firestorm viewer issues when opening.

[Fayth Ember]

So I just upgraded my entire rig. When I load firestorm viewer it loads to a white screen, things seem clickable and its as if i can log in but just no visuals want to load. When I minimize the window it gets all weird as if the graphics driver isn't even computing with it. I've uninstalled and reinstalled to no avail.  
Screenshots: https://imgur.com/a/1t5kzTd

 

Operating System
    Windows 10 Pro 64-bit
CPU
    AMD Ryzen 5
RAM
    16.0GB
Motherboard
    ASRock X570 Phantom Gaming 4 (AM4)    57 °C
Graphics
    SCEI MONITOR (1920x1080@60Hz)
    8176MB ATI AMD Radeon RX 5700 XT (ASUStek Computer Inc)
Storage
    931GB Western Digital WDC WD10EZEX-00BN5A0 (SATA )    37 °C
    447GB SanDisk Ultra II 480GB (SATA (SSD))    33 °C
    953GB TEAM TM8PS7001T (SATA (SSD))
    931GB Western Digital WDC WD10EZEX-00BN5A0 (SATA )    34 °C
    931GB Seagate Backup+ BK SCSI Disk Device (USB (SATA) )    30 °C
Optical Drives
    No optical disk drives detected
Audio
    AMD High Definition Audio Device

[Fritigern Gothly]

Have you updated your graphics driver to the latest one from AMD? 

[Fayth Ember]

according to the amd app it is up to date. If I had to venture a guess it is as if firestorm isnt being rendered by the graphics card.

[Nalates Urriah]

The AMD Ryzen 5 comes in two flavors, one with CPU graphics and the other without.

You don't give us enough to know which you have. It is best to get your computer and viewer specs from the Viewer's HELP->About... and past that info with your question.

Also, AMD is not that good at keeping their support for OpenGL up to date. Versions that work with SL tend to be every other or every 3rd version. Search the SL forum for " RX 5700 XT" and see if there are driver problems. You may need to run an older version.

On the off chance this is a laptop, know that power saving modes may switch off the  RX 5700 XT. You'll need to go into the graphics setup for the card/chip and create a game profile for SL. Set it to "performance" to force use of the graphics GPU when running SL.

Also, depending on how you  upgraded the viewer may still think it is supposed to use your old graphics device. You can rename the FS Viewer's settings file and then launch the viewer. It will reset to a new default set of settings based on the new hardware.

[Lillith Hapmouche]

"Upgrade" means what exactly? Looking at the mainboard, I'd guess "building from scratch". Or did you install your new components, but kept your old WIndows installation on an existing drive, thus running your old system on new hardware? That wouldn't be a smart thing to do.

Anyway... the current 19.22.2 graphics driver which AMD lists as "recommended" is rubbish. Hard to tell what they messed up, but it's already infamous for all its faults. I haven't read up on the optional 19.22.3 release yet. Personally, I'd stick with 19.11.x for a little while. Get older versions at https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/amd-radeon-rx-5700-xt

Did you install the chipset driver from your Motherboard's support page?

What power supply do you use? The exact model name and wattage, please.

Do you see the same effect in any other 3D application or game or is it "just" SL? 

Clarification on which exact Ryzen is also interesting ... however, there's just the 3400G which comes as APU with integrated graphics. 
There also isn't a 5700 chip for laptops.

Edited December 19, 2019 by Lillith Hapmouche

[Fayth Ember]

Here is the info from the firestorm about section. 

Firestorm 6.3.2 (58052) Sep 27 2019 22:41:52 (64bit) (Firestorm-Releasex64) with Havok support
Release Notes

CPU: AMD Ryzen 5 3600 6-Core Processor               (3600.01 MHz)
Memory: 16316 MB
OS Version: Microsoft Windows 10 64-bit (Build 18363.535)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: AMD Radeon RX 5700 XT

Windows Graphics Driver Version: 26.20.15003.5016
OpenGL Version: 4.2.13586 Compatibility Profile Context 19.12.3 26.20.15003.5016

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0
J2C Decoder Version: KDU v7.10.7
Audio Driver Version: FMOD Studio 2.00.03
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1008x699 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1
Draw distance: 256 m
Bandwidth: 500 kbit/s
LOD factor: 3
Render quality: Ultra (7/7)
Advanced Lighting Model: Yes
Texture memory: 2048 MB (1)
VFS (cache) creation time (UTC): 2019-12-19T1:42:15 
Built with MSVC version 1800
December 19 2019 19:20:13 SLT

[Fayth Ember]

Downgrading the driver per lilith's instructions worked!

[Lillith Hapmouche]

Yay!

What did a comment in a tech forum point out? "It's not yet 2020, let that 2020 driver generation grow and ripe for a few more days..." 😉