenails. That was so many years ago...

I haven't seen Lindens in world since.

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3 hours ago, Beth Macbain said:

@Kristin Linden, can you please verify that you aren't a computer?

Kristin is very much a live Linden -  a very nice one i might add :) i talk to her at least once a week *waves to Kristin*

issa joke... 

 

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6 hours ago, Beth Macbain said:

3l6kmy.jpg.5a00ab5e802cfa36f0e3eb196cdac06c.jpg

I'd say I interact with at least one Linden a week and they've always been real people... at least as far as I can tell. @Kristin Linden, can you please verify that you aren't a computer? @Patch Linden? @Dakota Linden? Anyone...? @Ebbe Linden? Bueller? 

Oh dear.

issa joke... 

Lindens are a myth. Although I had one come to my former club a couple times --- and another told me about SL back in 1843. :D

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Greetings all!

That last I looked, yes, I am a real live human, for whatever that is worth.  People in the Matrix thought they were real, live, humans too and ended up just being pod body batteries. 

Could be that the Jatravartid have it correct though, one never knows!

Of course, neither precludes me from being a real, live, human, of course, but would make things interesting, for sure. :)

Hope everyone had a nice, safe, holiday!

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