The Unlisted Listings Problem

[Grumpity Linden]

We know the problem of automatically unlisting some marketplace items due to matches against a filter of banned or copyrighted terms has been a significant issue, especially recently. Some people have even had the awful experience of having entire stores delisted. As we mentioned earlier, this was primarily due to an overly aggressive matching system which flagged items that appeared “similar enough” in an unexpected way. 

We've been working on addressing this issue and have recently deployed some changes which should alleviate (though not entirely remove) these problems going forward. In particular, we have made improvements to the matching system to make it better adhere to the intended outcome. We have additional work in progress to enhance the enforcement mechanism in the future, so that we are able to consistently protect unintended matches from unlisting. 

It’s really quite unfortunate that we have to talk about this process in such a roundabout way. We hate that we can't give you all the details! Unfortunately, due to the abuse potential, we have to stay vague.

If you find that your legitimate items have been unlisted, please contact our Support Team for assistance. The best place to do so is: contact support.  We really are sorry about all the frustration this issue has caused. 

[Pamela Galli]

Let this be proof that LL does listen to us. 

[Elvina Ewing]

13 hours ago, Grumpity Linden said:

We've been working on addressing this issue and have recently deployed some changes which should alleviate (though not entirely remove) these problems going forward. In particular, we have made improvements to the matching system to make it better adhere to the intended outcome. We have additional work in progress to enhance the enforcement mechanism in the future, so that we are able to consistently protect unintended matches from unlisting.

Is it really so hard to code in a notification for the affected merchants that their items have been unlisted, while your team keeps working on resolving the problem? I am sure that would make a huge difference to both the merchants AND LL in terms of lost sales. Because there might be merchants who don't even realized something has been unlisted...

[ChinRey]

15 hours ago, Pamela Galli said:

Let this be proof that LL does listen to us. 

Grumpity to the rescue as so often before.

[Grumpity Linden]

5 hours ago, Elvina Ewing said:

Is it really so hard to code in a notification for the affected merchants that their items have been unlisted, while your team keeps working on resolving the problem? I am sure that would make a huge difference to both the merchants AND LL in terms of lost sales. Because there might be merchants who don't even realized something has been unlisted...

We're on it - trying to figure out why those messages aren't getting sent out. 

2 hours ago, ChinRey said:

Grumpity to the rescue as so often before.

I'm only the grumpy face sharing with you the diligent efforts of others.  I don't deserve the credit. But it feels nice to get it anyway :)!