Maitimo Posted December 7, 2019 Share Posted December 7, 2019 In the last week or so I've been getting lots of errors on the Marketplace - Internal Server errors in search, and "Access denied" errors when trying to buy. It's not consistent, might be ok after a few minutes, or hours, and then start again. Anyone else? Or is this just me? 1 Link to comment Share on other sites More sharing options...
Jena Masatada Posted December 7, 2019 Share Posted December 7, 2019 I'm having the same issue with Marketplace right now. what's up with that? Anyone know? Link to comment Share on other sites More sharing options...
Administrators Kristin Linden Posted December 7, 2019 Administrators Share Posted December 7, 2019 Hey there! Is the error you are encountering something like this when you try to check out? Access to cashier.secondlife.com was denied. You don't have authorization to view this page. HTTP ERROR 403 If so, this is a known issue that we're digging into. However, clearing your cache/cookies should resolve the problem. If you continue to encounter any issues, or if you're experiencing an entirely different error, feel free to contact Support and we'll investigate further 1 Link to comment Share on other sites More sharing options...
Maitimo Posted December 7, 2019 Author Share Posted December 7, 2019 3 minutes ago, Kristin Linden said: Hey there! Is the error you are encountering something like this when you try to check out? Access to cashier.secondlife.com was denied. You don't have authorization to view this page. HTTP ERROR 403 If so, this is a known issue that we're digging into. However, clearing your cache/cookies should resolve the problem. If you continue to encounter any issues, or if you're experiencing an entirely different error, feel free to contact Support and we'll investigate further Yes that's exactly it. Clearing cache and cookies has sometimes helped but not every time. Link to comment Share on other sites More sharing options...
OptimoMaximo Posted December 7, 2019 Share Posted December 7, 2019 10 hours ago, Kristin Linden said: Is the error you are encountering something like this when you try to check out? It's about 20 minutes or so that I'm getting this error Internal Server Error - Read The server encountered an internal error or misconfiguration and was unable to complete your request. Reference #3.de761602.1575718946.78dd458 and i can't access Marketplace as a whole service. 3 Link to comment Share on other sites More sharing options...
Jena Masatada Posted December 7, 2019 Share Posted December 7, 2019 @OptimoMaximo yes, that's the error I've been getting. Link to comment Share on other sites More sharing options...
Arwen Serpente Posted December 8, 2019 Share Posted December 8, 2019 Getting the same error here. Internal Server Error - Read The server encountered an internal error or misconfiguration and was unable to complete your request. Reference #3.7fa65b68.1575838573.31ff0ca7 Link to comment Share on other sites More sharing options...
Arwen Serpente Posted December 8, 2019 Share Posted December 8, 2019 (edited) Well, it appears that error is coming up for secondlife.com as well as the MP. My.secondlife.com seems to be connecting ok at the moment. No mention of the issue on Second Life Status page. Going to file a support ticket... Update (30 seconds later, lol) - both sites are reachable now (for me). This does need to be addressed by LL though - it is happening sporadically and unpredictably, so something's not working properly. Edited December 8, 2019 by Arwen Serpente Update Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted December 11, 2019 Share Posted December 11, 2019 Link to comment Share on other sites More sharing options...
Pavon2 Posted December 19, 2019 Share Posted December 19, 2019 (edited) I'm having the same error since more than 3 weeks now. Basically can't shop on Marketplace anymore. Edited December 19, 2019 by Pavon2 Link to comment Share on other sites More sharing options...
Nakita Ninetails Posted January 12, 2020 Share Posted January 12, 2020 Still having this issue from time to time its been over a month since it first appeared... not sure what LL is doing to fix it... but appears hasn't been dealt with yet Link to comment Share on other sites More sharing options...
bbwbabe Posted January 16, 2020 Share Posted January 16, 2020 Can't add items to cart or to favourites... and it is sooooooo sloooooooow...... Link to comment Share on other sites More sharing options...
KennyChidorie Posted February 15, 2020 Share Posted February 15, 2020 On 12/7/2019 at 3:01 AM, Kristin Linden said: Hey there! Is the error you are encountering something like this when you try to check out? Access to cashier.secondlife.com was denied. You don't have authorization to view this page. HTTP ERROR 403 If so, this is a known issue that we're digging into. However, clearing your cache/cookies should resolve the problem. If you continue to encounter any issues, or if you're experiencing an entirely different error, feel free to contact Support and we'll investigate further It's isn't help me. I still have this trouble: Access to cashier.secondlife.com was denied. You don't have authorization to view this page. HTTP ERROR 403 Link to comment Share on other sites More sharing options...
petepetepete Posted February 16, 2020 Share Posted February 16, 2020 Just started getting the denied error. Thought it was just me. So, i came here.. Only to find out I am not alone. Link to comment Share on other sites More sharing options...
Brigitta Iwish Posted February 23, 2020 Share Posted February 23, 2020 I've had to use old internet explorer as a work around sometimes. it is frustrating, especially when you have 10 items in your cart.. Link to comment Share on other sites More sharing options...
Ajay McDowwll Posted February 28, 2020 Share Posted February 28, 2020 New Marketplace error for me. Not an error, no message, just gets hung up on a blank screen after I click "pay" with nothing showing up. I have things in my shopping cart. I can't be a consumer if Marketplace won't allow me to consume LOL -- halp!!! Link to comment Share on other sites More sharing options...
Zinbaco Kattun Posted March 1, 2020 Share Posted March 1, 2020 I'm just getting the blank screen too 😞 Link to comment Share on other sites More sharing options...
Sweetgirl0011 Posted March 2, 2020 Share Posted March 2, 2020 (edited) I've been getting this message below since yesterday. What's happening?!! ----------------------------------------------------------------------------------------------------------------------- Access to cashier.secondlife.com was denied You don't have authorization to view this page. HTTP ERROR 403 Edited March 2, 2020 by Sweetgirl0011 Link to comment Share on other sites More sharing options...
Ajay McDowwll Posted March 3, 2020 Share Posted March 3, 2020 My workaround for now is to just use another browser; for me the primary problem appears to occur when I'm using Firefox... which is odd, because I was literally able to check out on Marketplace and then five minutes later (because I realized I'd forgotten something) this problem started and hasn't resolved. Fingers crossed it will soon straighten itself out. Link to comment Share on other sites More sharing options...
Genya84 Posted March 3, 2020 Share Posted March 3, 2020 Same problem here, got "Internal server Error" on both browsers, Firefox and Chrome when i try to checkout. Link to comment Share on other sites More sharing options...
Akiran Mercury Posted March 4, 2020 Share Posted March 4, 2020 yes same here: https://gyazo.com/d57d07881c88888d13358c0244b21c98 Link to comment Share on other sites More sharing options...
Genya84 Posted March 4, 2020 Share Posted March 4, 2020 (edited) Looks like a database issue to me, because some articles are missing title and description, some articles still have their title. So, i was able to buy / checkout this article which still has its title but is missing its description:https://marketplace.secondlife.com/p/DT-Dead-Tattoo-Maitreya/9227314 What i actually wanted to buy in the first place is this article which is missing both title and description:https://marketplace.secondlife.com/p/Expressive-PonyHUD-make-Pony-or-Horse-Sounds-and-emotes/2551235 So, since the cashier needs to display the article's title on the "bill", the server gets an error if the title is not available. Btw.: I never got an access denied error yet, i also tried clearing cookies and stuff, did not help. Edited March 4, 2020 by Genya84 Link to comment Share on other sites More sharing options...
Arwen Serpente Posted March 4, 2020 Share Posted March 4, 2020 2 hours ago, Genya84 said: Looks like a database issue to me, because some articles are missing title and description, some articles still have their title. So, i was able to buy / checkout this article which still has its title but is missing its description:https://marketplace.secondlife.com/p/DT-Dead-Tattoo-Maitreya/9227314 What i actually wanted to buy in the first place is this article which is missing both title and description:https://marketplace.secondlife.com/p/Expressive-PonyHUD-make-Pony-or-Horse-Sounds-and-emotes/2551235 So, since the cashier needs to display the article's title on the "bill", the server gets an error if the title is not available. Btw.: I never got an access denied error yet, i also tried clearing cookies and stuff, did not help. Genya, I am so glad I just saw your post. Yes, something is wrong with the listings. I've been trying to list new items and correct the errors/missing information on others all morning. The system sometimes takes the edit and other times does not - totally inconsistent. I just filed a JIRA for this issue: https://jira.secondlife.com/browse/BUG-228270 I don't know if it is related to the Internal Server Error or other errors mentioned in this thread. Link to comment Share on other sites More sharing options...
Genya84 Posted March 4, 2020 Share Posted March 4, 2020 (edited) Thank you Arwen for filing the JIRA, that showed me a workaround, changing the language. So with this workaround i was indeed able to buy the previously mentioned article which is missing title and description in the german languange, but is showing them in the english languange:https://marketplace.secondlife.com/p/Expressive-PonyHUD-make-Pony-or-Horse-Sounds-and-emotes/2551235 3 hours ago, Arwen Serpente said: I don't know if it is related to the Internal Server Error or other errors mentioned in this thread. Seems like the cashier relies on having the article's title available in the currently selcted languange for generating the "bill", and as already mentioned, so if it's not available it's causing a (Internal) Server Error. At least that's how i take it. Edited March 4, 2020 by Genya84 2 Link to comment Share on other sites More sharing options...
Arwen Serpente Posted March 4, 2020 Share Posted March 4, 2020 12 minutes ago, Genya84 said: Seems like the cashier relies on having the article's title available in the currently selcted languange for generating the "bill", and as already mentioned, so if it's not available it's causing a (Internal) Server Error. At least that's how i take it. Just tried this with a listing that did not have an item title or description in a non-English language. The invoice shows only the Merchant name and visit the store link. No item name. I tried to buy it and got the (Internal) Server Error message, so you are absolutely right! Link to comment Share on other sites More sharing options...
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